Highly organized and dependable Administrative Professional with over 18 years of experience providing exceptional office support and administrative services. Proficient in Microsoft Office Suite, with strong organizational, communication, and multitasking skills. Known for being reliable, punctual, and a fast learner who adapts quickly to new systems and processes. Bilingual in English and Spanish, with a proven ability to communicate effectively with diverse clients, customers, and team members while maintaining a high level of professionalism.
OBJECTIVE:
Actively pursuing a role that leverages my skill set and offers a pathway for professional development and career advancement.
ADDITIONAL SKILLS:
Proficient in multitasking with meticulous attention to detail, adept in utilizing Microsoft Excel, Word, and basic Microsoft Access, as well as Outlook, with a 10-key speed of 35-40 words per minute. Skilled in working with Goldmine Databases, Wranggle, and Acts. Familiarity with Quickbooks, American Contractor, the Zultys phone system and Payroll4Construction.com. Quick learner who excels with minimal supervision.
Summary of Qualifications - Over 18 years of extensive experience. - Exceptional capacity to address customer inquiries with professionalism and promptness. - Proficiency in managing multiple tasks concurrently. - Demonstrates responsibility, reliability, and self-motivation. - Skillful in task prioritization. - Adept at managing diverse personalities and handling various situations with tact, discernment, and composure. - Capable of independently executing secretarial and clerical tasks swiftly and accurately,
without the need for constant and immediate supervision. - Adept at quickly comprehending, interpreting, and effectively applying policies, procedures, and resolutions. - Proficient in discerning the priority of multiple assignments. - Exceptional interpersonal, communication, and organizational aptitude. - Established track record of engaging and assisting the general public in a dynamic,
service-focused setting. - Robust analytical and problem-solving capabilities. - Proficient in exercising independent judgment, discretion, and initiative to resolve issues and formulate solutions. - Exhibited advanced proficiency in a range of computer software applications and possesses fluency in standard office software packages, including Microsoft Office (Excel, Word, and
Outlook).
Ascending Families. (Hybrid) - 2024 - present Visitation Monitor
-Supervised court-ordered visitations between non-custodial parents and children to ensure a safe, neutral, and structured environment.
-Observed interactions closely to promote the well-being of children and ensure compliance with legal agreements.
-Documented detailed, factual, and unbiased observation notes for each visitation session, including behavior, communication, and any incidents.
-Enforced visitation rules and boundaries in accordance with court mandates and organizational policies.
-Intervened in situations that posed emotional, psychological, or physical risks, while maintaining a calm and professional demeanor. -Communicated effectively with social workers, legal representatives, and other professionals regarding visitation progress or concerns.
-Maintained confidentiality and adhered to ethical standards and child protection laws.
-Coordinated visitation schedules, prepared visitation rooms, and ensured safety protocols were followed before, during, and after sessions.
HeroMaid, LLC. (Remote)- 2016 - 2021 Executive Director of Operations
-Manage all incoming email correspondence. -Oversee all incoming phone calls. -Address all customer inquiries, comments, and concerns.
-Manage all employee inquiries, feedback, and issues.
-Facilitate the booking process for new customers.
-Manage all existing customer bookings.
-Coordinate personnel assignments for bookings.
-Communicate work schedules and provide relevant customer-specific instructions to all assigned workers.
-Manage all aspects of the onboarding process for new employees.
-Manage all aspects of the employee separation process, including layoffs.
-Enact and oversee the adoption of new policies and procedures.
-Oversee all employee gatherings and meetings.
-Manage all Human Resources-related matters.
-Oversee all employee timekeeping and payroll processes.
-Manage all employee time-off requests. -Provide the owner with the total payroll amount for each pay period.
-Manage payroll processing and distribute paychecks.
iNDX Lifecare – 2012 – 2015 Front Office Manager
-Oversee office operations and ensure smooth daily functioning.
-Respond promptly to all emails from vendors, clients, and employees.
-Generate and manage purchase orders.
-Monitor and manage company expenses.
-Administer employee reimbursements and track related expenses.
