craigslist | technical support jobs in SF bay area

Field Sevice Technician

2009-11-15T22:47:42-08:00

Orange County based P.O.S Company is looking for a field service technician for the San Francisco,Sacramento, and Oakland area. Qualified candidates must have a valid California license and good driving record. Candidates must be willing to work over time and week ends. Candidates must be able to work unsupervised and work well under pressure. Company is willing to train the right individuals. This is a full time job.
Duties are as follows
1 Installing POS computer systems for the restaurant industry.
2 Troubleshooting and repair of POS equipment on site.
3 Troubleshooting and repair of software problems on site.
4 Travel when needed.

P/T DATABASE MANAGEMENT FOR 30-DAYS OR PERMANENT FOR THE RIGHT PERSON (noe valley)

2009-11-14T18:11:25-08:00

Are you unemployed and want to work in December to make some extra money for the holidays and/or until you find a full-time position?

Growing home-based corporate training business seeks an extremely detail-oriented computer database manager to update and eventually maintain an existing database of over 5,000+ listings---and growing--- in the next 30 days. Our goal is to begin 2010 with a properly updated database, with the potential of doubling its size by end of January 2010, on and on.

LOCATION AND QUALIFICATIONS
--- Must be a San Francisco Bay Area resident. Call us old-fashioned. We enjoy building an in-person relationship with anyone we hire. The applicant must be able to travel to the Noe Valley district in San Francisco for an initial interview and training. Thereafter, telecommuting may be possible, as desired. There is easy access to the J Church MUNI line and BART, with free parking also available.

--- Minimum two years experience (nothing older than 2005) working with a company as their chief database management person, using a recognized database management system/software, such as A.C.T., Access, or other CRM program.

--- Must have good telephone and written skills to contact listings by telephone or email to confirm complete information.

--- Ability to work the entire month of December through the holiday season� with official holidays off, of course.

--- Enjoys data entry work for 20 hours per work for an entire month.

--- Available to work immediately, but no later than 1 December for the right person.

--- Must be a person who is able to speak English properly, in whole complete sentences, versus having a habit of speaking in slang or what has been termed �lazy English.�

HOW TO APPLY:
--- Unless we receive no replies in a week, submissions must be received no later than NOON, SATURDAY, 21 NOVEMBER. An email will be returned, alerting you whether you are being invited for an interview or not, by Monday, 23 November.

--- Submit a cover email message/letter with your attached resume, describing your experience and results working in database management.

--- Be sure to include your full name, email, and telephone number for us to contact you for an interview.

OTHER DETIALS
--- There are no set days and times you must work. As long as work is performed for 20 hours per week, between the hours of 8am to 7pm, Sundays included, we�ll be happy.

--- After initial in-house training period, there is the possibility of telecommuting 3 out of the 5-day workweek. Must be able to come in at least once or twice a week for new instructions.

--- Preference will be given to the person with knowledge and experience working with the Infusionsoft CRM program, although not a requirement.

--- We promise this work experience will be nothing short of GREAT! for the right person who qualifies. We need your help and want to compensate you properly for the great work you will be doing.

Software Educator/Trainer (san jose south)

2009-11-14T13:28:58-08:00

Bradford Technologies is a software company specializing in real estate appraisal software. We have been in business for over 23 years. We have just released a new software product that has generated more interest than we anticipated. This product requires considerable amount of education and training on the part of the end-user and we are seeking to hire people who can assist them in this education and training process. If you know statistics, like to work with computers and love to teach and help people, we want to talk to you. The openings are immediate and must be local. We are located in South San Jose.

Duties and responsibilities:
- Demonstrate expert level knowledge of new software within 2 weeks of employment.
- Be able to apply that knowledge effectively towards training and advising end-user.
- Be able to train end-users one-on-one using internet conferencing software.
- Proactively ensure that the customer is ready and properly trained before they use the software.
- Update online education material, user manuals, training guide and procedural documents to make the process more efficient.

Required Skills:
- Training, Tutorial and Technical support experience
- Excellent analytical skills in troubleshooting problems is a MUST
- Excellent oral and written communication skills is a MUST
- Capacity to gain expert working knowledge of all aspects of software
- Strong working knowledge of Computers
- Ability to communicate with end user of varying degrees of technical expertise
- Strong attention to details, excellent organizational and time management skill, outstanding resourcefulness and professional work ethics
- Ability to work independently, multi-task and excel under pressure in a small group environment
- A professional, patience and friendly attitude with strong desire to help resolve issues
- Knowledge of programming language a plus
- Knowledge of Statistics and Regression Analysis a BIG plus

Bradford Technologies offers a casual, small group working environment. Our focus and passion is on providing state-of-the-art software solutions backed up by superb customer service. We offer a competitive salary with health benefits.

For immediate consideration, please e-mail your response including a cover letter with salary expectations and resume to jeff@bradfordsoftware.com. Applications without stated salary expectations will not be considered. No phone calls please.

Certification & Compliance Engineering Manager (redwood city)

2009-11-13T15:11:55-08:00

You will manage the relationship between Tyco Thermal Controls and external government and private approvals agencies around the world. Your objective will be to ensure all our products comply with all relevant regulations, codes, and product standards and to maintain relevant supporting documentation. Your job will include research and analysis of product requirements based on government, Tyco Thermal Controls�, and customer requirements. Your engineers, working directly with project teams, will help develop products that comply with internal and external requirements. You will ensure that your department, consisting of six engineers located in several countries, meets TTC objectives and financial targets.

If successful, you may eventually be asked to represent Tyco Thermal Controls on National and International Standards technical committees and to make recommendations for improvements to national safety codes such as the National Electrical Code and Canadian Electrical Code.

Education:
� BS degree in Engineering, Science or Quality Assurance or 10 years equivalent experience in relevant industry.

Experience:
� 10 years in Manufacturing Engineering, Product Development, Compliance or Quality Assurance, including both hands-on and supervisory experience
� Previous experience working with external certification and testing agencies, e.g., UL, CSA, FM
� Familiar with requirements of ISO 9001, ATEX and/or IECEx Scheme is desirable
� Internal quality system auditing experience would be a plus

Skills:
� Must be a good communicator/negotiator (both internally and in groups comprised of customers, agencies and competitors)
� Must be able to balance the needs of the business with those of our customers and agency requirements
� Must be willing to make and defend the right decision, even if unpopular
� Must be willing to travel nationally and internationally several times a year
� Must be detail oriented while keeping the big picture in mind
� Able to read and interpret product standards and regulations
� Must exhibit and promote ethical behavior

Technical Customer Support for Telecommunications Company

2009-11-13T14:58:17-08:00

Technical Customer Support position available in a department responsible for supporting customer with tier1 and tier2 national service providers. The successful candidate will act as a liaison between Company, its clients, equipment vendors, and carriers in addressing client inquiries, resolving service and trouble tickets. The qualified candidate will provide front-line call support for Customer Support, address client inquiries and coordinate solutions, maintain accurate notes on all client-interaction, handle tickets from inception to completion. Must be available for after-hours coverage late night and weekends on a rotating scheduled basis.

