job title:Cantonese/Mandarin Speaking for Call Center
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We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients. The Communications department fulfills a vital role in scheduling patients and ensures patients are aware of their insurance coverage and out-of-pocket costs. Physical requirements include the ability to sit at a desk or workspace for up to eight hours per day.
Primary Job Qualifications
• Excellent written, verbal, and interpersonal communication skills
• Bilingual and proficient in Cantonese, Mandarin and English
• Empathetic to patients needs and concerns
• Functions well in a team environment
• Detail oriented and organized
• Composed, efficient and accurate in a fast-paced environment
• Punctual and eager to learn
• Strongly motivated to succeed
• High school diploma or equivalent
Technical skills
• Knowledgeable of appointing, testing and billing
• Ensures insurance information on file is correct, verifies insurance and eligibility
• Schedules non-PEA tests such as MRI, CT Scans, ODC, etc., and obtains authorizations
• Ensures proper authorizations, eligibility and referrals are obtained and on file.
• Schedules appointments with correct physician and specialty based on patient need and insurance coverage
• Reads and understand clinical notes, and uses to schedule appointments
• Knows and follows end-of-day closing process
Principals only. Recruiters, please don't contact this job poster.