loading
reading
writing
saving
searching
Xtracycle - Lead Bicycle Mechanic and Product Specialist (mill valley)
Xtracycle
237 Shoreline Hwy, Suite C near Tennesse Valley Road
compensation:
$25-$30 hour DOE
employment type:
full-time
job title:
Lead Bicycle Mechanic and Product Specialist
QR Code Link to This Post
As of 2023, we joined forces with Priority Bicycles. This new partnership has allowed us to grow and support our customer base even more. We now sell and service their line of low-maintenance, belt-driven bicycles out of our Mill Valley showroom location.
We are currently seeking a skilled and experienced lead bicycle mechanic to join our team. Along with the customary duties of a shop mechanic, you will also be looked upon to become an Xtracycle product specialist to assist our customer support team and product manager.
This is an in-person position that will require you to work out of the Mill Valley location and work at least 1 weekend day per week.
______________________________________________________________________________
Responsibilities:
Bicycle Assembly, Repair, and Technical Support
· Assemble bicycles with all required accessories.
· Inspect bikes for safety and functionality.
· Assist customers with bike fittings and provide recommendations for accessories.
· Diagnose and service Xtracycle and Priority bicycles that are brought into the showroom.
· Provide support via email and phone to partner shops building and servicing Xtracycle bikes.
· Identify customer and dealer needs outside the Bay Area to offer expert repair and upgrade advice for Xtracycle bikes.
· Keep track of service tickets and client support calls.
· Maintain proper inventory of service parts.
Product Testing and Design
· Conduct hands-on testing of new and existing products to evaluate performance.
· Identify and document defects and usability issues with new and existing products. Provide and document solutions to these issues.
· Stay up to date with industry trends and emerging technologies to assist in product development.
______________________________________________________________________________
Requirements:
· Proven experience as a bicycle mechanic or similar role.
· Detail-oriented, friendly, organized, and passionate about bikes.
· Strong customer service skills, comfortable communicating with clients of varying cycling experience.
· Proficiency in using e-bike tools (i.e., Shimano E-Tube) for bike repairs and maintenance.
· Familiarity with cargo bikes and their potential to positively impact everyday transportation.
· Computer literacy and the acumen to learn new systems and the ability to recommend better processes when you see fit.
______________________________________________________________________________
Systems at Xtracycle:
AirCall, AirTable, Calendly, Kustomer CRM, Shopify Web, Shopify POS, MS Outlook, MS Teams, MS Office Suite, and Windows OS.
To Apply:
To apply for this position, email recuiter@xtracycle.com. Please write "Xtracycle Mechanic " in the subject and include your resume and a short cover letter.
We will schedule interviews on a rolling basis with qualified candidates.
Compensation:
This is a full-time position requiring 40 hours of work per week at $25-$30/hour DOE.
- Principals only. Recruiters, please don't contact this job poster.