Knowledge, Skills and Abilities:
- Must be knowledgeable of voice (PRI, IVAD, Pots, Toll Free, Long Distance) and data (T1, DSL, P2P, MPLS) services.
- Strong analytical and investigative abilities.
- Must conceptually analyze the complaint and coordinate timely corrective action with the appropriate service provider.
- Must be able to constantly multi-task. A technician in this position is always working multiple trouble tickets for multiple customers at the same time.
- Must be very organized and capable of documenting actions taken, next steps, carrier and customer communication into trouble tickets in real time.
- Must be able to follow established process and ticket guidelines, to ensure service meets the established service level commitments.
- Strong written and verbal communication skills required
- Positive, Proactive and professional demeanor
- BA/BS Preferred

COVER LETTER MUST BE INCLUDED

The successful applicant will enjoy advanced applications and a high-energy work environment. Company offers a competitive compensation package and actively encourages professional development.

CCTV/Access Control Technician (santa clara)

2009-11-13T14:50:08-08:00

We are looking for a CCTV/Access Control Technician for a security integrator in Santa Clara with 2 years of experience in CCTV, Access Control and Intrusion Systems. We offer medical and dental benefits as well as 401K plan and company vehicle.

Alarm Installer Technician (santa clara)

2009-11-13T14:44:50-08:00

We have an immediate opening for an Alarm Installer for a security integrator in Santa Clara. Experience installing CCTV, Access Control Systems and Intrusion Systems. We offer medical and dental benefits, 401K plan and company vehicle.

IT Software Technician (santa clara)

2009-11-13T14:38:33-08:00

We are looking for IT Software for a security integrator in Santa Clara with 2 years of network experience. Knowledgeable in Windows OS system, Linux a plus as well as experience in Access Control and CCTV Systems. We offer competitive salary, medical and dental benefits and 401K plan.

Customer Success Manager (palo alto)

2009-11-13T13:51:21-08:00

Title: Customer Success Manager

Location: New York City or Silicon Valley

Company: Socialtext

Are you interested in helping large organizations realize business benefits through collaborative technologies? Do you have an ear for organizational culture and a commitment to delivering outstanding client service? Do you actively use collaborative Web 2.0 tools like Twitter, Facebook, and Wikipedia?

Socialtext is the first Enterprise 2.0 company and a leading provider of enterprise social networking, microblogging, wikis, blogs, and collaborative spreadsheeting. We are a venture-backed startup with deep roots in Silicon Valley. The company was founded on the simple premise that adapting Web 2.0 collaborative technologies to the corporate environment can improve productivity. Our mission is to free the flow of work by building tools that conform to the way people naturally work together.

We are hiring a full-time Customer Success Manager (CSM) in our New York City or Palo Alto office. It will be your responsibility to lead our client implementations and ensure long-term adoption, organizational change, and business value. As a key member of the Customer Success Team, you are the lynchpin of our clients' success in transforming how their companies collaborate.

RESPONSIBILITIES

Client Delivery

* Organize and manage client implementations projects

* Manage client relationships, including senior-level relationships within Fortune 100 companies

* Train, evangelize, and inspire client organizations to integrate collaborative tools into their daily flow of work

* Partner with Sales to prospect for upsells within existing accounts

* Partner with Technical Support and Engineering to identify, diagnose, and address technology implementation issues

QUALIFICATIONS

* Must have at least 3-5 years organizational consulting or other similar customer-facing experience; training and change management experience strongly desirable

* Ability to think strategically about organizational change

* Outstanding written and verbal communication skills; comfort speaking to large groups and senior audiences

* Solid project management skills, including ability to juggle multiple projects and clients simultaneously

* Strong experience with wikis, blogs, social networking, and microblogging; well-versed in Web 2.0 tools, concepts, and processes

* Passion for innovation; Intellectual curiosity; comfort with ambiguity, and desire to learn quickly in a dynamic environment

* Strong ethical character and team-based approach

Compensation: Competitive

Start date: Immediate

Reports to: VP Professional Services and Customer Success

If interested, please send your resume and cover letter to socialtext-jobs@socialtext.net. In the subject line, please put your full name. In the body of the e-mail put in brackets [Customer Success Manager]. You may attach or paste your resume and cover letter.

Supervisor - Technical Support (san carlos)

2009-11-13T11:30:07-08:00

Technical Support Supervisor
Contactual

Contactual is a global provider of on-demand contact center solutions. Delivered 100% as Software as a Service (SaaS), the Contactual OnDemand Contact Center provides robust call center functionality with an innovative User Interface.

Our solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful tool for improving customer interactions and call center efficiency.

Summary:

Contactual is seeking a Technical Support Supervisor for our San Carlos, CA headquarters. This talented and multi-faceted individual will supervise the support team and provide hands-on technical expertise in troubleshooting issues with PCs, PSTN, VoIP, the Contactual application and networks. Success in this role will be demonstrated by displaying a blend of technical knowledge, well developed customer relations skills and team leadership and supervision.

