Description
As a Front Desk Agent you will represent our brand to our guests throughout all stages of their stay. We believe in modern design, interesting elements, simple + clean lines, sustainability, equality, and the highest quality of service and amenities.
As a Front Desk Agent, you will perform many duties, including but not limited to:
*Answer telephone and emails to make hotel and spa reservations, take deposits and answer inquiries.
*Use proper telephone and email etiquette. Must be sales-minded. Present options, alternatives and use suggestive selling techniques to promote other services and offer assistance in making choices.
*Read reservation notes and accommodate VIPs and special requests before guest arrival.
*Perform room checks upon guest departures to check for left items, collect menu cards, add purchased items to guest’s accounts and send/print final guest statement.
*Perform quality assurance checks, prepare handwritten notes and setup rooms before arrivals.
*Take final payment and register guests upon check-in. Confirm that all information is correct in our system. Communicate property policies, give property tours and escort guests to their rooms.
*Plan, prepare and execute breakfast delivery.
*Maintain the cleanliness and neatness of the front desk area, lobby and kitchen.
*Replenish honor bar and pool amenities.
*Follow proper opening and closing procedures.
*Take thorough notes and communicate clearly with other staff members. Strive to set your coworkers up for a successful shift.
*Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, and special requests.
*Coordinate requests for maintenance and repair work.
*Read the InnKeeper notes and communications board daily. Is aware of daily activities, special events, weddings, groups and meetings taking place in the hotel.
*Report any complaints, unusual occurrences, or requests to the manager.
REQUIREMENTS
*Previous hotel-related/hospitality experience desired.
*Knowledge of Google Drive, Excel, Word preferred.
*Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
*Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
*Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
*Punctual, regular and reliable attendance.
*Interpersonal skills and the ability to work well with co-workers and the public.
*Must speak, read, write, and understand English to communicate with guests, co-workers and management.
BENEFITS
Sick and Vacation pay
Discounts at Boon Hotel + Spa, Boon Eat and Drink and Road Trip Kitchen
Hourly pay plus tips
TO APPLY:
Please reply to this posting with a copy of your resume.
Principals only. Recruiters, please don't contact this job poster.