Proven sales and management expert with a talent for building winning sales cultures is seeking a
sales or customer success leadership role. Adept at driving revenue growth and cultivating customer
loyalty, I am looking to grow with a company that values integrity and customer-centric results and
outcomes.
LEADERSHIP & PEOPLE SKILLS:
Culture Building & Team Development
Strategic Thinking & Problem Solving
Adaptable & Patient Under Stress
Reporting and Data Visualization
Empathetic
Bilingual (Spanish)
Successfully established and grew the small business customer base in the greater Santa Cruz
region contributing to substantial regional portfolio expansion
Employed a consultative sales approach with small business clients, providing expert
guidance and closing deals that optimized their technology infrastructure
Proactively engaged new and existing clients introducing customized solution-based offers
that fostered long-term loyalty and increased recurring revenue streams
Negotiated contracts and service agreements ensuring successful implementation following
up on concerns resolving technical and account-level issues to the clients satisfaction
Provided leadership to the greater Santa Cruz market managing two locations in different
demographics and pivoting to support struggling stores
Built exceptional teams to exceed revenue goals investing in the personal development of
future sales leaders through team dynamics and accountability through personalized KPI
Championed a culture of excellence in sales and customer satisfaction by emphasizing
customer lifetime value and modeling integrity
Consistently recognized for achieving the highest NPS in the NorCal region
BUSINESS & NONPROFIT LEADERSHIP
February 2017 - Present
Contracted as a Business Development Director for an artisanal beverage company
Returned to college completing my undergraduate degree while optimizing operations and
managing the commercial cleaning division of a medium-sized cleaning company
Served as Facility Manager for a Santa Clara-based nonprofit managing a $1 Million operations
budget and building volunteer team for upkeep, renovations, and security
Founded a nonprofit to support mission-minded micro-influencers in achieving their humanitarian
efforts through social media and livestreaming
EDUCATION
Northwest University
Bachelor of Arts: Organizational Leadership 2019
Honors: Magna Cum Laude
References available upon reques
Principals only. Recruiters, please don't contact this poster.