Versatile and detail-oriented Administrative Professional with over 7 years of experience providing high-level operational, hospitality, and human resources support. Proven track record in managing fast-paced office environments, supervising teams, executing payroll, and delivering exceptional customer service. Skilled in streamlining office workflows, document management, and maintaining strict confidentiality.
CORE COMPETENCIES
Administrative Operations: Calendar management, data entry, record keeping, and professional phone etiquette.
Human Resources & Leadership: Team supervision, onboarding/termination documentation, scheduling, and payroll.
Facilities & Logistics: Mailroom operations, document production/reprographics, and inventory control.
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook), data entry systems, and multi-line phone systems.
PROFESSIONAL EXPERIENCE
Care Provider
In-Home Supportive Services (IHSS) | San Francisco, CA | 03/2024 – 09/2025
Managed comprehensive daily logistics, medical scheduling, and care coordination for a high-needs client.
Acted as primary liaison with medical professionals to schedule appointments, manage prescription compliance, and ensure clear communication.
Maintained meticulous daily logs, demonstrating strong organizational skills and attention to detail.
Services Specialist
EPIQ | San Francisco, CA | 05/2015 – 04/2020
Delivered high-touch hospitality and administrative support within a fast-paced corporate environment.
Managed high-volume document production, photocopying, and printing requests with strict attention to quality control and confidentiality.
Overseen daily mailroom operations, including sorting, logging, and distributing incoming/outgoing packages.
Provided professional reception desk coverage, greeting clients and routing inbound communications seamlessly.
Plant Administrator / Weight-Master
eCullet, Inc. | San Leandro, CA | 03/2011 – 08/2014
Executed full-cycle administrative and HR duties for the plant, including processing payroll, employee files, and data entry.
Managed the onboarding and termination lifecycle, accurately processing and submitting compliance paperwork to the corporate headquarters.
Developed and maintained complex Excel spreadsheets to track operational data, inventory, and plant metrics.
Served as Weight-Master, overseeing logistics by weighing inbound/outbound transport vehicles and logging critical weight data.
Cashier & Customer Service Supervisor
KMart | Redwood City, CA | 11/2008 – 01/2010
Supervised and mentored a team of up to 6 cashiers per shift, assigning daily tasks and ensuring compliance with corporate policies.
Handled shift scheduling, cash register reconciliations, financial cash-outs, and secure cash handling.
Resolved complex customer inquiries, processed returns/exchanges, and maintained a high standard of service.
References Available Upon Request
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