Currently working half-time, looking to work an additional day or two. I am available Wednesdays, Fridays, and weekends, but can accommodate a different schedule with some notice.
Job History:
Hahnemann Laboratories, Inc. – San Rafael, CA, March 2025 to present:
IT Network Support Specialist
• Providing hardware & software technical support and problem-solving for all staff.
• Maintaining and configuring network, website, and other IT infrastructure.
• Creating reports, policies, manuals and compliance documents.
Quality Computer, Inc. – Redwood City, CA, September 2015 to August 2022:
Dispatch Manager
• Provided customer service and technical support for corporate contract clients via phone, chat, email, and going onsite.
• Scheduled and dispatched technicians for hardware installation and maintenance, and billed clients via QuickBooks.
• Diagnosed and resolved software and hardware issues involving Windows, macOS, iOS, and Android devices.
• Troubleshot network problems with MS Active Directory and several brands and models of network devices.
• Administered corporate MS Office, Google Workplace, QuickBooks usage.
• Oversaw compliance and IT Security for clients.
• Planned and supervised installation and configuration of new computers, networks, and VoIP phone systems.
The Rain Forest – Oakland, CA, June 2001 to September 2015:
• Accounting Manager: bookkeeping, payroll, account reconciliation, collections, sales tax returns, cash flow projections, monthly close, financial statements and journal entries.
• I.T. Manager: system administration, administering network and computers, issuing and maintaining equipment, software & hardware installation & troubleshooting.
• H.R. Manager: handling hiring paperwork and background checks, tracking and administering employee benefits, workers' compensation administration, keeping up to date and ensuring compliance with applicable laws and regulations.
• Office Manager: training & managing office staff, hiring and terminating, coordinating projects, ordering supplies and equipment.
Skills:
• Excellent phone and written communications skills.
• Enjoys helping people and providing excellent customer service.
• Learns new programs quickly, an essential skill for providing end user support.
• Experienced with Microsoft Office, Google Workspace, QuickBooks Premier, Slack, Zoom, MS Active Directory, Dreamweaver, Filemaker Pro, ProTools.
• Familiar with Windows, Mac, Linux, iOS, and Android-based systems.
• Some knowledge of C, C++, C#, Visual Basic, assembly, HTML/CSS.
Volunteering:
Server Administrator and Moderator – January 2021 to April 2022:
• Moderated and administered 500+ member Discord server for gender diverse individuals aged 25 and over.
• Monitored server posts to ensure compliance with community rules.
• Provided emotional support and active listening for users in support and venting channels.
• Configured server bot behavior, added new channels and options for users.
Radio DJ, KALX Berkeley – 2003-2009
• Programmed, engineered, and hosted weekly three-hour college radio show.
• Produced audio PSA’s and promotions using ProTools.
• Engineered weekly women’s show featuring news, live and taped interviews, music.
• Trained new DJ’s on equipment, procedures, and FCC compliance.
Education:
U.C. Berkeley: B.A. Linguistics, August 1993. Dean's List.
Principals only. Recruiters, please don't contact this poster.