compensation: Depends on Experience employment type: full-time
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We are looking for a well-rounded and flexible individual to add to our support team. We are looking for someone with strong IT and problem-solving skills who enjoys helping others and the organization with a wide variety of IT support needs. This in an entry-level position and is an ideal role for someone with a strong interest and ability to learn new technologies and quickly apply them.
Supporting the day-to-day operations of our organization
New hire onboarding and off-boarding
Account provisioning and de-provisioning
Troubleshoot laptops and desktops; remotely and onsite
Troubleshooting iPads, iPhones, Android phones, and other mobile equipment
Develop skills and expertise with new technology, software, and hardware in a dynamic environment
Collaborate with Director of IT Support on longer term projects (i.e. upgrades, hardware changes), as well with other IT members on broad IT projects
Comprehend and apply technical information, and present it to others in a non-technical manner
Other duties as assigned
Qualifications and Requirements:
Personable, professional demeanor
Resourcefulness and problem-solving aptitude
Knowledge of current technologies in the IT world
Ability to work under pressure with interruptions and challenging deadlines
Demonstrated experience working in a team setting and solving problems collaboratively
Excellent communication with strong written, verbal, and interpersonal skills, combined with a genuine interest in helping others with their technology needs
Ability to work with all levels of the organization
Strong organizational and prioritizing skills with an ability to take ownership of assigned projects and perform necessary research and testing with minimal supervision
Rotating weekend on-call schedule with other IT Specialists
Physical requirements: Lifting, bending, and moving computer, monitors, printers, and other related equipment as needed
Demonstrate a strong aptitude for learning and operating technology systems.
Experience with Microsoft products like Exchange, Active Directory, Teams, Outlook, Excel, etc.…
Experience/knowledge of Office 365, CRM, Okta, and other SaaS/Cloud based applications
Professional certification (e.g. CompTIA, Microsoft, Azure)
Experience in a technical system support role.
Experience with Windows 10
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