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favorite this post Hakkasan San Francisco Seeking Server (financial district) hide this posting unhide

1 kearny Street

(google map)

compensation: Hourly+Tips
employment type: part-time

HAKKASAN, the renowned UK Michelin-starred restaurant is currently recruiting for an experienced Server for our Hakkasan San Francisco restaurant.

ESSENTIAL FUNCTIONS
GUEST RELATIONS
- Observe guests during their meal, immediately alert management or section waiter should any dissatisfaction arise amongst the guests in any part of the restaurant
- Aim to give the best possible service in the least obtrusive manner
- Ensure that all controls with respect to alcohol consumption are adhered to at all times (e.g., checking identification, notifying management of intoxicated guests), informing management if any actions on the part of either a customer or a member of staff may jeopardize the restaurant's liquor license in any way
- Maintain the safety and security of the restaurant/bar premises as a priority
- Be familiar with the guests on the reservations list, especially guests regarded as VIP and our regular guests' requests/preferences
- Be fully prepared for the guests you are expecting, ensuring your sections are ready for service.
- Welcome the guests and seat them with care (assisting with tables and chairs, etc.)
- Provide friendly, courteous, and professional service at all times
- Recognize guests, remember the names of the regulars, and be in constant communication with managers and reception about the satisfaction of our guests
- Respond promptly and courteously to any and all guest requests
DAILY DUTIES
- Perform all assigned duties as detailed in your opening, afternoon, and closing checklists
- Learn daily specials and limited availability items, being sure to check the daily chef's reports
- Attend pre-shift briefings and any scheduled meetings as directed by management
- Learn the section plan, memorize section names and position numbers, and know the capabilities of each section
- Perform assigned cleaning jobs in a thorough and timely manner
- Take and enter orders into the POS system promptly and accurately
- Follow the order of service
- Direct the timing and flow of the table, balancing the need to turn a table and the guest experience while always putting the guest first
- Escort the guest to their destinations (table, bathroom, exit, etc.); always allow guests to pass first; never cross their path
- Follow procedure relating to signature menus as laid out during training
- Pass all messages or requests of guests to management as soon as they are received
- Ensure that all the necessary stock is being replenished during the shift
- Set tables in a timely manner and to specified standards
- Clean the tools and work surfaces (black cloths, sinks, shelves, surfaces, cupboards, etc.) throughout your shift as needed
- Possess a thorough knowledge of all menus, from the engineering of the menu to the ingredients, cooking methods, and the adaptability of each item
- Ensure all food is served immediately when exiting the pass area
- Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
- Ensure flower and candle arrangements are presentable, tidy, and neat
- Be ready and willing to assist all servers when needed
- Never leave your section without manager authorization
- Be fully conversant with the geographical layout of the operation, including the exact whereabouts of all operational equipment
- Fold napkins to specifications using napkin template
- Detail tables before and throughout service
- Polish all silverware and glasses as directed by management
- Perform daily stock count of china, glass, silver, etc. as directed by management
- Stock up the restaurant's sidestations and expo line for the shift to specified par levels (glasses, cutlery, chinaware, condiments, napkins, tea cups, tea pots, sugar bowls, wiping cloths, trays, etc.)
- Make sure all equipment is clean and in good condition and continue replenishing stock throughout the shift
- Check all the menus, replacing covers and inserts if dirty, stained, or torn
- Thoroughly clean tables, chairs, restaurant floors, walls, woodwork, furniture, shelves, inside and outside of sidestations, and any other areas of the restaurant as specified on checklists

QUALIFICATION STANDARDS

EXPERIENCE
At least two years of previous server experience in an upscale San Francisco restaurant.

LICENSES OR CERTIFICATES
Qualifying certificate in food protection; CPR certification preferred.

EEO
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6045156298

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