Stephanie Ann Valenzuela
Oakland, CA | show contact info
| |
linkedin.com/in/stephanie-valenzuela
Professional Summary
Results-driven and entrepreneurial professional with experience in a vast majority of different
work fields throughout the entirety of past employment ventures, such as Sales
Representative, Secretarial, Data Entry, Food Service, Assistant Manager, Assembly Line, etc.
Proven track record in inventory sourcing, equipment management, and executing targeted
marketing strategies to drive engagement. Adept at identifying market opportunities,
managing logistics, and providing high-quality service in fast-paced environments.
Professional Experience
Founder / Operations Manager | Kursed Kustoms – Oakland, CA | 2025 – Present
● Launched and operate an independent custom apparel and blank printing brand,
overseeing all aspects of product design, wholesale apparel sourcing, and production
logistics.
● Manage equipment configurations and technical workflows for high-quality custom
printing and garment decoration.
● Developed and executed local and digital marketing strategies to build brand identity and
capture target audience segments.
Account Representative / Customer Support | Retail / Hospitality / Gig Sector – East Bay, CA |
2021 – 2024
● Managed day-to-day customer interactions, ensuring high satisfaction rates and driving
repeat business through strong interpersonal communication.
● Monitored local market trends and inventory valuations to advise on pricing strategies
and product availability.
● Handled high-volume schedules, logistics coordination, and administrative data entry
with strong attention to detail.
Office Manager & Payroll | Matrix Heating & Air Conditioning – Concord, CA | 2015 – 2019
● Oversaw daily administrative and secretarial operations for the office, maintaining
organized digital filing systems and coordinating team schedules.
● Managed time tracking, data entry, and accurate payroll processing for company
employees while ensuring compliance with standard regulations.
● Served as the primary point of contact for client inquiries, vendor communications, and
billing, delivering professional customer service.
Sales Representative | Sears (Somersville Mall) – Antioch, CA | 2013 – 2015
● Engaged with customers on the sales floor to determine their needs, recommend
specific products, and drive regional retail revenue.
● Maintained a strong knowledge of product features, active promotions, and warranty
options to maximize point-of-sale customer satisfaction. ● Processed transactions accurately, managed inventory displays, and collaborated with
the team to meet monthly sales targets.
Assembly Line Worker | NUMMI – Fremont, CA | 2005 – 2010
● Operated high-speed assembly equipment and tools in a fast-paced automotive
manufacturing environment, meeting strict production targets and quality standards.
● Collaborated with cross-functional production teams to maintain efficient workflow and
minimize assembly-line downtime.
● Followed rigorous workplace safety protocols, identifying and reporting equipment
malfunctions or quality control deviations.
Manager | In-Shape Sports Club – Antioch, CA | 2003 – 2007
● Oversaw daily club operations, including staff scheduling, facility maintenance, and
membership administration to ensure a high-quality guest experience.
● Led a customer-facing team, onboarding and training front-desk and floor staff to deliver
exceptional customer service and safety standard compliance.
● Handled client account inquiries, resolved escalations, and implemented operational
strategies that supported membership retention and community engagement.
Crew Member / Line Cook | McDonald's – Morgan Hill, CA | 1999 – 2002
● Prepared food orders efficiently in a high-volume kitchen environment, maintaining strict
quality, safety, and portion control standards.
● Collaborated with team members to manage assembly-line speed and accuracy during
peak service hours to minimize customer wait times.
● Maintained a clean, sanitized, and organized workspace in accordance with local health
department safety guidelines.
Education
Licensed Cosmetologist
Paris Beauty College – Concord, CA
● Successfully completed the full Cosmetology program, mastering technical training in
hair design, chemical services, skin care, and salon safety.
● Passed the California Board of Barbering and Cosmetology state examination to obtain
official licensure.
Undergraduate Coursework in Electrical Engineering & General Education | 2002 – 2004
San Jose State University – San Jose, CA
High School Graduate (With Honors) – Valedictorian
Riverbank High School – Riverbank, CA
Technical Skills
● Scheduling & Document Management: Appointment setting, digital and physical
record-keeping, database maintenance, calendar synchronization, and file organization.
● Office Equipment & Technology: Multi-line phone systems, commercial
scanners/copiers, point-of-sale (POS) terminals, and inventory tracking hardware.
● Project & Task Management: Timeline optimization, schedule coordination,
cross-functional collaboration, resource allocation, and operational workflow tracking. ● Financial & Billing Software: Accounts receivable/payable tracking, invoicing workflows,
expense data entry, and payroll processing systems.
● Customer Relationship Management (CRM): Account retention, client engagement,
conflict resolution, staff onboarding & training, consultative sales, and tailored guest
services.
● Software & Productivity: Google Workspace (Docs, Sheets, Drive), Microsoft Office
(Word, Excel), electronic data management, and digital collaboration tools.
● Apparel Production: Wholesale sourcing, blank garment evaluation, production
machinery setup.
● Market Analysis: Vehicle valuation tools, regional lead sourcing databases.