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Reverse Logistics professional (Returns) (San Jose)
education completed:
some college
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Dependable Reverse Logistics professional with 15 years of experience processing high-volume returns, troubleshooting product issues, creating new & improving old workflows, excellent time management, communication and problem-solving skills.
CORE SKILLS
• Reverse Logistics/RMA processing
• Returns inspection/Troubleshooting
• Inventory Control
• ERP/WMS Systems (Netsuite)
• Quality Control Documentation
• Root-Cause Reporting
• Repackaging & Refurbishment Processes
• Customer/Dealer Support
• Shipping and Receiving
• Cycle Counting & Tracking
• Excel/Word/Outlook/Power
PROFESSIONAL EXPERIENCE
ATLONA/PANDUIT INC. San Jose, CA 2010 – 2025
Reverse Logistics Lead
- Created, Documented, and managed return policy for domestic and international returns
- Created detailed instruction manual for RMA department for ISO 9001 certification process.
- Inspect returns to determine repair, refurbishment, or scrap disposition.
- Enter RMA data, test results, and fault findings into ERP accurately and on time.
- Coordinate with Accounting, Quality Control, Sales, and Tech Support to resolve issues and prevent repeat failures.
- 50 + tickets per week processing 50k-300k worth of returns/exchanges per month
- Warranty returns, Advance replacements, Stock Rotations, and Service orders
- Cross trained in Support, Shipping/receiving, Invoicing, Order entry, and Logistics
- Implemented processes that reduced monthly shipping costs
SILICON VALLEY LAND SURVEYING, INC. San Jose, CA 2007 to 2010
Network Administrator/Office Assistant
- Manage & maintenance for all office equipment
- Designed, maintained and administered company website
- Repair and maintenance of large format printers
- Administer daily operations of Exchange, Active Directory & VPN connections
EDUCATION AND ADDITIONAL TRAINING
COMPUTER TRAINING ACADEMY, San Jose, CA
Network Administration/MCSE PREP and LAN construction
LEIGH HIGH SCHOOL, San Jose, CA
- Principals only. Recruiters, please don't contact this poster.