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Flexible skill sets - Administrative support - Customer services (willow glen / cambrian)
education completed:
associates
license info:
CDL
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OBJECTIVE
Dynamic customer service representative professional with comprehensive experience in information technology, pharmacy support services, and customer service experience. Demonstrated leadership abilities in supporting organizational operations, guest services, and events at premier establishments. Seeking a challenging role that allows for the application of diverse skills in team leadership, operations management, and customer satisfaction.
WORK EXPERIENCE
San Francisco 49er’s Stadium Management/Levi Stadium
Stadium Operations/Guest Services Ambassador
Verify restricted field-access credential levels at regulated points of entry (e.g., media, entertainment, VIPs).
Support efforts facilitating a premium tailored experience targeting elite clientele.
Take diplomatic ownership of clients’ issues and provide prompt solutions within scope of authority.
Establish clear expectations for employees in departmental training, morning huddles, and operational services, while initiating Levi Stadium Values and Standards.
Assist newly hired employees with assignments and locations within the stadium.
Report directly to the Human Resources Director regarding issues with staffing levels or changes requested among the employee personnel.
Provide excellent customer service by responding to guest inquiries and concerns in a thorough, prompt, and courteous manner.
Ponsetta Consulting Group/Town and Country Pharmacy
Project Manager/Clinical Support Coordinator
Supported the President/Chairman for ten years anticipating the needs of pharmacy management and consulting.
Arranged, coordinated, and participated in project planning, preparation, and tracking with MS Project.
Handled incoming requests, inquiries, and pharmacy consulting of clinical supporting services.
Utilized industry best practices techniques to ensure F.D.A. and OSHA compliance standards.
Sony Electronics
Technical Support Team Coordinator
Plan, coordinate, and integrate documentation design, migration, conversion, and revisions into Division Intranet.
Managed system integration division project status, reports, and prioritized/sequenced resource allocations.
Coordinated assimilation of technical reference documentation and assisted with the editing of final technical support teams reference CD.
Modified page formats and provided recommendations for uniformity to site structure with addition and revision of content.
Updated different technical data tables, Excel Spreadsheets, Visio, PDF and CAD engineering diagrams, digital content management, and support for the Winter Olympics Technical Support Teams.
EDUCATION AND ADDITIONAL INFORMATION
Foothill Community College
Pharmacy Technician
- Principals only. Recruiters, please don't contact this poster.