I am located in Kernersville, NC. Willing to travel to Greensboro if needed. Can start immediately.
Authorized to work in the US for any employer
Work experience:
Advanced Medical Support Assistant (GS-6)
San Diego VA Medical Center • San Diego, CA
May 2024 to November 2025
Managed and coordinated all aspects of the referral process for a busy medical practice
Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
Ensured timely submission of referral requests to specialists or other healthcare facilities
Followed up on pending referrals to ensure completion within designated timeframes
Maintained accurate and organized referral documentation in electronic health record system
Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
Monitored referral trends and utilization patterns to identify opportunities for process improvement or cost savings initiatives
Developed relationships with external healthcare providers and facilities to streamline the referral process and enhance collaboration across the continuum of care.
Advanced Medical Support Assistant
Manchester VA - Manchester, NH
January 2022 to December 2022
40 Hour work week
Includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
Practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
Updates and verifies demographic information.
Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
Maintains patient's confidential records, copies, and file documentation.
Scans and enters information into VISTA, CPRS.
Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
Analyzes situations to determine what decisions can be made.
Sr. Lead Scheduler
Ochsner Health System - Kenner, LA
August 2015 to June 2021
40 Hr work week
Answer phone calls to our dedicated scheduling line and book appointments for consultations, surgeries and follow-up visits
Assist patients with booking future appointments
Management of scheduling call center
Perform audits for Scheduling/Outpatient Diagnostic departments
Coordinate schedules with surgeons, nurses and other health care professionals
Work in emergency appointments and resolve scheduling conflicts transcribe orders as they come in over the fax
Working extensively with EPIC software
Provide support to other clinical areas when needed
Improved quality processes for increased efficiency and effectiveness
Supervised production planning while using appropriate tools and analysis for smooth production output
Cell Trak Coordinator
St Catherine's Hospice - Laplace, LA
June 2015 to August 2015
40 Hr work week
Coordinate hospice aide schedule, Input data of new and existing Patients/Clients, Intake of referrals for processing, input and export client visits for payment in ASI software, faxing of prescriptions for patients as needed
Developed team communications and information for staff meetings
Managed and archived quality documentation and participated in internal and external quality audits
Developed, updated and maintained database of existing and potential customers in ASI software.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Appointment Scheduler/Front Desk Registration
Southern Orthopedic Specialists - New Orleans, LA
August 2010 to June 2015
40 Hr work week
Greet patients, register new incoming patients, use of Phoenix Ortho software, verification of insurance, collection of copays and surgery deposits, assist patients to rooms and x-ray as necessary, scheduling of office appointments, as well as post op and physical therapy appointments
Upkeep of office waiting area
Faxing of referrals and insurance remittals
Working with ATHENA software
Established administrative work procedures to track staff's daily tasks
Sorted and opened incoming mail from post office and placed envelopes in bins for distribution to
Physicians and department personnel
Successfully completed special projects to exceed goals of both scheduling department and overall organization
Kept reception area clean and neat to give visitors positive first impression
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Answered, responded to and transferred over 100 daily phone calls on multi-line phone system
Substitute Teacher
St. Charles Parish School Board - Luling, LA
February 2010 to August 2010
40 Hr work week
Fill in when and where needed for full time teachers in the district
Prepare and execute lesson plans to students
Assure the safety and learning experience for all students
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
Set up lesson materials, bulletin board displays and demonstrations
Developed and implemented classroom routines to address varying student needs
Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
Direct Service Worker
The Arc of St.Charles - Boutte, LA
June 2009 to August 2010
40 Hr work week
Monitored progress and documented any patient health status changes to keep healthcare team updated
Some capacity of companionship and community activities
Developed rapport to create safe and trusting environment for care
Assisted disabled clients in any way necessary to facilitate independence and well-being
Worked to improve and enhance patient lives through effective and compassionate care
Maintained clean, safe and well-organized patient environment
Supervised daily activities and provided assistance when needed
Replaced bandages, dressings and binders to care for wounds and encourage healing
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Medical Assistant/Surgery Scheduler
St. Charles Community Health Center - Luling, LA
April 2006 to December 2008
40 Hr work week
Schedule appointments, fax patient referrals, confirmation of insurance benefits, registration of patients as well as assisting providers with patients, scheduling of surgical procedures to be done in office and hospital, collection of co-payments, authorize drug refills and provide prescription information to pharmacies, prepare and administer medications as directed by a physician
Collected and documented patient medical information such as blood pressure and weight
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Conducted monthly and quarterly inventory of supplies using facility cost reporting records
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Explained procedures to patients to reduce anxieties and increase patient cooperation
Education:
Eastern College of Health Vocations
August 1998
Skills:
Office management
Front desk
HIPAA
Training & development
HIPAA
EMR Systems
Process Improvement
Customer service
Medical receptionist
Medical records
Leadership
Hospital experience
ICD-10
Cold calling
Medical terminology
Presentation skills
Epic
Organizational Skills
TRANSCRIBING
Medical terminology
SCHEDULING
Cash handling
Leadership
Quality Audits
EPIC
Training & development
Microsoft Outlook