Digital Accessibility Specialist and UX Designer with extensive hands-on experience in PDF accessibility remediation, WCAG 2.x and Section 508 compliance, and enterprise content workflows. Proven ability to manually remediate complex PDFs, validate accessibility using assistive technologies, and collaborate with designers, developers, and stakeholders in regulated environments. Significant experience supporting federal (IRS) and large enterprise (Apple, Cisco, Symantec) clients with accessibility testing, documentation, QA, and compliance-driven delivery.
Testing & QA
• Accessibility testing and validation
• User Acceptance Testing (UAT)
• Bug tracking and remediation support
• Code reviews
Project & Team Collaboration
• Agile and Scrum environments
• Cross-functional coordination
• Remote team collaboration
PROFESSIONAL EXPERIENCE
UX Designer (Freelance)
eigoMANGA – San Jose, CA
August 2025 – December 2025
• Developed and managed company websites, email newsletters, and digital media
• Designed and developed a mobile VR app for Android and iOS using Unity and C#
• Conducted User Acceptance Testing (UAT)
• Implemented SEO improvements using metadata and keyword strategy
Web Producer / UX Designer
Apple – Santa Clara, CA
May 2025 – July 2025; August 2025
• Maintained and updated ASP-based web pages
• Led accessibility-conscious UX design for internal enterprise tools
• Produced WCAG-aligned design specifications
• Integrated Pega UI patterns with accessibility requirements
• Supported accessibility reviews, QA, and remediation collaboration
• Maintained WCAG compliance for B2C e-commerce platforms
• Managed localization and global content updates
• Performed UAT, bug tracking, and QA reviews
Web Tester (Accessibility / Section 508)
Internal Revenue Service (IRS) – Washington, DC
May 2023 – Sept 2023; Nov 2024 – April 2025
• Performed Section 508 and WCAG compliance testing across IRS digital properties
• Manually tested PDFs and web interfaces for accessibility
• Validated reading order, tagging, contrast, keyboard navigation, and screen reader behavior
• Translated accessibility findings into actionable remediation guidance
• Supported Pega content migration with accessibility validation
• Executed accessibility-focused UAT
• Maintained compliance with federal security requirements
• Active IRS MBI Clearance
Lead UX Designer (Consultant)
Apple – Santa Clara, CA
June 2022 – April 2023; Sept 2023 – Feb 2024
• Supported WCAG-compliant updates for internal and customer-facing platforms
• Reviewed semantic structure, headings, and keyboard usability
• Collaborated with teams to resolve accessibility defects
• Performed manual testing and UAT
• Maintained accessibility during localization and content updates
Lead UX Engineer
Cisco Systems – San Jose, CA
November 2018 – June 2022
• Maintained and migrated content using Pega
• Produced design documentation aligned with WCAG standards
• Created wireframes and prototypes using Figma
• Conducted UAT and accessibility validation
• Managed email campaigns with Salesforce and Marketo
Web Producer
Maxim Integrated – San Jose, CA
May 2017 – November 2018
• Managed WCAG-compliant marketing and e-commerce content
• Created landing pages and SEO-optimized web content
• Conducted QA, bug tracking, and UAT
• Managed email campaigns using Salesforce and Marketo
Web Producer
Symantec – Mountain View, CA
September 2016 – May 2017
• Maintained ASP-based pages and B2C platforms
• Ensured WCAG compliance across global content
• Managed localization and SEO updates
• Conducted QA and UAT
Software Engineer / App Developer
eigoMANGA – San Jose, CA
June 2014 – August 2016
• Developed websites, email campaigns, and digital media
• Built Android and iOS VR applications
• Implemented UAT and SEO improvements
Additional Experience (Unabridged)
SanDisk, Intel, FMC Robotics, Polycom, Power Assure, Bio-Rad, Riverbed, US EPA, Stanford University, US GSA, and multiple freelance engagements from 2005–2014 covering web development, accessibility-aware design, CMS migrations, QA, and enterprise UX delivery.
CERTIFICATIONS & CLEARANCE
• IRS MBI (Moderate Risk Background Investigation) – Active
• Granted December 2023
EDUCATION
Practical Nursing – Care Hope College, Jupiter, FL
Business Management – San Francisco State University, San Francisco, CA