Dedicated Administrative Professional with over 15 years of experience in high-level operations, team leadership, and executive support. Proven expertise in managing complex logistics, streamlining office workflows, and providing premium front-facing hospitality. A reliable "face" of the organization with a strong track record of maintaining professional standards in fast-paced, high-pressure environments.
Core Competencies
• Operational Excellence: Expert in logistics management, data entry, payroll administration, and inventory control.
• Team Leadership: Experienced in supervising staff, managing shift schedules, and onboarding new hires to company culture.
• Communication: Exceptional professional phone etiquette, electronic correspondence, and public relations.
• Administrative Support: High-volume request management, calendar coordination, and professional reception coverage.
Professional Experience
Services Specialist & Hospitality Lead | EPIQ
San Francisco, CA | 05/15 – 04/20
• Executive Support: Provided flexible administrative and reception coverage, ensuring a seamless professional image for the organization.
• Operations Management: Managed high-volume administrative requests with strict attention to detail, ensuring all materials met rigorous professional standards.
• Client Relations: Acted as the primary point of contact for clients and visitors, delivering premium hospitality and hospitality-related support.
Operations & Plant Administrator | eCullet, Inc.
San Leandro, CA | 03/11 – 08/14
• Facility Administration: Managed onsite logistics, including payroll processing and data entry for a major facility.
• Logistical Oversight: Acted as "Weight-Master," supervising the intake and outflow of transport vehicles while maintaining precision in data spreadsheets.
• HR Support: Directed the onboarding process for new hires, serving as the initial point of contact for organizational culture and policies.
Community & Care Representative | IHSS
San Francisco, CA | 03/24 – 09/25
• Logistics Coordination: Facilitated daily operations and complex scheduling for high-needs logistics, including medical appointments and strict health regimens.
• Reliability: Demonstrated extreme patience and detail-orientation in managing sensitive, high-priority tasks and community engagement.
Customer Service Supervisor | KMart
Redwood City, CA | 11/08 – 01/10
• Personnel Management: Supervised a team of 6+, delegating tasks and ensuring adherence to company policy and service standards.
• Financial Oversight: Controlled cash operations and shift scheduling to ensure consistent store performance.
Technical Skills
• Software: Microsoft Office Suite (Excel, Word), Payroll Systems, CRM, and Data Management.
• Office Skills: Professional Phone Systems, Managerial Accounting, Cash Handling, and Electronic Communications.
• Languages: Expert in professional English correspondence and verbal communication.
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