We are seeking an experienced Patient Care Coordinator/ Medical Assistant/Phlebotomist to join our team in San Ramon. We are a small boutique style medical practice and require outstanding client services. The ideal team member would be able to cross train to assist in both the front office and the back office as necessary, although we would match your preference as much as possible.
As the Patient Care Coordinator / or Client Services Manager, you will be the first point of contact for our clients who expect and demand outstanding customer service and tactful, courteous and timely communication skills critical for customer satisfaction and loyalty. A successful candidate shall have excellent time management skills, as well as the ability to manage office flow, address a multiple of client concerns and priorities while maintaining a reassuring and calm demeanor.
Greet and assist patients by phone or in person
Explain the multitude of services/ procedures we offer
Schedule new patient appointments
Explain various procedures available
Obtain client demographics
Accurate Data Entry
Call to follow up on client progress
Call to schedule follow up appointments
Coordinate and schedule lab testing
Medical Assistant experience highly desirable
Phlebotomy experience highly desirable
LVN or RN experience a plus
Ensure all results are received in a timely manner
Ensure all clients follow up in a timely manner
Answer phone calls
Triage patients phone calls
Skills and Qualities:
Experienced in a healthcare
Excellent customer service
Warm and caring demeanor
Work well with the public
Enjoys patient education
Able to engender trust
Excellent interpersonal skills
Ability to problem solve
Effective in client service resolution
Detail oriented and organized
Proficient in Word and Excel
Practice Fusion and Asana a plus
Sales experience highly desirable
Marketing experience highly desirable
Management experience highly desirable
Experience in dermatology, plastic surgery, aesthetics, med spa, fee-for-service environment highly desirable
We are a small , boutique style, innovative and state-of-the-art medical practice seeking an extraordinary team member to provide outstanding services to our patients. We demand top notch client services to ensure absolute patient satisfaction. We are a caring office committed to providing exceptional healthcare with a holistic philosophy, and every team member must share similar values.
Please submit your resume and a list of reference along with your cover letter.
Absolutely No Recruiters Please.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers