I am currently seeking a new opportunity and would appreciate your support. I bring several years of experience in customer service, customer success, healthcare operations, patient support, provider support, benefits administration, and client relations.
Throughout my career, I have worked with organizations including healthcare providers, health plans, laboratories, and customer-focused companies, helping customers and clients resolve complex issues while delivering exceptional service experiences.
Areas of expertise include:
✔ Customer Service & Customer Success
✔ Patient & Provider Support
✔ Member Services & Benefits Administration
✔ Claims & Eligibility Support
✔ Account Management & Client Relations
✔ Escalation Resolution
✔ Healthcare Operations
✔ Salesforce, Intercom, CRM Systems
✔ Bilingual English & Spanish
I am open to remote, hybrid, or onsite opportunities throughout the Bay Area and beyond.
If your company is hiring or if you know of any opportunities that may be a good fit, I would greatly appreciate a referral or connection.