-Record and oversee employee work hours on a monthly basis.
-Track and process vendor invoices, submitting them to accounting bi-monthly.
-Manage all company procurement activities.
-Organize and coordinate meetings and company events.
-Maintain and update the CEO’s business card database in Excel.
-Coordinate and manage the CEO’s travel arrangements.
-Schedule and manage the CEO’s calendar.
-Arrange limousine pickups for clients arriving at the airport.
-Ensure adequate stocking and maintenance of breakroom and lab supplies.
-Run office errands as needed.
-Address and manage office maintenance and handyman needs.
-Maintain and organize office calendar events.
-Serve as the primary point of contact for all vendors.
-Handle the onboarding process and management of confidential hiring documents.
-Enter invoices in QuickBooks.
Lelo, Inc. 2008 - 2011 Administrative Assistant / Processing Department Manager
- Monitor and respond to all emails in a timely and professional manner.
- Serve as the primary point of contact with distributors on behalf of the Director of Sales and Marketing.
- Manage customer care inquiries, addressing issues related to products and online orders.
- Resolve issues related to product replacements for customers, distributors, and retail partners.
- Process and fulfill all incoming orders efficiently.
- Maintain an organized alpha folder for client order requests.
- Manage and document all defective products and returns.
- Oversee the stocking of office supplies and manage inventory for the break room, including supplies from Costco.
- Provide support in the hiring process.
- Assist with accounting tasks as needed.
- Coordinate all shipping and receiving activities, including handling issues related to lost or incorrectly shipped items.
Saama Technologies Inc. 2006 – 2008 Receptionist / HR Admin
- Ensure the break room is stocked with appropriate supplies.
-Maintain cleanliness in common areas.
-Greet all guests warmly and inform the relevant person of their arrival.
-Ensure cubicles are kept clean and organized.
-Manage multiple phone lines, directing calls to the appropriate individuals.
-Distribute incoming mail in a timely manner.
-Track and manage petty cash expenditures.
-Update invoices and employee expenses in the accounting tracker.
-Process e-deposits for all received checks on a daily basis.
-Order office supplies on a bi-weekly basis and replenish break room supplies as needed.
-Coordinate and order team lunches when required.
-Maintain the credit card receipts tracker with up-to-date information.
-Prepare welcome and exit kits for new and departing employees.
-Update credit card receipts tracker.
-Handle the preparation of immigration documents for employees and their families (e.g., H1B, L1, B1, EAD).
Clean Innovation Corp 2005 -2006 Sales/Marketing/HR Admin/Receptionist
- Contacted merchants in major metropolitan areas to arrange appointments for building viewings related to facility maintenance.
- Managed multiple phone lines efficiently.
- Prepared proposals for facility maintenance work.
- Organized and scheduled meetings as required.
- Coordinated janitorial staff schedules and communicated shift assignments.
- Reviewed the database for employee concerns and addressed issues appropriately.
- Attended building walkthroughs with the Director of Facilities.
- Assisted with and participated in expo shows.
Solyndra Inc., 2003 - 2005 Receptionist
- Provided support to executive staff with daily administrative tasks.
- Prepared document materials and performed general office duties.
- Managed and maintained inventory for the office supply room and kitchen.
- Coordinated the scheduling of conference rooms.
AmericaOne Merchant Service, 2001 - 2003 Telemarketer/Admin
- Contacted merchants to schedule appointments for transitioning to new merchant service
providers.
- Ensured that average monthly credit card transaction volumes were assessed and confirmed during appointment scheduling to ensure quality service.
Xentel Corporation 2000 - 2001 Customer Service Representative/ Collections
- Provided assistance to customers with inquiries related to their accounts.
- Reached out to account holders with overdue payments to facilitate collection efforts.
- Developed and implemented payment plans for account holders to manage outstanding balances.
MCI Worldcomm 1998 - 2000 Telemarketer
- Conducted cold calls to recruit new customers for long-distance service.
- Managed both inbound and outbound calls effectively.
- Provided sales support in Spanish, catering to Spanish-speaking clients.
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