Responsibilities:

� Deliver excellent internal and external customer satisfaction by demonstrating exemplary leadership
� Supervise the daily operations of team members
� Report on support level and customer satisfaction metrics; Identify opportunities to improve metrics and team efficiency
� Conduct quality checks with team members to ensure that a high level of service is being delivered
� Act as a point person for customer escalations
� Serve as a mentor, knowledge resource, and escalation point for employees; Build credibility and trust within the support group
� Field customer support requests, perform problem determination, and escalations to operations
� Track open customer issues, communicate status to customers
� Assist product management in developing and prioritizing enhancement list for bugs/functionality by communicating repetitive customer issues and relaying customer experiences
� Develop tools to assist technical support employees in providing excellence customer service

Qualifications:

� Minimum of 5 years experience in a technical support role
� Supervisory experience of a technical support team a plus or highly technical person looking to take next career step into supervision.
� Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives to team members
� Methodical analytical skills � applying the scientific method to troubleshooting
� Solid technical understanding of PC operating systems, networks and applications
� Ability to manage multiple priorities
� Highly developed customer relations skills
� Demonstrated analytical, interpretive, and organizational abilities
� Experience working effectively with all layers of management
� Strong time management skills
� Ability to develop and execute plans related to resource management and workload
� Ability to successfully communicate and coordinate with departments across the organization
� Experience in telephony is a plus
� Experience with CRMs is a plus

To apply, please send a resume and cover letter to job-20091112tss@contactual.com

Director of Client Services (sunnyvale)

2009-11-13T10:17:38-08:00

Director of Client Services

Intermedia, the world leader in hosted Exchange for SMBs, is looking for a success oriented, highly motivated leader to direct its Technical Support organization. This is not a �turn around� role. You will be inheriting the reigns of a quality organization that leads the industry in performance. Your challenge will be to raise the performance level another notch, while you scale and develop your organization in-line with Intermedia�s strategic corporate vision. As a leader, you must be as capable as your people, lead by example and believe that your success lies in the strength of your team.

This is a critical position that reports to the Intermedia COO and is a member of the Intermedia Operation�s Leadership Team. Intermedia�s continued growth will make sales engineering and new account on-boarding critical areas of responsibility for the Director of Clients Services. The individual that is best suited for this role is client focused, has excellent technical skills and can demonstrate a strong business sense for making the appropriate decision in any situation.

You should have excellent communication skills and the ability to gain consensus amongst your peers and team members. You should have an analytical mind for processes and business systems to drive efficiencies and guarantee quality within your organization. You should have experience working in a managed service provider, preferably SaaS, industry. You should have prior experience at the management level in at least one of the following areas of core responsibility.

Core Responsibilities:

� Sales Engineering � Develop skill set amongst your team to support sales in pre-sale engagements regarding technical questions surrounding Intermedia�s product capabilities and/or data migration process and tools
� New Account On-boarding - Intermedia�s industry leading data migration services and proprietary migration tools are key differentiators for our company. The ability to efficiently on-board new clients to the Intermedia�s SaaS infrastructure is critical to our success and rapid growth. You will be responsible for this program and its continued development as a highly efficient, quality service.
� Technical Account Management � Development and management of TAM program for strategic accounts. You will be asked to personally own the relationship for a group of Intermedia�s most strategic partners.
� Level 1 Technical Support � 24X7 call center that provides end user technical support. 90% of customer questions are resolved by the Level 1 technician. With less than 1 minute hold times, a 3% abandon rate and a high customer satisfaction rating, Intermedia boasts the best Technical Support Metrics in the industry.
� Level 2 Technical Support � 24X7 team that is responsible for escalated tickets and client data migrations. This is a technical team and requires technical leadership.
� Personnel Management � You will be inheriting direct responsibility for a growing team of 40 people. Career development, training and quality control programs along with good metrics management will all play an important role in your success.

Desired Areas of Experience:

Sales Engineering and/or Technical Account Management Experience
Call Center Experience
Managed Service Provider Experience
Worked as part of a global Operation
Worked inside of a rapid growth company
Metrics Management
Training and quality Control Programs
Process Engineering
Strong Technical Understanding of Email Systems

Required Experience:

College diploma plus a graduate degree or equivalent work experience
A minimum of 3 years management experience
A minimum of 5 years �hands-on� technical experience in an applicable area

Intermedia is an equal opportunity employer. We provide top benefits and compensation. Please email resumes with salary history/requirements to DirectorOfClientServices@Intermedia.net with "Director of Client Services - Hotjobs" in the subject line. Please respect our time; no calls or walk-ins.

More about the company
Intermedia.net is the world�s leader in Exchange hosting and Web hosting for small and medium businesses. A SAS70 Type II certified, Microsoft Gold Certified Partner and with four locations around the world, Intermedia.net offers its growing customer base an outstanding technical team, guaranteed service levels, and ease of management through its unmatched HostPilot� Control Panel. Founded in 1995 and hosting Microsoft Exchange since 2000, our extremely reliable service and support have earned Intermedia.net a reputation as the premier provider of Exchange and Web hosting solutions. For more information, visit www.intermedia.net.

OpenStorage leader hiring NAS/SAN support (mountain view)

2009-11-13T09:16:06-08:00

A fast growing NAS and SAN storage company needs two excellent technical support engineers.

We are seeking two highly-motivated self starters to work in a dynamic team environment (Customer Support Center) providing fault analysis and technical resolutions via phone and electronic services to our global customer base. Maintain and develop new technical knowledge to support our NAS/SAN storage software while delivering customer satisfaction through accurate and timely customer interaction. Create knowledge base articles and solutions.

Requirements:
- Must have solid troubleshooting experience
- Must have good understanding Solaris, or OpenSolaris and ZFS file systems
- Must have good working knowledge of NAS, SAN and iSCSI storage protocols
- Must have good working knowledge of NFS and CIFS protocal
- Basic understanding of Active Directory and ACL
- Experience with LINUX/UNIX a plus
- BSEE/CS or equivalent experience with a minimum of 2 years experience in technical support or related field.

The role offers an opportunity for advancement as we are growing quickly and require team members who are able address current challenge while also helping us to scale the company.

Sr. Computer Technician (mountain view)

2009-11-13T09:10:02-08:00

TeamLogic IT of Mountain View has a ground floor opportunity for an experienced technician to join a dynamic new enterprise providing unique IT consultation, preventative maintenance and repair services to small-and medium-sized businesses in the Mountain View, CA area. You will report directly to the owner & General Manager and as such will develop, direct and implement the technical support services for our clients.

Requirements:
� Commitment to customer service
� Excellent troubleshooting skills.
� Excellent customer communication skills.
� 5+ years experience in IT support for businesses
� The following certifications or their equivalent:
+ CompTIA A+
+ CompTIA Net+
+ CompTIA Security+
+ CompTIA Server+
+ MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified Systems Engineer)

We offer special incentives and encourage applications from technicians operating an independent business who are tired of the business end and would like to focus on the technical. We are an equal opportunity employer offering competitive salary and benefits.

To apply, please respond to this add and attach resume with contact information including daytime phone number.

MAC instructor/consultant (lafayette / orinda / moraga)

2009-11-13T08:06:04-08:00

We have two short-term computer instructor/consultant jobs available.

