To enhance and accelerate the transition of coffee from a commodity product to a specialty item.
POSITION:
Service Manager
JOB SUMMARY:
This position is responsible for maintaining the overall quality and output of Whisha’s Route Sales Representatives in a designated region. The Service Manager will be based out of a designated office but will be required to travel throughout the region supporting route coverage, training, quality assurance, and any other major customer initiatives. Whisha is a Service based organization, and the Service Manager role is a critical component in our pursuit of continuous service excellence for our customers and suppliers. The position is also responsible for commuting within the region on average of 20% of the time. Travel is required and can be requested upon short notice. This Service Manager need's experience driving a box truck
RESPONSIBILITIES
Provide route coverage as needed across all regions for things like staffing issues, vacation, customer launches, customer initiatives, position vacancies.
Depending on schedule for the day, open the facility and assist with vehicle loading and supervision in the mornings in the warehouse to provide a positive cultural component and RSR touchpoint
Carry out company quality assurance program by working closely with General Managers to monitor and report on the team’s performance.
Review QA results with employees and provide corrective action guidance and training as necessary.
Identify areas for improvement in service quality and work with stakeholders to implement changes.
Lead continuous improvement initiatives to enhance service, reduce out of stocks, and drive sales.
Monitor key performance indicators (KPIs) related to quality and drive initiatives to achieve targets.
REQUIRED SKILLS/ABILITIES
Excellent interpersonal and customer service skills.
Ability to work independently and solve problems proactively.
Ability to achieve results in a fast-paced environment.
Excellent organizational skills and attention to detail.
Retail and merchandising skills
Must be willing to conduct physical labor and lift up to 50 lbs.
Ability to travel up to 50% of the time within the region. Travel is on an as needed basis and can be requested on short notice.
Strong writing skills
REQUIRED PHYSICAL REQUIREMENTS
To successfully perform the essential functions of this role, candidates must be able to:
● Lift and carry up to 50 lbs repeatedly throughout the shift.
● Bend, squat, kneel, and reach low shelves while merchandising.
● Push and pull, and product loads.
● Stand, walk, and move continuously while servicing multiple stores per day.
These physical requirements are essential job functions and are necessary to safely perform daily route and merchandising duties.
REPORTING STRUCTURE
Reports to the General Manager
COMPENSATION and BENEFITS
$65,000 - $70,000 Annual Salary
401K
Medical, Dental, Vision
Paid Time Off
Holiday Schedule
Company Issued Credit Card
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday
Work Location: In person
Principals only. Recruiters, please don't contact this job poster.