Who Are We Looking For?

• Full Time 40 hours (Assistant Manager)

  Job Type: Full-time 40 hours/week (Promotions available if company qualifications are met)

  
  

  We’re seeking an enthusiastic individual who’s eager to grow within the company and become an Assistant Manager

  
  

  Starting Salary: $4200-4800$ per month

  
  

  Benefits:

  • Flexible schedule (2 days off per week)
  • Employee Discounts 
  • Complimentary Food and Snacks during breaks
  • Vacation Leave/ Paid Sick Leave
  • Health insurance

  
  

  Shift :

  • 8 hours/day
  • 5 days a week (40 hours per week)
  • Opening shift (8:30am - 7 pm)
  • Closing shift (12:30 pm - 10 pm)
  • Weekend shift and weekday off (2 weekdays per week)
  • Holiday schedule 

  
  

  Experience Requirements:

  • Guest services experience (1 year preferred)
  • Barista experience (1 year preferred)
  • Manager experience (1 year preferred)

  
  

  Work Location: In-person (2383 Telegraph Ave Berkeley CA 94704)

  
  

  Day to Day Responsibilities:

  • Collaborate effectively with the shop manager to assist with inventory counting, payroll, and scheduling.
  • Adhere to the client’s culture and guidelines, as well as the Health Department’s regulations, TP Tea standards, and expectations for tea quality, freshness, and presentation.
  • Greet customers warmly upon their arrival and provide them with drink menus and answer any questions they may have about the ingredients.
  • Take orders meticulously, paying close attention to details such as coffee blend preferences, dairy and sugar ratios, and other customer requests.
  • Prepare beverages according to recipes and serve them 
  • Accept and process payments, 
  • Maintain a clean and organized bar area, ensuring that the working space is sanitized.
  • Regularly check the functionality of brewing equipment and report any maintenance needs promptly.
  • Comply with all health and safety regulations to ensure a safe working environment for both customers and employees.
  • Communicate customer feedback to managers and suggest new menu items.

  
  

  
  

  MAJOR DUTIES/FUNCTIONS/TASKS:

  
  

  Specific duties and responsibilities 

  • Training new employees and guiding existing workers 
  • Determining budget and resource allocation 
  • Resolving issues that arise during shifts
  • Enforcing company policies and procedures and communicating procedural changes to employees
  • Leading team initiatives, such as ones for sustainability or professional development
  • Scheduling hourly employees
  • Monitoring key performance indicators (KPIs) and relaying these metrics to upper management

  
  

  • Meet all timelines for payroll, service, accounts receivables, human resources, corporate office, and other client and management-given deadlines.
  • Teach and adhere to TP Tea’s philosophy, culture, and commitment to quality tea beverages and exemplary service.
  • Take ownership of the tea and maintain its quality.
  • Have a passion for tea.

  
  

  Customer Service and Client Relations:

  • Represent the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions.
  • Respond to all comments and complaints within 24 hours and follow up with a written response to the General Manager.
  • Interact with customers and resolve complaints in a friendly and service-oriented manner.
  • Communicate honestly, accurately, and in a timely manner with clients.

  
  

  Special Events:

  • Assist the Shop Management team with special events as needed, providing staff, culinary, and management presence.

  
  

  Skills:

  ● Beginner welcome: It’s okay if you don’t have prior experience.

  ● Willingness to be a good team player.

  ● Positive, friendly, and can-do attitude.

  
  

  All employees are expected to adhere to the following:

  ● Perform quality work within deadlines, whether with or without direct supervision.

  ● Interact professionally with other employees, customers, and suppliers.

  ● Contribute effectively as a team member on all assignments.

  ● Work independently while understanding the importance of communicating and coordinating work efforts with others.