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Customer Service (santa cruz)

International Aquatic Trades Inc

509b Swift St

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compensation: DOE
employment type: full-time
experience level: mid level
job title: Customer Service Representative
International Aquatic Trades is a small company that manufactures and sells Doc’s Proplugs (earplugs used by consumers, medical offices, and distributors). We’re looking for a reliable, organized person to help with daily operations and customer support.

Job Duties Include:
• Serving as the main line of communication between the company and our customers/clients
• Answering customer emails and phone calls
• Calling customers back and resolving questions
• Processing orders from our website and email (consumer / medical/wholesale / distributor)
• Assisting with international shipping documents (we will train)
• Helping co-workers with questions related to Doc’s Proplugs

Requirements:
• Excellent communication and listening skills
• Previous customer service or call center experience is a plus
• Comfortable using a computer, CRM systems, and other customer service tools
• Able to stay calm under pressure and handle difficult situations professionally
• Organized and able to manage multiple tasks in a fast-paced environment
• Comfortable working in a small, laid-back, and friendly work environment that is supportive and accommodating to employees

Hours: Full Time (M–F) — position starts immediately
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7874812641

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