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favorite this post Service Desk Associate - $15.75 (santa clara) hide this posting unhide

2800 Kifer Road

(google map)

compensation: $15.75 per hour
employment type: full-time

*** Please apply online at http://jobs.hdsupply.com/ ***

Benefits include medical, dental, vision, 401k matching, an employee recognition program which allows you to win cash prizes, tuition reimbursement and many more!

About us: HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. We are committed to empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Summary

Responsible for providing customers with assistance with products and securing orders. This position does not have any supervisory responsibilities.

Major Tasks, Responsibilities and Key Accountabilities

•Responds to customer requests for orders and quotations, deliveries, special orders, and will-calls that are received in-person or via phone, e-mail, written, and faxed correspondence.
•Ensures the accuracy of all bids, invoicing, and special order quotes.
•Responds to requests for telephone sales/quotes.
•Processes all merchandise returns and tags defective merchandise for credit from the vendor.
•Calls customer leads in order to increase store sales. Follows up on all open quotes.
•Assist with helping customers in Tool Rental and through the register when needed.
•Performs other duties as assigned.

Nature and Scope

•Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
•Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

Work Environment

•Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
•Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Education and Experience

•HS Diploma or GED, strongly preferred. 0-2 years of experience in area of responsibility.

*** Please apply online at http://jobs.hdsupply.com/ ***
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6700631912

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