1. We are medical professionals working in telemedicine. Each telemedicine interaction requires a written report following the video consultation. We are looking for someone who has experience with voice recognition software for the MacBook Pro (MAC OS 10.5.8). We need training in the set-up and use of MacSpeech Dictate Medical for this purpose. We are using a Polycom telecommunications system, so experience with Polycom is a plus.

2. We are considering using MacSpeech Dictate Medical for other types of consultation: workers' comp and legal consults. These reports require specific template-type information. We would like someone who could set up "fill-in the blank" templates for the specific reports. We will give you the required date items/fields and your job will be to set up a user-friendly template either with MacSpeech Dictate Medical or in another software program if that is more feasible.

We need an instructor/consultant who is available immediately and can travel to the East Bay-easy BART access to our location in Lafayette.

Part-Time PC Support Technician (Oakland, Richmond, Vallejo)

2009-11-12T18:24:45-08:00

Small growing company needs desktop technician to setup and network PCs for educational trainings. Position is part-time and schedule must be flexible.

POSITION OVERVIEW
� Position Type: Part-time (3-6 hours per week -varying hours)
� Salary: $20 per hour
� Length of employment: Minimum 3 month commitment

SCOPE OF REQUIREMENTS: Candidate will be required to be available for on-call remote troubleshooting issues that may arise. Will consult with school administration or contracted IT person at the site to determine installation requirements and/or procedures. Installs and oversees installation and collection of equipment.

RESPONSIBILITIES:
� Setup laptops (and other required equipment as deemed necessary) in networked environment
� Remote assistance in troubleshooting PC or networking issues with instructors
� Instruct teachers and/or Site Manager�s with operation of equipment
� May advise management regarding customer satisfaction, product performance and suggestions for product improvements
� Areas of coverage will include multiple East Bay cities.

QUALIFICATIONS:
� High School Diploma
� Technical training and/or certifications a plus
� Detail oriented
� Professionalism and excellent communication skills (written and verbal) are mandatory.
� Strong troubleshooting and problem solving skills
� Must be able to work independently and communicate technical issues effectively to non-technical staff and clients.

If you are interested please send your resume to info@j-vision.org.

Company Description:
J-Vision is an educational services company that provides tutoring services to students in grades K-12. J-Vision offers educators and other professionals rewarding experiences and the opportunity to make a lasting difference in the lives of the children we serve

Banking Center Refresh � Installation Technician (san jose downtown)

2009-11-12T15:35:30-08:00

We have an immediate need for multiple Installation Technicians in the Northern CA area for a 5 to 6 month contract.

As an Installation Technician, you would be reporting to a pre-determined Installation Lead and would be his / her primary assistant. You would be responsible for the Workstation and Printer installation activities as directed by the Installation Lead. You will ride with the Installation Lead (in most cases) to insure that primary team members are onsite for start of project.

Requirements for this position are as follows:
� Ability to pass a 7 year background check and appropriate drug screening
� Reliable transportation for the entire engagement
� Experience using both Microsoft Visio and Microsoft Excel with at least an intermediate competency in both
� A willingness to get the job done completely and on-time
� Ability to work independently with minimal local supervision
� Basic understanding of Windows operating systems and servers
� Working knowledge of PC hardware including desktops, laptops, printers, Server etc.
� Excellent written and verbal communication skills

The Installation Technician is part of a large Banking Center Refresh project for Bank of America, and as such, is supported throughout the project by the technology teams of both Hewlett-Packard and Bank of America.

The position will begin on or about January 18th for training of the Installation Techs that will take place at sites local to the region you are assigned. The position is a contract position and will be paid on a per site completion basis with an end of project bonus.

Please submit cover letter and resume to be considered. The subject line of your submission should read �NORTHERN CA INSTALLATION TECH�, and your resume should be in Microsoft Word 2003 format. Failure to follow these guidelines will put your void your submission. Submission deadline is November 25th, 2009.

Banking Center Refresh � Installation Team Lead (san jose downtown)

2009-11-12T15:31:38-08:00

We have an immediate need for multiple Installation Team Leads in the Northern CA area for a 5 to 6 month contract.

As an Installation Lead, you would be responsible for travelling through the Northern CA region installing new computers, printers, servers, and other banking center equipment. You will be responsible for successful guidance of 1-2 workstation technicians (based upon size of site) from start to finish following a detailed installation guide. The Installation Lead is responsible for making sure that the site completes within established time frames and works with remote support teams to resolve issues as they arise.

Requirements for this position are as follows:
� Ability to pass a 7 year background check and appropriate drug screening
� A laptop capable of functioning for the entire contract, and a digital camera with at least a 6 megapixel resolution
� CompTia A+ Certification
� Reliable transportation for the entire engagement (capable of carrying a spares kit and 1 workstation tech)
� Experience using both Microsoft Visio and Microsoft Excel with at least an intermediate competency in both
� A willingness to get the job done completely and on-time
� Ability to work independently with minimal remote supervision
� Basic understanding of Windows operating systems and servers
� Working knowledge of PC hardware including desktops, laptops, printers, Server etc.
� Excellent written and verbal communication skills

The Installation Team Lead is part of a large Banking Center Refresh project for Bank of America, and as such, is supported throughout the project by the technology teams of both Hewlett-Packard and Bank of America.

The position will begin on or about January 4th for training of the Installation Leads that will take place in Sacramento. The position is a contract position and will be paid on a per site completion basis with an end of project bonus.

Please submit cover letter and resume to be considered. The subject line of your submission should read �NORTHERN CA INSTALLATION TEAM LEAD� and your resume should be in Microsoft Word 2003 format. Failure to follow these guidelines will put your void your submission. Submission deadline is November 25th, 2009.

Part Time Technical Support (financial district)

2009-11-12T15:23:44-08:00

Position: Part-Time Technical Support Representative

Location: Financial District, San Francisco

Description:

Be a part of our growing Technical Support team in an exciting atmosphere for an online software product sales company and service provider. Technical Support representatives will provide end-user customer support and assistance with our web-based business software and products. TS Representative identifies, researches and resolves technical problems, responds to telephone calls, email and requests for technical support, tracks and monitors the problem to ensure a timely resolution TS Representatives will work with customers on the phone and online to help resolve issues with the online products and services.

Candidates should have prior technical support / help desk experience working with software applications and online business tools, proficiency in Microsoft Office and experience with Internet based applications and tools a plus, experience using MS-Excel, MS-Access and knowledge of databases and data systems is also desirable.

Experienced Computer / Network Technician (dublin / pleasanton / livermore)

2009-11-12T15:15:55-08:00

Please include your most competitive hourly rate!
Note: All applications MUST submit salary requirements to be considered for this position. If you do not submit your salary requirements your resume� will be deleted without being read!!

