IT BRM Manager – Commercial Excellence

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity   

The IT BRM, Commercial Excellence Manager serves as the strategic right hand to the IT Director, Business Relationship Management – Commercial Excellence. This role acts as a senior advisor, capability steward, and internal consulting partner, shaping how global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve across regions.  The IT BRM, Commercial Excellence Manager, will be the internal consulting engine that connects business ambition with feasible, scalable solutions for Commercial Excellence.

What You’ll Work On

• Strategic Partnering & Right‑Hand Leadership

• Act as the primary deputy to the Commercial Excellence BRM Director—owning executive briefings, decision prep, and follow‑through.
• Co‑create and articulate capability roadmaps (Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement).
• Translate business ambition into structured capability strategies, value cases, and sequencing plans.

• Capability & Process Leadership
• Lead future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
• Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
• Ensure global consistency while enabling regional adaptation (templates, governance, and councils).
• Solution Feasibility & Architecture Alignment

• Translate business processes into solution concepts, impact/effort sizing (non‑development), and integration maps.
• Partner with BTS and enterprise architects to ensure scalable, compliant, and well‑integrated solutions.
• Shape Discovery/Rapid/Phase‑0 deliverables and ensure requirements reflect operational reality.

• Portfolio & Program Governance

• Co‑lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.
• Run governance forums and QBR inputs; escalate risks early and manage dependencies across domains.
• Align with PMO and Finance on budget, value tracking, and runway.

• Operational & Process Excellence

• Document and optimize Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.
• Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.
• Drive repeatable deployment playbooks, data readiness, and adoption enablement.

• Innovation & Continuous Improvement

• Introduce innovation tied to CE (e.g., automation, analytics modernization, AI‑assisted workflows).
• Champion simplification, global reuse, and measurable value.

Primary Job Scope

This section merges legacy scope items with the future‑state model to preserve clarity while elevating expectations:

• Strategic Portfolio Alignment: Ensure that programs, projects, and applications within the portfolio align with organizational strategy through consistent and predictable delivery. Collaborate closely with commercial and corporate IT teams, leveraging deep business process knowledge, evolving technologies, and relevant regulations.
• Sales Performance Enablement: Provide the Sales Operations team with a comprehensive view of sales performance to quickly identify issues and opportunities. Drive standards and actions that enhance sales activities, and monitor/report on these metrics.
• Operational Excellence: Possess a strong grasp of key operational metrics and performance indicators. Apply real‑world experience to implement effective operational sales programs.
• Business Process & Requirements Analysis: Proactively analyze business processes and document requirements to gain a deep understanding of products and their needs.
• Technology‑Driven Innovation: Identify opportunities to apply technology for new business initiatives, process improvements, and cost efficiencies. Evaluate alternative solutions and recommend feasible options, often leveraging new or existing technologies.
• Global Synergy: Take a global perspective on tools, platforms, and processes to share learnings and drive synergy across diverse regions within ADC.
• Global Capability Stewardship: Own future‑state CE capability designs and standards; ensure global consistency with regional activation.
• Process Mapping & KPIs: Define global templates, KPIs, and adoption criteria; maintain living documentation and playbooks.
• Feasibility & Technical Alignment: Partner with BTS and architects on integration patterns, non‑functional requirements, and scalability.
• Regional Deployment Excellence: Support country/region rollouts with readiness, change, and adoption—leveraging capability councils.

Core Responsibilities

• Technology Strategy & Enablement: Provide strategic insights to business units on leveraging technology to enhance organizational capabilities; co‑create the CE roadmap anchored in measurable value.
• Application Management & Enhancement: Oversee and continuously improve CE platforms (Veeva CRM/Vault, Sales Enablement, analytics) to empower the field and commercial operations.
• Innovation & Change Leadership: Champion innovation and a culture of calculated risk‑taking; drive simplification and standardization.
• Solution Feasibility & Architecture Alignment: Recommend solutions aligned to strategy and enterprise architecture; translate requirements into feasible designs with integration awareness.
• Collaborative Portfolio Management: Partner with PMO/Finance and unit leadership to manage portfolio scope, capacity, risks, and value; run governance and decision logs.
• Cross‑Functional & Regional Collaboration: Orchestrate alignment with CX, eCommerce, Data/Analytics, and regional teams to avoid fragmentation and accelerate adoption.

Education and Experience You’ll Bring

Minimum Qualifications:

• Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
• 7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrated impact on a global scale.
• Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
• Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
• Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
• Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
• Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.

Preferred Qualifications

• Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
• Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
• Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., EMEA, APAC, LATAM).
• Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.

Travel: Global travel as needed for key workshops, deployments, and stakeholder engagement.

Misc: This is an onsite role at Abbott location in Alameda, CA. This is NOT a remote role/opportunity.

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• Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $114,000.00 – $228,000.00. In specific locations, the pay range may vary from the range posted.

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