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Desktop Support Specialist for Growing Managed IT Services Company (San Francisco)

Bayshore Blvd near fitzgerald ave

(google map)

compensation: Competitive salary, depending on experience Salary is negotiable
employment type: full-time

Centarus Inc. is a cutting edge Managed Service Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and top-notch IT Support to small and medium size businesses. We follow a structured methodology in serving our clients which leads to exceptional results! We are looking for an outstanding IT Consultant to join our team to learn about our process and join us in our passion in delivering solid technology solutions to SMBs.

General Summary of Position
Our Field Technician is responsible for handling first or second level support requests both at client sites (primarily in San Francisco, Oakland, and the Peninsula) and remotely from our San Francisco office. This position relates to all technology, to include: desktops, servers, printers, networks, firewalls, and vendor specific hardware and various application & cloud software solutions.

Essential Duties and Responsibilities:
Provide best --in-class IT Support involving Microsoft's core business applications and Operating Systems to end users
Mac OSX skillset is also desired
Support of disaster recovery solutions
Technical support at the network level: LAN and WAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN and Terminal Services
Work with team to manage & follow-up on system alerts and notifications, and respond accordingly through service tickets
System documentation, maintenance, and review in our customer management system (Connectwise)
Excellent Communication with customers as (onsite & remote) as required: keeping clients informed if incident progresses, notifying them of impending changes or agreed outages
Work with team to seek opportunities to improve knowledge, skills, and performance

Additional Duties and Responsibilities:
Strong Customer service skills
Ability to work in a team and communicate effectively
Escalate service requests that require higher engineer level support
Responsible for entering time and expenses daily in ConnectWise
Ongoing training & self-education in ConnectWise and other tools that we use as an MSP, interest to learn new technologies as the industry evolves

Knowledge, Skills, and or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or/ability required.

Advanced understanding of operating systems, client/server & SAAS solutions, network & printing solutions
Interpersonal skills: exceptional phone support, excellent written and verbal skills, active listening, and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service Awareness of all organization's key IT services & solutions for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Self- motivated with the ability to work in a fast moving environment
Relevant Certifications from Microsoft are a plus
Minimum of 3+ years of experience in this type of role.

** Reliable Car for Travel to Client Sites (please present proof of registration at Interview)
** Clean background (background check will be done)

Competitive salary, depending on experience Salary is negotiable
probationary status for the first 90 days
PTO, Retirement Plan, Company phone reimbursement, Health Benefits Included after 90 days of hire, no dental
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7015453992


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