Schedule: Full-time regular, 40 hrs per week, Supporting three time zones, Monday through Friday: 6am -3pm . Additional rotating On-call schedule. As well as travel to both local and out of state offices.

Position Summary: This position is primarily responsible for daily help desk support and systems administration. Additional responsibilities include but are not limited to computer hardware and software installation and maintenance, phones, printers, faxes, networking, backups, and other technical duties as needed.
Responsible for first line communications with customers to ensure resolution of all service requests or incidents.
� Responsible for gathering and collecting all pertinent information related to the users problem to better diagnose and repair the issues
� Responsible for reporting and documenting ALL activities and results, following escalation procedures, and resolving service requests and other issues in a timely manner
� Answer, evaluate, and prioritize incoming telephone calls, e-mails, and in-person requests from customers that may be experiencing problems with hardware, software, networking, and/or upper management issues.
� Communicate, report and Follow-up with customers, upper managers, and other IT team members to provide proactive and accurate information and feedback.
� Responsible for escalating more complex problems and/or outages to the upper management and/or IT team, and all appropriate channels.
� Log and track issues using problem management database, and maintain historical records and related problem documentation.

Education/Experience: Must have a proven track record of excellent customer service and have previous experience building high-quality and highly regarded information systems.
Experience with Active Directory accounts, group policies, print servers, print device maintenance, mobility technologies; Blackberry, iPhone, WiFi & Broadband access, VPN, and remote support technologies Bachelor's degree in Computer Science or related field or equivalent work experience preferred.

Skills/Qualifications: Must be able to work with little direction and as a team, capable of identifying issue trends and adept at recommending corrective action to management with the ability to execute solutions and be able to multi-task and work well under pressure.
Excellent written and verbal communication, organizational, time management, collaboration and troubleshooting skills.
Ability to provide excellent service to remote users.
Familiar and comfortable with help desk ticket logging software
� BS degree or equivalent experience
� 1-2 years of prior experience in a 24/7/365 team-oriented high demand, NOC environment
� 1-2 years experience supporting and troubleshooting TCP/IP, DHCP, WINS and DNS
� 1-2 years experience installing, supporting, administering and troubleshooting Microsoft Windows Server,
� Strong time management and organizational skill as well as being a Strong solution contributor to develop, make recommendations and implement process improvements
� Must be able to work flexible shifts, including weekends and holidays.
� Must have a Valid Driver license
Preferred Qualifications:

Flexible and hardworking.
Have own tools and transportation
Good personality and able to work independently
Good interpersonal communication and attitude.
Get along with everyone you work with.
Willing to do more than one's share.
Ability to pay attention to details consistently.
"No excuses just do it" attitude is necessary.
Prompt and on time at both customer sites and base office.
Low or no absenteeism.
Reliable transportation.
Must have own tools
Subject to background check, including driving record and credit checks.

Part-time IT/AV Support Specialist (financial district)

2009-11-12T15:13:04-08:00

Wharton San Francisco, the Wharton School's downtown San Francisco campus for Executive MBA programs and Executive Education, seeks a part-time IT/AV Support Specialist.

Under the general direction of the campus' IT Director, the specialist will provide comprehensive, front-line support for IT and AV technologies used by faculty, staff, students, and visitors.

The Specialist will be responsible for configuring Windows PCs, diagnosing and resolving complex hardware and software problems, installing and configuring wired and wireless Ethernet devices, and resolving printer problems. The Specialist will also be responsible for operating digital recording, presentation, and conferencing technologies.

QUALIFICATIONS:

IT/AV Support Specialist: Bachelors degree or equivalent experience; 1-3 years of experience supporting Windows desktop & notebook computers and a wide variety of applications including Microsoft Office is required. Some experience with digital video and audio is helpful but not required. Professional presentation and excellent communications skills are strongly preferred. Must be physically able to lift 50 lbs. & move about actively. Position requires flexible work schedules, regularly including weekends and evenings. It is strongly preferred that the candidate live within a ten-mile radius of San Francisco.

To apply, please email your cover letter and resume to Mr. Lee at jobsatwharton@yahoo.com.

The Wharton School, 101 Howard Street, Folger Building, Suite #500, San Francisco, CA 94105-1610.

The University of Pennsylvania does not discriminate on the basis of race, sex, sexual orientation, religion, color, national or ethnic origin, age, disability, or status as a Vietnam Era Veteran or disabled veteran.

INFORMATION TECHNOLOGY MANAGER-PART TIME (oakland downtown)

2009-11-12T14:52:17-08:00

Bay Area Community Services is a non-profit, community-based agency serving Alameda County by providing a comprehensive array of mental health and older adult services.

POSITION OVERVIEW
Under the direction of the Chief Program Officer, the Information Technology Manager provides day to day management of information technology functions including computer operations and information management systems within the BACS behavioral health care program.

DUTIES AND RESPONSIBILITIES (Essential Functions)
A. Provide oversight and support for the integrity of the Older Adult Case Management Services database and information systems.
B. Provide training and user support for office applications and data management which support CAMINAR, Medi-cal, Insyst and Fiscal Program Management systems.
C. Provide oversight for electronic medical billing system including staff training and on-going staff support.
D. Work with staff to ensure efficient and productive use of the data base system.
E. Develop and manage staff productivity reporting system.
F. Develop user manual for staff.
G. Update and maintain documentation manual.
H. Work with the county to implement electronic medical record system
I. Identify training needs among staff and develop training program to support and enhance technology skills.
J. Other duties as assigned.

QUALIFICATIONS
Bachelor�s degree in social science or computer science field. Strong technical skills in database management and analysis are required. Proficient in MS Office products particularly Word, Excel and Outlook is required. Strong attention to detail with excellent organizational and written communication skills is essential. Understanding of mental health data collection systems. Excellent ability to communicate with technical consultants and database users. Software training and support experience. Excellent organizational skills; attention to detail. Ability to thrive both in an independent and team environment, multi-task and work under deadlines.

COMPENSATION: Wage: $26.44/hourly. Benefits include 10 days paid annual leave, 12 days sick leave, 10 paid holidays, 2.5 personal days, partially paid health, and full paid dental, vision and life insurance coverage. Paid Time Off is pro-rated for part time employees. Voluntary optional 403(b) salary deferral retirement plan.

Bay Area Community Services is an Equal Opportunity Employer.
Candidates with bi-lingual and/or bi-cultural capabilities are encouraged to apply.

