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Resident Services Coordinator - 1296 Shotwell

compensation: DOE; Comprehensive Benefits
employment type: full-time
non-profit organization

Job Summary: The Resident Services Coordinator provides support to a diverse group of older adult residents including formerly homeless seniors, living in a 94 unit senior affordable housing site. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services at a new Supportive Housing property in the Mission.

Status: Full-time, Nonexempt
Location: Mission neighborhood, San Francisco
Hours: Monday through Friday 9:00 a.m. – 5:30 p.m., occasional evenings and weekends
Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:
Case Work/ Information and Referral/Housing Education:
Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
Provide direct services such as information and referrals, and translation/interpretation assistance
Complete case notes, service encounter forms, and group activities in the RS database in a timely manner
Develop on-going cooperative network of government and social service agencies
Serve as an advocate and liaison for residents with service agencies and/or property management
Work in partnership with Property Management to educate residents on their rights and responsibilities

Resident Community Building:
Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Provide mediation between residents when needed
Support resident leadership and empowerment through resident volunteerism
Work with property staff and residents to develop and implement activities and systems that promote safety and security
Educate and/or link residents to community/neighborhood projects that impact their quality of life

Administrative:
Maintain resident files on resident services database
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure programs
Create monthly calendar of events and activities, and produce outreach flyers
Assist in recruiting and supervising volunteers
Assist Resident Services team and at organization events
Attend meetings and trainings

Knowledge, Skills, and Experience:
Ability to work with people from ethnically and socio-economically diverse backgrounds
Sensitivity to issues facing elderly populations
Ability to facilitate group activities with challenging participants
Crisis de-escalation and resolution skills

Minimum Qualifications:
Academic qualifications:
Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
One year of experience in developing, organizing, and implementing group activities
One (1) year of experience working with older adults
Ability to work effectively with culturally diverse populations
Bilingual in Cantonese
Knowledge of, and sensitivity to, the needs of low-income people
Ability to travel throughout San Francisco

Preferred Qualifications:
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services to seniors and adults with substance use/mental health needs
Experience working in a Permanent Supportive Housing environment
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
Prior experience measuring program outcomes

Please apply here:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=023e4200-c964-4a62-b255-3a81ac4144b6&ccId=19000101_000001&jobId=282648&source=CC2&lang=en_US
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7003939097

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