Mighty Pilates Studio is looking for an outgoing and engaging front desk guest associate for a part-time position, specifically on Wednesday, Thursdays and Friday nights and on weekend mornings. Our studio is home to a refreshing and inviting environment located in Laurel Heights on Sacramento Street. We have built an amazing community and want someone to support the continued growth. The studio has a warm, casual feel but our classes are high-energy. At 10 years old, we are proud of the our 5 stars on Yelp!
Front desk associates make an hourly wage of $16 and we offer all employees 4 free staff classes monthly + $5 drop-ins, sick-time accrual, and reasonably flexible scheduling requests and make-up hours (usually in the form of shift swaps or coverage for another front desk employee).
We are looking for someone who can ideally work 2 shifts per week with weekend availability or more. Weekends shifts are 7:30am-1:30pm. Wednesday shifts are from 3-9pm, Thursday 3-8pm, and Friday 3-7pm (happy hour shift with champagne!).
Guest Services are responsible for the following:
~ Maintaining the Mind Body Online database (checking in for classes, making cancellations, maintaining class and/or private appointment schedules, setting up user profiles, pulling attendance reports, adjusting/rescheduling/canceling trainer class schedules where appropriate, running client purchases, adjusting errors in client's accounts, etc).
~ Assisting trainers with studio schedules, shift coverage requests, and client information.
~ Light reporting/marketing initiatives at owners' request.
~ Moderate studio maintenance, cleaning, and order of fitness rooms.
~ Keeping on top of studio supplies, paperwork on hand, paper schedules, etc.
~ Being present at desk to field phone calls and assist walk-ins.
~ Welcoming new clients into studio, providing tours and health profile forms.
~ Maintaining healthy business by discussing class/private packages and options.
~ Answering client questions about classes, trainers, Pilates, etc.
~ Being the face of Mighty and a welcoming first point of contact for clients!
The position is ideal for someone who is passionate about fitness, health, and wellness, and is excited to spend a couple of days a week in the studio environment. We are seeking people who are friendly, approachable and enthusiastic about helping our clients feel right at home. You will offer a wonderful guest experience before and after classes, assisting with questions and concerns while utilizing resourcefulness and business acumen to accomplish front desk duties.
~ Energetic, positive, friendly, caring
~ Reception and/or Sales experience
~ Interest in Pilates or personal fitness
~ Passion for health and well-being
~ Excellent computer skills (experience with Adobe and MindBody Online are a plus but not a requirement)
~ Exceptional written and verbal communication
~ Flexible schedule with ability to work nights and weekends - please indicate your availability in the cover letter
If you are interested in applying, please send us a cover letter briefly describing why you are the ideal candidate for this position along with your resume.
Thank you for your interest!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers