We are looking for a qualified Customer Service Administrator and Sales Assistant to join our growing company. The person in this position reports directly to the Sales Manager and must be a team player, accustomed to working on timelines and managing a diverse set of tasks. Since we are a small company, the day to day routine varies, strong organizational skills are essential. The ideal candidate must be able to communicate professionally with retail partners, participate in sales events, and provide top-tier service to our customers.
Process customer orders, order entry, and invoicing (requires Quickbooks, web portals)
Handle retail customer and wholesale account credit card processing and returns as needed (requires Quickbooks, web portals)
Interface with the shipping department to ensure prompt, accurate delivery of all orders
Manage and maintain sales accounts as assigned by sales manager
Manage customer relationships, including customer requests and inquiries via phone, email, and social media.
Ability to set and meet short term and long term sales goals
Assist in product launches for wholesale distribution, including sales outreach and creating newsletters in Mailchimp
Attend trade shows and scheduled store visits as needed
Minimum Associate's Degree, or similar experience
Minimum 2-years sales experience
Customer service and administrative experience
Excellent verbal and written communication skills
Exceptional customer service skills, including phone, email, and social media etiquette
Strong attention to detail
Self-motivated and able to work independently
Ability to manage changing priorities
Computer skills (MS Office, Google Suite)
Familiarity with Quickbooks and a quick learner
Must be able to lift and carry up to 50lbs and walk throughout office and warehouse facility, including stairs
Familiarity with the wholesale/retail trade shows
Basic design skills (Adobe InDesign and Photoshop)
Experience with Mailchimp, WordPress, Instagram, Facebook
Experience with office admin responsibilities
Basic IT/communication knowledge/understanding
Compensation: competitive + health benefits
Employment type: full-time
Medical and Dental health coverage
8 paid holidays + accrued PTO
4 day work week in West Oakland, CA
A casual and fun work environment
:::Resume + cover letter required:::
MORE ABOUT JUNIPER RIDGE
We are a wilderness fragrance manufacturing company based in an eco-industrial park in West Oakland, where we steam distill our essential oils on site. We formulate our products from wild-harvested and sustainably sourced native plants and use our own essential oils to create a range of aromatic products, including colognes, soaps, essential oils, and incense. Visit www.juniperridge.com for more information.
We look forward to hearing from you!
***Juniper Ridge is an equal opportunity employer, we do not discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers