Objective:
To provide customer service and information for homeowners, tenants, vendors and visitors of the Homeowners Association.
General Information:
The Administrative Assistant handles tasks outlined herein to assist the management team with daily condominium management with a focus on front line customer service. Administrative Assistants are to establish and maintain a professional, service-oriented relationship with the management team, residents, vendors and service providers. This position involves daily interaction with homeowners, tenants, vendors and board members and requires an individual that is well-spoken, customer service oriented, and one that can multi-task at a quick pace.
Job Responsibilities:
• Greets office guests with a smile
• Receives and responds to incoming phone calls and emails from homeowners and vendors
• Organizes and prepares incoming and outgoing correspondence
• Prepares and tracks time sensitive forms for homeowners and vendors
• Updates database and software systems; contact information, status notes, etc.
• Responsible for owner and tenant registrations
• Schedule amenity/facility use, moves, water shut offs, etc.
• Issues work orders to onsite maintenance and outside vendors
• Other duties as assigned
Knowledge and Skills:
• Customer Service experience
• Ability to communicate effectively, both verbally and in writing
• Computer Proficiency; knowledge of Microsoft Office Products (Word, Excel, Outlook, etc.)
• Experience in conflict resolution
• Self-motivated, proactive, detailed oriented and a team player
• Good time management
• Demonstrated ability to maintain confidentiality of records and to use discretion in the performance of daily activities
• Knowledge of Homeowners Associations or Apartments a plus
• Ability to speak languages in addition to English favored
Work Location:
• Homeowners Association onsite office in Walnut Creek
• M-F 9:00AM - 5:30PM (Lunch 12:00-1:00 plus breaks)
• Some overtime may be required
This Job is Ideal for Someone Who Is:
• Service oriented – enjoys interacting with people and solving problems
• Adaptable/flexible – enjoys doing work that varies on a daily basis
• Committed to learning new things
• Likes to leave it better than they found it
Job Type: Part to full time
• Part to Full Time
• Salary: $22-$26 per hour - depending on experience
Principals only. Recruiters, please don't contact this job poster.