job title:Project and Customer Experience Representative
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Project and Customer Experience Representative
Job Summary
Flor Landscaping is a growing landscape construction company based in downtown San Jose. We design and build high-quality outdoor spaces including concrete, masonry, lighting, irrigation, and turf installations. As we continue to expand, we are looking for a Project and Customer Experience Representative to support our project managers behind the scenes and help maintain a smooth, organized, and customer-focused operation.
Role Overview
This role manages Buildertrend at a high level, coordinates material orders, keeps construction schedules updated, and maintains accurate project data. It supports the sales team by providing clear project status updates and start-date projections. The role also assists with client communication through RFIs, change orders, and final project care packages, contributing directly to a professional and consistent customer experience.
Key Responsibilities
• Manage Buildertrend daily including project setup, scheduling, documentation, and cost tracking
• Order materials and coordinate vendor needs in support of the project managers
• Keep construction schedules current to help the sales team forecast project start dates
• Maintain accurate job costing and input all project data correctly into the system
• Prepare and send RFIs or change orders to clients with guidance from the project manager
• Assist with permits, project documentation, and administrative tasks
• Send the final project care PDF package to clients at project completion
• Track project progress and keep internal teams aligned
• Support overall customer experience through organized communication and consistent follow-through
Qualifications
• Construction management degree or related field is a strong plus
• Experience with construction software, ideally Buildertrend
• Strong organization, follow-through, and communication skills
• Ability to manage multiple projects and deadlines
• Attention to detail and comfort in a fast-paced environment
• Bilingual English Spanish is a plus
Schedule and Compensation
• Full-time based in our downtown San Jose office
• Some remote work flexibility
• Pay based on experience and qualifications
• Growth opportunities as the company continues expanding
About Flor Landscaping
Flor Landscaping transforms outdoor spaces across the Bay Area with a focus on craftsmanship, professionalism, and a strong customer experience. Our team values safety, teamwork, humility, respect, and a drive for continuous growth. We are committed to delivering high-quality work and building long-term relationships with our clients.
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