compensation:$75,000 to $85,000 annually Final compensation will be determined based on experience, skills, and internal equity. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with employer matching Paid time off
Job Title: IT Associate
Location: San Francisco, California
Employment type: Full-time, in-person, 5 days a week, 9am to 5:30pm. Occasional evening or weekend availability may be required for system maintenance, streaming support, or urgent technical needs.
About us:
Founded in 1960, Witter Coin is one of the nation’s leading rare coin and precious metals firms. Based in San Francisco, we serve collectors, investors, and private clients through retail, wholesale, e-commerce, and live-stream sales channels.
Our business combines tradition with modern technology. From secure internal systems to live streaming infrastructure and digital commerce operations, technology plays a central role in how we serve clients and support our growing team. We are looking for a reliable, service-oriented IT Associate who is excited to contribute to a fast-paced and collaborative environment.
About the role:
The IT Associate is responsible for supporting the day-to-day technology operations of the company and helping employees work effectively and securely across all business functions. This role combines hands-on technical support, user administration, equipment management, onboarding, and operational support for both office and streaming environments.
This is an ideal opportunity for someone who enjoys solving problems, improving systems, helping people, and working in a growing business where no two days are exactly the same.
Key Responsibilities:
Employee Onboarding & Offboarding
Create and manage user accounts for new employees across company platforms
Configure computers, peripherals, and accessories based on role requirements
Add employees to appropriate email groups, shared drives, Slack channels, and security groups
Conduct IT orientation and basic systems training for new hires
Deactivate accounts and remove access for departing employees
Collect and organize returned company equipment
User Administration & Access Management
Maintain user accounts, permissions, and role-based access across company systems
Update access privileges when employees change responsibilities
Help ensure company systems and data remain secure and properly organized
Training & Technology Enablement
Support employees in the effective use of company platforms and collaboration tools
Assist with organization and best practices for:
Google Workspace & Google Drive
Google AI tools
Slack
Trello
1Password
Provide basic troubleshooting and guidance for daily technology usage
Workstation & Hardware Support
Troubleshoot and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, office iPhones, TVs, Wi-Fi systems, and related equipment
Coordinate replacements, repairs, upgrades, and equipment setup
Maintain organized and standardized workstation configurations
IT Purchasing & Inventory Management
Purchase technology equipment and accessories as directed
Track and maintain inventory of computers, peripherals, and spare equipment
Keep accurate inventory and asset records
Helpdesk Support
Respond to employee IT support requests in a timely and professional manner
Track issues and resolutions to ensure consistent follow-through
Escalate more advanced technical issues when necessary
Streaming & Operational Technology Support
Perform pre-stream technology checks for live-stream sales events
Maintain standardized streaming stations, including hardware, software, and supporting files
Assist with troubleshooting streaming-related technical issues
Office & Facilities Technology Support
Support common-area technology systems and office infrastructure
Assist with technology-related office projects and operational needs as assigned
Candidate Requirements:
4+ years of IT support experience in a corporate, retail, or operational environment
1+ year of Google Workspace administration experience
Familiarity with modern workplace productivity and collaboration tools
Experience using commercially available AI tools
Strong troubleshooting and communication skills
Ability to prioritize tasks and manage multiple requests effectively
High school diploma or equivalent
Ability to occasionally lift up to 40 pounds
Preferred but Not Required
IT certifications such as CompTIA, Microsoft, Cisco, or equivalent experience
Expertise in one or more specific IT disciplines such as networking, coding, data security, cloud computing (especially Azure), or AI
Experience supporting small business or fast-paced operational environments
Familiarity with live streaming platforms and tools such as OBS or Elgato
Interest in or exposure to rare coins, collectibles, or precious metals industries
Salary Range:
$75,000 to $85,000 annually
Final compensation will be determined based on experience, skills, and internal equity, in accordance with California pay transparency laws.
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance
401(k) with employer matching
Paid time off
Opportunity to grow within a well-established and expanding company
Collaborative, team-oriented workplace in the heart of San Francisco
Witter Coin is an equal opportunity employer and considers all applicants for employment without regard to race (including hair texture and styles), color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, reproductive health decisionmaking, age (40 years and over), sexual orientation, veteran or military status, domestic violence victim status, political affiliation, and any other characteristic protected by state or federal anti-discrimination law covering employment.
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