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Company: University of California, San Francisco
Position Title: Transition Coordinator
Department: SOM / Pediatrics / Madison Clinic
Location: 1500 Owens Street
Position Type: Full Time
Work Days/Shift: Monday – Friday; 8:00 am – 5:00 pm
Requisition #: 51742BR
The Transition Coordinator’s responsibility is to provide planning, administrative and logistical coordination for the Madison Clinic Pediatric Diabetes Transition Program.
This position will utilize in-depth knowledge of educational support, legal resources, and government and community agencies to build bridges to maintain the Transition Program. S/he will facilitate informational surveys; liaise between providers and agencies to assist patients and families in the transition program. S/he will be responsible for coordinating symposiums and community outreach (connecting families to available community resources; Medical, DMV resources). Ability to assist with the oversight of developing youth conference for diabetes.
The Transition Coordinator will assist staff with activities related to the growth of the transition program and quality improvement processes. This includes, but is not limited to, assisting with the coordination of youth advisory board, coordination between community agencies and entities that may fund outside activities to support the program. Provide quarterly reports on program progress and maintain resources and educational materials. In addition, s/he works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts; including but not limited to Customer Relationship Management (CRM) messages, telephone encounters, referrals and APeX in-baskets messages.
The Transition Coordinator adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. S/he is a team player and demonstrates flexibility with changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. This position is required to work at any UCSF campus as needed, including traveling to Diabetes Satellite clinics in the Bay Area.
The job will involve the ability to sit at a computer terminal with telephone headphones for extended periods.
The Madison Clinic for Pediatric Diabetes at UCSF is a center for excellence in clinical diabetes care. The provider team provides comprehensive care for children with diabetes and their families from the west coast and beyond. It is a state of the art center near the Benioff Children’s Hospital at the Mission Bay campus of UCSF. Pediatric patients and their families receive integrated care from a multi-disciplinary clinical team comprised of endocrinologists, nurse practitioners, certified diabetes educators (nurses and dietitians), social worker, transition coordinator, expressive arts and family therapist.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
• High school graduation and four years of related administrative experience; or an equivalent combination of education and experience
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines
• Solid knowledge of common University-specific computer application programs
• Strong skills in short-term planning, analysis, problem-solving, and customer service
• Strong writing skills to include the ability to compose, edit & proof a wide variety of documents
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills
• Ability to use discretion and maintain confidentiality
• Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions
• Excellent customer service, communication and interpersonal skills, both over the phone and in person. Proven ability to deal with a wide variety of individuals, including the ability to deal sensitively and effectively with patients
• Excellent organizational, problem-solving skills and office coordination skills
Note: Physical/health screening required.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management
• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees
• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
In order to be considered for open positions at UCSF, you will need to submit your resume through our online application process. Once you complete the online application process, you will receive an email confirming that your submission has been received. Submitting your resume to UCSF opens the door to many immediate and ongoing job opportunities. Your resume will remain active in our applicant database and you will be able to update it as needed.
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Emailed applications are not accepted.
Apply specifically to requisition # 51742BR Please note ad code ICRL/ # 51742BR in the ad code field in your applicant profile.
An email address is required for you to submit your resume.
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.