Solar Service Coordinator (petaluma)

Simply Solar has over a decade of experience designing, building, and maintaining solar systems across California. We are expanding our service and maintenance division to deliver even more value to our customers and partners.

We’re looking for a motivated, detail-oriented Solar Service Coordinator to join our team. In this role, you’ll be the vital link between our customers, field technicians, and manufacturers. Successful candidates will manage the full lifecycle of service inquiries, troubleshooting, quoting, scheduling, and follow-up. This is a fantastic opportunity to help shape a fast-growing department and work directly with our executive team to build processes that deliver exceptional service and support.

What You’ll Do:

• Handle phone intake and outreach for new service and maintenance requests with a friendly, professional approach
• Provide accurate and clear quotes for a variety of service needs, including panel cleaning, system inspection, inverter replacement, system expansion, battery additions, general troubleshooting, and other maintenance-related services.
• Follow up proactively with manufacturers on replacements and warranty claims to ensure timely resolution
• Dispatch and schedule field service resources efficiently to maximize productivity and customer satisfaction
• Track ongoing service requests and maintain regular communication to ensure no detail falls through the cracks
• Manage the ordering of materials needed for service calls and coordinate logistics for smooth operations

What We’re Looking For:

• Solid understanding of residential solar installation
• Commercial solar experience is a plus
• Familiarity and understanding of the installation of modules, inverters, and batteries from common manufacturers: SolarEdge, Enphase, Silfab, Tesla, FranklinWH, AP Systems
• Experience or familiarity with solar service, operations, or O&M preferred, but a strong technical aptitude and willingness to learn are also welcome.
• Comfort using online scheduling and field service management tools (Salesforce Field Service or similar)
• Strong troubleshooting and problem-solving skills to help guide customers and field teams through technical challenges
• Experience with sales or quoting. You should feel confident explaining service options and pricing to customers
• Exceptional verbal and written communication skills with a genuine customer-first attitude

What We Offer:

• Competitive Wage 
• Opportunities for career growth and development
• Multiple Health Insurance options
• Dental/Vision insurance
• $10,000 Life Insurance Policy - 100% paid by us!
• Flexible PTO plan
• Paid holidays
• 401(k) plan

Why Join Simply Solar?

• Be part of a mission-driven company with a decade-plus legacy in California’s solar industry
• Work directly with the executive team in a rapidly growing division. Your ideas and contributions will make a real impact
• Opportunities for career growth and advancement into management roles as we expand
• A supportive, people-focused culture that values transparency, collaboration, and continuous improvement
• Remote / Hybrid options available for the right candidate.

If you’re excited about helping California homes and businesses stay powered with reliable, clean energy, while growing your career in a dynamic, customer-centric environment, we want to hear from you!

Apply today and join Simply Solar as we shape California’s energy future.

Please apply online with Simply Solar at: https://simplysolar.rippling-ats.com/job/947662/solar-service-coordinator?s=cl