compensation: 20.00-22.00/hour DOE employment type: part-time non-profit organization
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Life Skills Training and Educational Programs, Inc., LifeSTEPS, a 501(c)(3) nonprofit charitable organization, is currently recruiting for an Intensive Case Manager. This position will provide services to homeless and formerly homeless individuals in the city of Livermore, CA. It is the LifeSTEPS Mission to provide effective educational and supportive services to maximize the strengths of individuals and build resilient communities.
Job Title: Intensive Case Manager
Report to: Regional Director of Support Service Programs
FLSA classification: Non-Exempt
Hours: 20 hours/week. Additional hours may be available on an as-needed basis.
Pay Rate: $20.00-$22.00/hour DOE
Special Skills: Experience working with homeless and formerly homeless populations and Mental Health Services.
The Intensive Case Manager (ICM) will provide intensive case management services for special needs populations such as chronically homeless, Veterans, and/or individuals with physical and/or behavioral health challenges.
Essential Job Functions include the following. Other duties as appropriate may be assigned.
• Assess participants to identify needs and in accessing services to address their immediate basic needs.
• Maintain regular and ongoing client contact and meeting as determined by client acuity level.
• Meet tenants at minimum weekly to provide strengths-based case management and service coordination services designed to assist tenants in obtaining and maintain stable housing.
• Ensure clients are linked to and accessing health, mental health and substance use disorder services as needed.
• Provides in home and mobile case management services in the areas of, but not limited to:
o maintaining medication and treatment regimens.
o maintaining income and/or establishing public benefits.
o locating and securing employment, volunteer and/or educational opportunities.
o gaining, restoring, improving or maintaining daily independent living, social, leisure and personal hygiene skills.
o budgeting and money management.
o monitoring any legal issues and overcoming any financial situation that might prevent them from accessing and maintaining permanent housing and supportive services.
• Provide clients with understanding and access to 24-hour/7 days a week on-call crisis intervention services.
• Educate clients on the appropriate use of crisis intervention services instead of using 911 emergency calls for assistance.
• Educate clients on tenant rights and responsibilities, including compliance with lease policies, paying rent on time and how to budget finances.
• Attend scheduled medical or mental health appointments with clients to assist with successful attendance and completion of such appointments.
• Work closely with client, property management staff and other partners to help clients resolve issues that may threaten housing stability.
• Maintain appropriate client case files to include documentation of all client contacts and contacts to service providers made on behalf of the client, clearly document all eviction prevention interventions provided to client and prepare reports as directed.
• Conduct client outreach as required to complete initial client contact, including outreach to local agencies or service providers.
• Create client service plan and assist client in identifying goals and assisting client in completing those goals.
• Review client service plan and assist client in identifying progress towards goals, assessing if goals are still relevant, and assisting client in completing those goals.
• Research, review and access local community resources and assist clients in referral follow up.
Knowledge, Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: The minimum qualifications and training for this position are:
• Bachelor’s degree in social work, psychology or related field
• Two (2) years of experience in a similar environment providing homeless services, intensive case management, health services, mental health, substance use disorders, undocumented and/or permanent supportive housing.
• An equivalent combination of education and experience may substitute for the degree.
• Case Management: Demonstrated case management experience, preferably in the field of special needs populations; experience working in partnership with various local organizations to connect clients to services and assistance; successful results in outreaching and recruiting future program participants; experience with monitoring program goals and individual client goals, in addition to successful completion of goals; and proven track record of client services
• Communication Skills
o Language: Knowledge of the structure and content of the English language.
o Communicating with Supervisors, Peers, or Subordinates: Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
o Communicating with Persons outside Organization: Communicate with third parties with professionalism, represent and promote the LifeSTEPS values to program participants and partnerships, the public, governmental and other external agencies. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Management Skills
o Time Management: Develop specific goals and ability to organize and accomplish work.
o Team building: Encourage and build mutual trust, respect, and cooperation among team members.
o Maintain strong boundaries.
• Reasoning Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and assist with procedure manuals. Ability to effectively present information and respond to questions from groups of managers, program participants, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions and proportions.
Other Skills and Abilities
• Attention to Detail: Detail oriented and thorough in completing work tasks.
• Complex Problem Solving Skills: Identifying complex problems and review related information to develop and evaluate options and implement solutions.
• Competent to think strategically and understand big picture.
• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a fast-paced environment.
• Computer Skills: Ability to operate a personal computer with email, internet and word processing software.
• Partners and Participants Relationship: Able to respond promptly to participant and partnership requests for service and assistance.
• Dependability: Ability to be reliable, responsible and dependable in order to fulfill obligations. Position requires regular attendance and timeliness.
• May need to work some evenings and weekends in order to attend events or address situations of crisis.
• Regional travel and occasional overnight travel may be necessary.
Certificates, Licenses, Registrations
• Valid California Driving License and reliable, insured transportation.
Physical Job Description
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; walk on uneven terrain; bend; sit; use hands to handle objects, tools, or controls; lift; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to stand for extended periods of time and move about the facilities within the communities served by LifeSTEPS- both indoors and outdoors. Vision and hearing must be sufficient to perform job functions safely including visual acuity to perform activities such as data entry, preparing reports, viewing a computer terminal, extensive reading, and visual inspection of one’s own work product at varying distances. The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment: While performing the essential functions of this job, the employee regularly works in an office setting. The noise level in the work environment is usually moderate. The employee occasionally works in outdoor weather conditions, at resident properties, and special events.
To apply, please email resume and cover letter in PDF format via Craigslist.
Please reference open position: # 2019-050
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