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Customer Serice/Debt Collector / Collections (san rafael)

compensation: Depending on Experience
employment type: full-time

We are seeking a Collections Representative to join our team in our San Rafael, CA office.

Responsibilities include but are not limited to:

• Calling past due consumer and commercial accounts to obtain payment
• Negotiating payment arrangements
• Assist incoming callers with past due amounts
• Process credit card and ACH payments over telephone
• Conducting Skip tracing
• Conduct follow up calls
• Ensure adherence to the Fair Debt Collections Practices Act.
• Perform consistently to meet performance standards set by the department.
• Complete additional projects and tasks as assigned.

Job Requirements:

Preferably a Minimum of 1 year of collections experience and knowledge of Fair Debt Collection Practices Act.

Must have:
• General knowledge of collection management software, including skip tracing
• Ability to "think on your feet" in a fast paced, dynamic work environment.
• Strong ability to reason and solve problems in a proficient and timely manner.
• Be a self starter
• Have a sense of urgency and be detailed oriented
• Outstanding communication skills.
• Problem solving skills and excellent customer service skills are a must.
• Bilingual is preferred, but not mandatory.
• Goal/bonus oriented professional with strong work ethic.
• Positive attitude towards debtors.
• 3rd party commercial/business collections experience with a proven track record of success preferred.
• Must be able to communicate effectively over the phone, exercise good judgment and have excellent
negotiation skills.
• Professional mannerism and phone voice.
• Able to take a consultative approach when working with clients.
• Must have above average computer knowledge including 35 wpm typing skills

Compensation and Benefits

Excellent compensation and commissions
Compensation based on education and experience
Quality medical, dental and vision care coverage
Employee Referral Bonuses
Generous paid time off and paid holidays
Flexible work hours

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7018692114



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