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Expert Mac Support for Home & Business Users
offered in person
offered virtually
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Fast, Reliable, Professional 🍎 Apple Mac Help — On-Site or Remote
Is your Mac running slow, freezing, or acting unusual? Whether you're using a MacBook Air, MacBook Pro, iMac, or Mac mini, we specialise in diagnosing and repairing all types of macOS issues. Our certified techs handle everything from performance problems to advanced hardware and security fixes.
We support Silicon Macs (M1, M2, M3) and Intel Macs, and we offer same-day appointments in most cases.
What We Fix — Comprehensive Mac Troubleshooting
Below are the most common issues we resolve for customers every day:
✅ Slow or Lagging Mac
- High CPU spikes
- kernel_task is running too high
- Apps freezing or beachball spinning.
Fixes:
- Deep performance tuning
- Malware/rootkit scan & removal
- Cleaning login items, launch agents, and bad background tasks
- SSD/HDD health check
- Rebuilding Spotlight index
- macOS reinstall without wiping your files
macOS Errors & System Crashes
- macOS update failures
- “Your system has run out of application memory”
- Kernel panics
- Apps unexpectedly quitting
Fixes:
- Patch failed macOS updates.
- Reset corrupted system cache.s
- Isolate faulty third-party extensions.
- Diagnose faulty RAM or SSD
- Reinstall OS with data retention
Wi-Fi, Network & Internet Problems
- Constant disconnects
- Slow Wi-Fi performance
- Not connecting to printers or servers.
- VPN issues
Fixes:
- Network stack reset
- Driver and configuration fixes
- Wi-Fi optimization
- Printer / SMB / NAS / Active Directory integration
- Transfer to new Mac
Malware / Pop-Ups / Adware
Yes — Macs do get infected.
Fixes:
- Remove adware, viruses, malicious browser extensions
- Secure your Mac
- Install business-grade Webroot or Bitdefender
- Lock down privacy settings.
✅ Email, iCloud & App Troubles
- Outlook not syncing
- iCloud not updating
- Mail stuck
- Office 365 sign-in issues
- App Store not downloading.
- Account repair
- Rebuild corrupted mail profiles.
- Fix Keychain issues
- iCloud optimization
Why Choose Us?
- Professional Mac technicians with years of Apple experience
- Same-day on-site service for most locations
- Friendly, local, and affordable
- Secure remote support available for quick issues.
- Business-level expertise for office networks, MDM, and security
FAQs – Frequently Asked Questions
Q: My Mac is running slow. Can you fix that?
✅A: Absolutely. This is one of the most common Mac issues. We diagnose CPU load, runaway processes, failing SSDs, heat issues, corrupted files, login items, and apps causing the slowdown. In most cases, we can make your Mac run like new again.
Q: Can you repair the “kernel_task high CPU” problem?
✅A: Yes. kernel_task spikes are often caused by heat sensors, bad docks/cables, power delivery issues, corrupted OS files, adware, or browser overload. We diagnose and fix the root cause — not just mask the symptoms.
Q: Do you work on Intel and Apple Silicon Macs?
✅A: Yes. We fully support M1, M2, and M3 Macs and all Intel-based models.
Q: Is my data safe during repairs?
✅A: Yes. We never delete files unless requested. All work is performed with full privacy protection.
Q: Do you offer remote Mac support?
✅A: Yes. Many issues — software errors, email problems, pop-ups, configuration issues — can be resolved remotely within minutes.
Q: Can you help with business Macs?
✅A: Yes. We support small businesses, including:
✅Mac + Windows hybrid networks
✅Office 365 & Google Workspace
✅Printers & shared drives
✅Network security
✅Backups & disaster recovery
✅MDM & device onboarding (Jamf, Intune, Mosyle)
Give us a call at 1-925-218-4000 ext. 1 to get remote support a dispatch a tech to your location.
🍎 Blackhawk MSP
🌐 https://blackhawkmsp.com
☎️ 1-925-218-4000