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Senior Resident Services Coordinator - Clayton & Tower

compensation: DOE; Comprehensive Benefits
employment type: full-time
non-profit organization

Job Summary: The Senior Resident Services Coordinator provides support to approximately 120 residents, mainly the elderly, living in Single Room Occupancy (SRO) hotels in the Chinatown and North Beach neighborhoods. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This is a floater position where the person provides services at two sites.

Status: Full-time, Nonexempt
Location: Chinatown and North Beach neighborhoods, San Francisco
Hours: Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends
Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:
Case Work/ Information and Referral
Orient residents to Resident Services, conducting intake to identify services/benefits that best fit their needs
Provide direct services such as general information, referrals, translation/interpretation assistance and service connections to local social service and government agencies
Provide outreach and assistance to residents on housing-related issues
Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes
Develop on-going cooperative network of government and social service agencies
Serve as an advocate and liaison for residents with service agencies and/or property management
Resident Community Building
Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment
Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Provide mediation between residents when needed
Support resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programs
Work with property staff and residents to develop and implement activities and systems that promote safety and security
Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input
Work with resident council members when needed and if applicable
Administrative Support
Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure programs
Create monthly calendar of events and activities, and produce outreach flyers
Assist in recruiting and supervising volunteers
Assist Resident Services team at organization events
Attend meetings and trainings
Knowledge, Skills, and Experience:
Ability to work with people from ethnically and socio-economically diverse backgrounds
Sensitivity to issues facing elderly and disabled populations
Ability to facilitate group meetings with challenging participants
Crisis de-escalation and resolution skills
Strong inter-personal and effective communication skills
Ability to work independently as well as in a team structure
Genuine enthusiasm for meeting, motivating, and involving people in community activities
Minimum Qualifications:
Academic qualifications:
o Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
o High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
Bilingual and biliterate in English/Chinese
Demonstrated commitment to and knowledge of Chinatown neighborhood and community resources
Experience working with older adults
Experience working with adults with mental health and or substance abuse issues
Knowledge of, and sensitivity to, the needs of low-income population
Ability to travel and coordinate services for several buildings in San Francisco
Demonstrated knowledge and commitment to community organizing as a tool to increase resident engagement and leadership development
Preferred Qualifications:
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services to older adults and adults with substance use/mental health needs
Experience delivering services to SRO resident communities
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Prior experience measuring program outcomes

Please apply here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=023e4200-c964-4a62-b255-3a81ac4144b6&ccId=19000101_000001&jobId=335308&source=CC2&lang=en_US
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post id: 7003933898

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