**Compensation:** $20–25/hour (depending on experience) - Opportunities for compensation increases based on performance and company growth.
**Schedule:** Wednesday–Sunday | 10:00 AM – 7:00 PM (1-hour unpaid lunch)
**Location:** South Bay (San Jose, Sunnyvale, Mountain View, Palo Alto, Los Altos, Saratoga, Los Gatos, Fremont, and surrounding areas)
### About Us
Balakrishnan Real Estate Group is a fast-growing residential property management company specializing in luxury short-term and long-term rentals throughout the Bay Area. We're looking for a dependable, proactive, and customer-focused **Property Operations Associate** to join our growing team.
This is a hands-on, field-based role where no two days are the same. You'll play a key role in keeping our homes operating at the highest standard while providing exceptional service to homeowners, tenants, guests, and vendors.
## What You'll Do
### Guest & Resident Support
* Respond to guest and tenant escalations in a professional and timely manner
* Visit properties when on-site assistance is needed
* Resolve issues quickly while delivering outstanding customer service
* Coordinate with the office team to ensure a seamless guest experience
### Property Operations
* Conduct routine property inspections
* Help maintain the overall condition and presentation of our homes
* Deliver linens, supplies, and inventory between properties
* Organize owner closets and storage areas
* Perform quality assurance inspections before guest arrivals
* Assist with setting up new rental listings and preparing homes for launch
* Assemble furniture and install household items when needed
### Maintenance Coordination
* Coordinate maintenance requests with vendors and contractors
* Meet vendors on-site and verify completed work
* Perform basic troubleshooting and minor repairs when appropriate
* Identify preventative maintenance opportunities before they become larger issues
* Document maintenance concerns with photos and detailed notes
### Homeowner Communication
* Communicate professionally with homeowners regarding maintenance, repairs, and property updates
* Provide recommendations to help protect and maintain their investment
* Ensure all work is completed to company quality standards
## What a Typical Day Looks Like
A typical day may include:
* Responding to a guest issue at one property
* Meeting a contractor to oversee a repair
* Delivering fresh linens and supplies to another home
* Completing a quality inspection before guest check-in
* Assisting with onboarding a new property
* Communicating updates to homeowners and the operations team
Every day is different, making this an exciting role for someone who enjoys variety and solving problems.
## Qualifications
* Previous experience in hospitality, property management, facilities, maintenance, construction, or a related field is preferred
* Excellent customer service and communication skills
* Strong organizational and problem-solving abilities
* Ability to work independently and manage multiple priorities
* Valid California driver's license with a clean driving record
* Comfortable driving throughout the South Bay during the workday
* Able to lift 50+ pounds
* Comfortable using a smartphone for navigation, photos, and communication
* Professional, dependable, and detail-oriented
## What We Provide
* Company truck during working hours
* Company tools and equipment
* Fuel and vehicle maintenance covered
* Consistent full-time schedule
* Training and opportunities for advancement as our company continues to grow
## Why Join Us?
This is an opportunity to join a rapidly growing company where you'll have a meaningful impact on daily operations. We're looking for someone who takes pride in their work, enjoys helping people, and wants to grow with a team that values professionalism, accountability, and exceptional service.
**To Apply:** Please send your resume along with a brief summary of your experience in property management, hospitality, maintenance, customer service, or a related field. We'd love to hear from you!
Principals only. Recruiters, please don't contact this job poster.