favorite this post HEALTH CARE CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE (san jose north) hide this posting unhide

compensation: $26-$28 per hour DOE
employment type: full-time


CORESTAFF Services is seeking a Call Center Representative for a growing health care company in Newark, CA. The Representative handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Representative is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires. This will be a temporary to hire opportunity.

The schedule is Monday - Friday, 8:00am - 5:00pm.

Job Duties:
• Respond to a high-volume of incoming and outgoing telephone calls and faxed referrals
• Assist patients in registering, scheduling, changing, and canceling appointments across multiple departments/specialties
• Deliver expert knowledge regarding clinic-specific processes
• Accurately document and route calls to the proper department
• Identify urgent customer needs or operational issues, and escalate appropriately
• Maintain respect and composure when speaking with customers
• Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location
• Meet all regulatory and compliance standards
• Deliver high-level of customer service
• Follow documented protocols and guidelines
• Meet and exceed departmental quality assurance standards
• Adhere to work schedules including breaks and lunches
• Use functionality of the telephone system as required
• Obtain insurance authorization as necessary and communicate status to patients
• Coordinate outpatient appointments and conjunctive services
• Provide care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed
• Communicate with patients and referring providers regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary

Job Qualifications:
• High school diploma or GED equivalent
• Three (3) years of progressively responsible and directly related work experience in a healthcare setting
• Type 40 words per minute
• Excellent customer service skills
• Knowledge of basic medical terminology
• Demonstrated knowledge of proper English grammar in speaking and writing
• Effectively listen to resolve patient's/customers inquiries
• Maintain respect and composure in stressful situations
• Navigate complex software tools and accurately input data
• Effectively document caller notes into the medical record
• Ability to adjust communication to fit the needs and level of understanding of the receiver

CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6700394921


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