Operations and administrative professional with 10+ years of experience supporting executives, managing office and property operations, and creating positive experiences for clients and teams. I’m a highly organized and dependable professional who thrives in fast-paced environments, with a natural ability to anticipate needs, solve problems, and keep day-to-day operations running smoothly.
Throughout my career, I’ve built strong relationships with clients, vendors, and team members by bringing a thoughtful, service-oriented approach to my work. I’m recognized for my attention to detail, discretion, adaptability, and ability to manage competing priorities while maintaining a calm and professional presence. I enjoy finding ways to improve processes, support team success, and contribute to an organization’s goals through reliable, proactive, and collaborative work.
PROFESSIONAL EXPERIENCE
Client Service Representative
Polk Street Animal Hospital & Castro Animal Hospital
June 2025 – Present
- Serve as the primary point of contact for clients, providing compassionate and professional service in a fast-paced veterinary environment.
- Coordinate appointments, manage phone communications, process payments, and maintain accurate medical records.
- Triage routine and urgent patient needs to support timely scheduling and efficient patient care.
- Collaborate with veterinarians and clinical staff to ensure a seamless client experience.
- Utilize EzyVet and Slack to support communication, scheduling, and daily operations.
- Maintain confidentiality and follow clinic policies and procedures.
- Managed leasing operations for residential properties, including marketing, property showings, tenant screening, lease documentation, and move-in coordination.
- Coordinated maintenance projects by working closely with property owners, tenants, and vendors to ensure timely resolution.
- Built strong client relationships through responsive communication, professionalism, and proactive problem-solving.
- Provided executive support including calendar management, travel coordination, meeting preparation, correspondence, and special projects.
- Conducted rental market research to support pricing strategies and leasing decisions.
- Created and edited marketing photos and videos for online property listings.
- Maintained detailed records while successfully managing multiple priorities and deadlines.
- Demonstrated strong organization, discretion, adaptability, and attention to detail.
Office Manager
The Cake Gallery | San Francisco, CA
2018 – 2020
- Managed daily office operations including scheduling, billing, inventory management, vendor coordination, and administrative support.
- Served as the primary customer contact, resolving inquiries and ensuring an exceptional client experience.
- Created and maintained office procedures to improve organization and efficiency.
- Coordinated events, managed logistics, and supported leadership with administrative projects.
- Managed office supplies and vendor relationships.
- Maintained accurate records while balancing multiple responsibilities in a fast-paced environment.
Concierge Sales Manager
Big Bus Tours
2012 – 2018
- Led, trained, and supervised a team of 18 concierge sales representatives across three hotel locations.
- Managed recruiting, onboarding, scheduling, payroll, commission reporting, and employee coaching.
- Prepared monthly sales and operational reports to monitor performance and identify opportunities for improvement.
- Delivered exceptional guest experiences by providing travel recommendations and resolving customer concerns.
- Implemented operational procedures that supported sales performance, service quality, and team accountability.
- Built a positive team culture focused on customer satisfaction and professional service.
EDUCATION
San Francisco State University
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