Project Manager (danville / san ramon)

2009-11-12T14:47:49-08:00

Reply!, a rapidly expanding company seeks intelligent, motivated and capable individuals to fill difficult Project Management roles. Reply! requires a minimum of 5 years enterprise level project management experience, a Bachelors degree and a comprehensive understanding of Microsoft technologies.

Technology: 100% Microsoft
Website: www.reply.com

About Us:

The world's premiere online referral source, Reply! develops and maintains a network of interactive online marketplaces that make it simple to purchase or sell products and services. A leader in electronic commerce, we offer instant access to the quality services customers* demand. In turn, we deliver the qualified customers that businesses desire. Our current brands are among the best known and most visited in the online automotive and property improvement arenas, and we're taking our expertise into new areas in the near future.

Position: Project Manager

Responsibilities:

- Leading the successful delivery of company wide projects
- Responsible for the on-time, within budget delivery of custom development projects from requirements definition phase through testing, and rollout
- Understanding all technical design principles
- Developing comprehensive product requirement documents, plans and roadmaps
- Ensuring that project implementation is consistent with department requirements
- Developing strategies to help achieve department objectives
- Documenting all communications, status reports, requirements & designs, etc
- Communicating necessary information to team members and management
- Working with all areas of organization to ensure readiness for new product release
- Establishing and maintaining department relationships at all levels

Requirements:

- Must have at least 2 years ecommerce Project Management experience. Start-up IPO company experience desired. - Experienced with many aspects of eCommerce & Portals
- Strong leadership skills and ability to interact with company departments, employees and foster cross-functional teamwork among all departments
- Flexibility and willingness to adapt to individual project requirements
- Effective written, verbal, presentation and communication skills
- Strong technical skills with an ability to quickly assimilate new ideas and concepts
- Highly skilled at multi-tasking in a rapidly paced environment
- Must have strong attention to detail.
- Proven track record of meeting deadlines.
- Minimum of 5 years experience in enterprise level project management
- Bachelors degree

Send resumes and answers to the following questions to:

Jennifer.Savage@reply.com

1) Years of Project Management experience
2) Expected Salary
3) Availability to start

Reply! Inc. is an equal opportunity employer.

Helpdesk Technician-Ex'pression College (emeryville)

2009-11-12T14:16:55-08:00

Ex�pression College for Digital Arts, located in Emeryville, has an opening for a Helpdesk Technician (Evening Shift). Ex�pression College features an accelerated style of learning, professional grade art and sound recording studios, a 24x7 facility, and faculty with significant industry experience. Ex�pression is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and offers Bachelor of Applied Science degrees in Sound Arts, Game Art & Design, Animation & Visual Effects, and Motion Graphic Design.

If you want to play a vital role in a professional but fun work environment, Expression College is looking for you.
You�ll be helping students and faculty access Ex�pression�s computer resources, working with PC�s, Mac�s, Linux, and a whole range of cutting edge visual effects and audio gear.
We�re looking for someone who can work independently, loves to learn new things, and is very tech-savvy. You�ll need to have at least some experience in supporting computer users in a professional or educational environment. You�ll need to know how to administer at least one OS pretty well and be a user of at least one more. Special consideration will be given if you know visual effects software (Maya, Photoshop, Aftereffects, Final Cut Pro) or audio software (proTools, Logic Studio, Reason). Special consideration will also be given to those with a strong knowledge of Mac or PC hardware.
You will be handling lots of helpdesk tickets, so your written communication skills are very important.

RESPONSIBILITIES:

Available to the user community at all times while on duty; actively monitoring all channels for incoming user requests; pursuing solutions to incoming problems where they fall within your abilities; routing requests to other IT staff when appropriate and sometimes coordinating after hours emergency response; working on IT projects under the direction of other IT staff; providing top quality customer service with a smile and positive attitude.

REQUIREMENTS:
Skilled in either Windows or Macintosh administration.
Familiar with PC or Macintosh hardware sufficient to be able to identify and replace failed hardware components.
Have a basic understanding of computing, software, and networking.
Have excellent written and oral communication skills.

If you would like to help our students turn their passion into a profession, please email or fax your resume, cover letter, references, and salary requirements to;
(Please put HelpDesk Technician in the subject line of your email.)

Email: jobs@expression.edu
(F) (510) 658-3414
Equal Opportunity Employer

Ex�pression College for Digital Arts
Make your passion your profession �

Network Escalation Engineer (sunnyvale)

2009-11-12T13:27:25-08:00

Network Escalation Engineer
Sunnyvale or downtown San Francisco

The world is changing. Join the Riverlution! At Riverbed, we bring the world closer together so every person and every company can find the fastest way to the possible. Imagine if you could run applications up to 100 times faster over your WAN, reduce network traffic by up to 95%, and collaborate anywhere as if you were in the same room - you can!
Riverbed Technology is the IT infrastructure performance company. The Riverbed family of wide area network (WAN) optimization solutions liberates businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility -- all while eliminating the need to increase bandwidth, storage or servers. Thousands of companies with distributed operations use Riverbed to make their IT infrastructure faster, less expensive and more responsive.

Riverbed offers the rewarding experience of working with the best minds in the industry who are changing the world through cutting edge technology and applications. We need cross-functional thinkers with the ability to see and link the pieces of the big picture together across all functions to make our business grow and flourish. Join us on this journey, and help us create the world of the future. We offer competitive salary and an attractive benefits package.

We are currently expanding and have engineering locations in Sunnyvale and San Francisco

POSITION DESCRIPTION

The primary responsibility for the Escalation Engineer Team is to manage all technical issues that are not resolved by L1 and L2 Support. Thorough understanding of the customer�s environment and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential. Many of the problem scenarios require trace analysis, proprietary log analysis, advanced debugging of Windows, Linux and Unix O/S�s.

REQUIREMENTS

� Experience in a technical support position, preferably with a networking technology company.
� Deep knowledge of networking, understanding of packet flow and TCP session establishment.
� Experience with UNIX/Linux/MS, scripting is a plus.
� Experience reading and understanding packet captures with tools like Sniffer and/or Ethereal/Wireshark.
� Basic understanding of WAN technologies, bandwidth and latency.
� Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus).
� Strong communication skills with customers, as well as internal company groups.
� Strong troubleshooting skills.
� Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID.
� Cisco certifications such CCNP a plus, CCIE a big plus.

Riverbed Technology, Inc. is a San Francisco company offering excellent salary, options and benefits.

