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• Mountain View, CA
Hospitality leader with 25+ years of experience in fine dining, bar operations, private events, and front-of-house management. Strong background in staff training, labor scheduling, guest service, beverage program support, and cost awareness. Known for building efficient teams, maintaining polished service standards, and supporting profitable restaurant operations in upscale and high-volume environments.
Certifications
ServSafe Certification • Responsible Beverage Certification
Work Experience
SALES ASSOCIATE 2023 - Present
TOTAL WINE & MORE • Mountain View, CA
• Advised customers on wine and spirits selections, pairings, and product options in a high-volume retail setting.
• Supported merchandising standards, inventory rotation, and accurate transaction processing.
• Delivered attentive customer service backed by strong product knowledge and clear recommendations.
MANAGER 2022 - 2023
CHIKA RESTAURANT • San Jose, CA
• Oversaw front-of-house operations, staffing, and service flow to keep shifts efficient and guest-focused.
• Monitored budgets and operating expenses to support margin control and day-to-day profitability.
• Recruited, trained, and coached staff to strengthen accountability and service standards.
BARTENDER | SERVER | CATERER | MC 2013 - 2017
CAFÉ STRITCH • San Jose, CA
• Supported restaurant and private event service across bartending, serving, catering, and hosting responsibilities.
• Coordinated VIP and corporate functions while maintaining polished, engaging guest service.
• Helped grow revenue through upselling and effective beverage program execution.
SERVER | EVENT SPECIALIST 2011 - 2013
71 ST. PETER • San Jose, CA
• Delivered elevated fine-dining service and supported private dining events.
• Helped create high-touch guest experiences in an upscale service environment.
BARTENDER | SERVER 2010
BAYONNE AT THE AGENDA • San Jose, CA
• Helped open a new restaurant concept by supporting front-of-house procedures and service standards.
• Contributed operational insight on guest expectations and market positioning.
BAR SUPERVISOR 2007 - 2009
THE SPOT (FORMERLY KING'S HEAD) • Campbell, CA
• Managed scheduling, hiring, training, and floor supervision for bar operations.
• Kept labor aligned with service needs and supervised nightly financial reconciliation and entertainment operations.
FOH MANAGER
KINGFISH RESTAURANT • San Mateo, CA
• Directed hiring, scheduling, and service training for front-of-house staff.
• Monitored nightly labor goals, revenue reporting, and product knowledge development. 2006
FOH MANAGER
LEFT BANK • Santana Row, San Jose, CA
• Managed front-of-house staffing, scheduling, pre-shift meetings, and daily service flow.
• Oversaw POS reporting and nightly closing procedures. 2005
FLOOR & BAR MANAGER 1998 - 2003
SCOTT'S SEAFOOD • San Jose, CA
• Led beverage program updates, including wine list development, pricing strategy, inventory procedures, and purchasing systems.
• Built a margin-focused beverage structure that sustained liquor costs of 17-19% and wine costs of 27-29%.
• Trained staff on sales and upselling strategies while improving labor efficiency and task flow. Skills
Front-of-House Operations Guest Relations Fine Dining Service Bar Operations
Wine & Spirits Knowledge Staff Hiring & Training Labor Scheduling Cost Control
Private Events & VIP Service POS Reporting Closing Procedures Upselling
Education
B.A. POLITICAL SCIENCE
UNIVERSITY OF CALIFORNIA, SANTA BARBARA • Santa Barbara, CA
Principals only. Recruiters, please don't contact this poster.