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Director of sales (castro / upper market)

available mornings
education completed: some college

Mike Hoang. 625 Bush st
San Francisco, CA 94103
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STRENGTHS
Driven sales, personality, and an effective communication in English and Vietnamese. Detail oriented, team driven and technically apt. Strong negotiator excelling in conflict . Thrives in fast paced environments and produces results while adhering to time constraints. Knowledge seeker, solution provider and success oriented.

SKILLS AND TECHNICAL ABILITIES

· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

· Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

· Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

PROFESSIONAL EXPERIENCE

Verizon Wireless 05 - 20
District B2B Sales Manager
· Assisted customers with their cellphone transactions
· Priced cellphones and stocked and recorded inventory accordingly to the esn.
· Dressed the store with appealing cellphone displays to entice customer interest
· Performed inventory control and followed daily open and close procedures.
· Guided diverse client base with constructive suggestions and insured customer satisfaction.
· Maintained cellphone product knowledge in order to provide customers available purchasing options ensuring informed decisions.
· Resolved complaints and concerns and maintained overall customer satisfaction regarding any cellphone issues.
· Satisfied customer requests and excelled in mentor role while achieving defined cellphones quotas.

Nordstrom - Men's and Women's Dept. 01 - 05
General Manager

· Assisted customers with their transactions.

· Priced merchandise and stocked and recorded inventory accordingly.

· Dressed the store with appealing sales displays to entice customer interest.

· Performed inventory control and followed daily open and close procedures.

· Guided diverse client base with constructive suggestions and insured customer satisfaction and enjoyable shopping experience.

· Maintained product knowledge in order to provide customers available purchasing options ensuring informed decisions.

· Resolved complaints and concerns and maintained overall customer satisfaction.

· Satisfied customer requests and excelled in mentor role while achieving defined sales quotas.

US Navy 98 - 01
Recruiter

· Make 150 to 200 cold calls a day

· Prospecting and generate leads

· Contacted candidates and performed skills assessments either over the phone or in person.

· Provided information about service enrollment and defined requirements.

· Assessed individuals for different positions including preparing candidates for skills assessments and analyzed results to assess job compatibility.

· Produced weekly reports of qualified candidates for consideration by commander.

· Acknowledged by superiors for excellent service.








































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post id: 7050946756

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