We are proud to be an EEO/AA employer M/F/D/V.
www.riverbed.com

Customer Success Technical Project Manager (emeryville)

2009-11-11T22:26:36-08:00

Lithium Technologies provides market-leading solutions for building successful enterprise communities, including proven forums, blogs, and other social networking tools. Founded in 2001, Lithium Technologies boasts an impressive client roster that started with Dell and has grown to over 50 market-leaders like AT&T, Comcast, HP, Nintendo, Symantec, and lots more. With its corporate office in Emeryville, Lithium offers a unique opportunity to be a part of the exciting social networking space in a fast-paced start-up environment. For more information, visit www.lithium.com.

The Position

We are seeking a Customer Success Technical Project Manager (TPM) to join our team in launching customers� new communities. TPM is a critical part of our corporate initiative to ensure the ongoing success of our customer-base, by launching new customer communities with a solid foundation for growth. It is a role that entails detailed project management, coordination with technical resources, and a detailed understanding of the Lithium application�s strengths and limitations relating to its ability to be customized. It also requires strong customer-facing project management skills. If you love working with customers on technical implementation projects and love the excitement of learning new technologies in social networking, this role is for you.

� Serve as the project lead in deploying new customer communities.
� Complete launch projects on time and on budget while delighting the customer
� Identify and advocate for new product features on behalf of the customers
� Identify account expansion opportunities and support Sales to close them
� Document project progress and report business issues in the CRM system.
� Coordinate efforts across sales, implementation, and support teams
� Contribute to constant improvement of launch process effectiveness and efficiencies

This position requires a blend of customer relationship development skills and technical skills. Further, it requires a firm grounding and passion for Web 2.0 technologies.

About You

You are a Web 2.0 savvy technical project manager. You have been working with clients to implement web applications including technical aspects of the implementation. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, Blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.

Qualifications
� BA/ BS plus 5+ years of consulting, implementation, project management, or customer support experience.
� Excellent communication, presentation, and relationship management experience
� A firm grounding and passion for the potential of Web 2.0 interactions
� Positive, results-oriented, detail-oriented, and success-driven attitude
� Moderation and/or Management of online communities experience a plus.

To Apply
Respond to this listing or send your resume to 4jobs@lithium.com with TPM2009 in the subject line (your resume will not be read otherwise). We look forward to hearing from you.

ACCOUNT LAUNCH LEADER (SUNNYVALE.CA)

2009-11-11T20:21:16-08:00

Account Launch Leader for Innovative Automotive Company.

ResponseLogix is an exciting, fast-paced, start-up company seeking an:
Account Launch Leader

ResponseLogix specializes in the development of Internet lead management, relationship development and marketing software solutions. Our expertise is firmly based on in-depth knowledge of how consumers shop online, and in particular, how they use the Internet to buy vehicles. By understanding their behavior, we�ve applied our technical expertise to develop a sophisticated, patent-pending solution suite that helps auto dealers improve their interactions with online buyers. This improved customer relationship results in selling more cars and generating more revenue by creating new, satisfied customers.

Come join one of the most exciting companies in the Bay Area and be part of a world class team with a mission to become a major player in its space.

POSITION OVERVIEW:

This salaried position requires a minimum of 50 hours a work week plus additional hours as needed to complete the job.
� This position is in Sunnyvale, CA
� Start Time: 9am.
� The Account Launch Leader is responsible for customer setup and support working closely with vendors,
internal staff and our customers (Auto Dealerships) to ensure that our customer�s expectations are exceeded.
� The individual will be responsible for provisioning a new customer by integrating their applications to our systems. This includes resolving any issues that might arise due to an existing application infrastructure condition.
� This position also requires product testing, help ticket troubleshooting, problem solving, and overall project management.
� Ability to communicate, present technical processes, and work efficiently under pressure, is an Absolute Must.

Compensation includes base salary ($40,000-$55,000 DOE), Stock Options and Benefits, including Healthcare, Dental, Vision, and 401K plan.

EDUCATION/ EXPERIENCE/REQUIREMENTS:

� Bachelors Degree or alternative experience
� Ability to use Microsoft Office software applications
� Ability to type 35+ words a minute
� PC proficiency and extensive experience with Microsoft PowerPoint, Word, Excel � Visio a plus
� Internet savvy with the ability to use Online Applications
� Superior presentation and training skills
� Ability to multi-task, work under pressure, and meet deadlines
� Excellent interpersonal skills, and a high degree of professionalism
� Excellent verbal and written communications
� Excellent customer service skills over the phone, in-person, and via email
� Excellent organizational, multi-tasking, and attention to details skills
� Ability to document project details and effectively present status to company leadership

PREFERRED EXPERIENCE A MAJOR PLUS:

� Experience in Automobile Dealerships Internet Sales Preferred
� Experience in customer support, provisioning and/or customer training
� Understanding of Automotive CRM�s
� Understanding of Salesforce
� Understanding of Vehicles (Makes, Models, Trims, Options)
� Project Management

� **PLEASE REPLY WITH:
o � RESUME and COVER LETTER� to:
o Resumes@responselogix.com,

and put �ACCOUNT LAUNCH LEADER� in the Subject Line. **

� ***NO RECRUITERS and/or STAFFING AGENCY INQUIRIES WILL BE ACCEPTED
� *** NO PHONE CALLS ***
� *** NO WALK-INS ***

Network Support Specialist (hayward / castro valley)

2009-11-11T15:37:55-08:00

Job Description
Network Support Specialist

The Network Support Specialist reports to the CFO or his designee. This is a non-exempt position and may require that the incumbent work overtime and occasional weekends. It also requires travel to various Lifemark Group locations in the Bay area and Sacramento.
Duties:
The duties of this position include both help desk and hands-on support of the network and network applications (i.e. Microsoft Office) in use at the various Lifemark Group locations. As a part of that support, the following is required:
�{ User training in the use of Lifemark network applications
�{ Set-up of user names and passwords for Lifemark network software
�{ Diagnosis and trouble-shooting of user��s problems utilizing Lifemark net-work software
�{ Resolution of user��s problems utilizing Lifemark network software
�{ Performing upgrades to network software and databases
�{ Correcting errors that occur within the network
�{ Acting as the primary interface with network software support offered through venders
�{ Assuring that all scheduled backups are preformed according to schedule
�{ Producing reports of all network problems and solutions
�{ Monitoring and reporting of network status
�{ Being available, at critical times, to provide after hours support to users
�{ Other tasks as assigned
Qualifications
Desired qualifications include:
�{ Bachelor��s degree in Network or related field (relevant experience may su-persede all or a portion of the educational requirements)
�{ 3 �V 5 Years experience in Help Desk and/or Application Support
�{ Experience in problem solving and customer service

