I'm looking for a customer support lead or manager role. I have over ten years of experience including work at Google as a customer support lead. I've trained support agents, created/revised/documented processes, and handled escalations at the executive level. I've also worked with cross-functional teams to identify and resolve root cause for high priority issues.
I can work with customers and C-staff and everyone in between. I can also write documentation and handle escalations and coaching. I build and leverage relationships to get things done.
I'm able to commute to SF/Oakland if needed but ideally am looking for a remote role.
Principals only. Recruiters, please don't contact this poster.