Webcast Manager (SOMA / south beach)

2009-11-11T15:00:41-08:00

ON24 is committed to one area of expertise: providing industry-recognized webcasting solutions that are designed to meet performance, value, and reliability requirements for businesses of all types and sizes. Founded in 1998, ON24 offers a portfolio of webcasting products for internal and external communications, available as either licensed ASP products or turnkey outsourced solutions. You can learn more about us by visiting us online at www.on24.com. We are seeking a Webcast Manager to join our growing team.
JOB SUMMARY
Webcast Managers are responsible for producing live and pre-recorded webcast events. This is a role which requires a highly detail oriented individual, who is comfortable interfacing with clients, and working in a fast-paced deadline driven environment.
JOB RESPONSIBILITIES
� Successfully execute client engagements and act as client point-of-contact for project related issues.
� Must be able to consistently meet project timelines and exceed client expectations.
� Responsible for the production of live and on-demand webcasts.
� Provide client training of ON24's proprietary webcasting platform
REQUIREMENTS
� At least 4 years of work experience in a deadline driven environment
� Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
� Excellent organizational, planning, management and communication skills. The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline.
� Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
� A bachelor's degree
DESIRED SKILLS
� Internet and Web technical skills including basic knowledge of HTML.
� Experience with audio and video production or related field.

To apply for this position, please send your resume and cover letter to jobs@on24.com. Your subject line should read "WEBCAST MANAGER"

Virtual Events Manager (SOMA / south beach)

2009-11-11T14:59:34-08:00

ON24 is committed to one area of expertise: providing industry-recognized webcasting solutions that are designed to meet performance, value, and reliability requirements for businesses of all types and sizes. Founded in 1998, ON24 offers a portfolio of webcasting products for internal and external communications, available as either licensed ASP products or turnkey outsourced solutions. You can learn more about us by visiting us online at www.on24.com. We are seeking a Webcast Manager to join our growing team.

JOB SUMMARY
Responsible for the planning and managing the successful delivery of live and on-demand virtual events. Includes the management of all facets of multiple simultaneous event projects, including the coordination of setting up webcasts, exhibitor booths, and virtual event locations.
Assist with client�s marketing efforts by reviewing marketing plans and promotional materials and providing guidance.
This is a role which requires a highly detail oriented individual, who is comfortable interfacing with clients, and working in a fast-paced deadline driven environment.
JOB RELATIONSHIPS
Reports to: Virtual Show Program Manager
Organizational Unit: Professional Services
JOB RESPONSIBILITIES
� Create and manage project timelines; ensure deliverables and milestones are met and act as primary client point-of-contact for all project related issues.
� Provide documentation and training for show organizers, exhibitors, sponsors, and speakers.
� Manage interactions with 3rd party vendors.
� Oversee the production of audio / video assets.
� Provide quality assurance for all show elements.
� Manage the live event day(s) efforts including support for live webcasts, exhibitor booths, and direct customer support for all show related product and service elements.
� Provide post-event support and consulting.
ESSENTIAL EXPERIENCE
� BS/BA degree with minimum 4 years project management experience
� Excellent communication skills with support and service orientation
� Well organized (procedures, processes, multi-tasking, prioritizing)
ESSENTIAL SKILLS
� Outstanding customer service, sales support, people and project management skills.
� Strong Internet and Web technical skills including intermediate knowledge of HTML and FLASH
� Professional experience with Microsoft Office.
� The ability to work effectively with all levels of the organization, and the ability to meet deadlines.
� A solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs.
To apply for this position, please send your resume and cover letter to jobs@on24.com. Your subject line should read "Virtual Events Manager "

Temporary Hardware Technician (palo alto)

2009-11-11T14:18:21-08:00

New locations. New business ventures. New career opportunities. Working at Wilson Sonsini Goodrich & Rosati is a challenging and rewarding experience. Our firm is recognized as the leader in providing legal and business advice to technology and growth companies at all stages of development. Our broad spectrum of practices and entrepreneurial spirit allow our staff exceptional opportunities for professional growth and exploration.

Temporary Hardware Technician

Our Technical Services Department is currently seeking a temporary Hardware Technician. Responsibilities include imaging desktops and laptops and moving/setting-up technical equipment (i.e. computers, monitors, etc.). Work will be assigned directly from a call ticket management application. To be successful, you will need to prioritize effectively and follow directions. Strong customer services skills and a general familiarity with computer hardware equipment is a must. The assignment is for approximately 3 months, with possibility for extension.

Wilson Sonsini Goodrich & Rosati offers a competitive salary and comprehensive training program. Please click here to appy to this position. Visit our website at www.wsgr.com. EOE

Fresh Choice seeking a Tech-Savvy Support Person (fremont / union city / newark)

2009-11-11T14:05:49-08:00

Fresh Choice LLC is seeking a computer savvy individual to support the technical side of our Marketing, Operations and IS Departments. The perfect candidate is one who is able to trouble shoot and fix software and hardware problems on pc�s, camera systems and registers, working in the Home Office as well as in the field. He/She has excellent multi-tasking skills and is able to set up and install pc�s in a server environment, create reports using Excel or Word for our Ops team, install and troubleshoot wireless and wired routers, etc.

The ideal candidate will also be experienced with Windows 2000, Windows XP and POS systems. Must have excellent verbal, written and computer skills. Must also have a friendly can-do attitude and be approachable, dependable, hardworking and resourceful. Knowledge of NCR 2170, Server 2003 and Virtual PC is a plus.

If you have what it takes and are excited about this newly developed position, then you must apply by emailing recruiting@freshchoice.com. Attachments are not accepted, so please copy and paste your resume and cover letter as inline text in your emailed response.

Position is Full-time and Benefits Eligible

Service Delivery Consultant � Venture-Backed SaaS (financial district)

2009-11-11T13:22:26-08:00

The Opportunity
We are looking for someone who is fundamentally curious, excited about new technologies and frequently finds themselves "peaking under the curtains" to understand how new technology is built and what makes it work. And since we are a b2b software company, we are also looking for someone who can quickly become a subject matter expert on our platform so they can help to resolve questions, concerns and enhancement requests � while also providing continuous pro-active management of our clients to assure our mutual success.

You�ll work with a world class team - industry visionaries from some of the top global technology and human capital management companies. You�ll be a part of a company that will change the marketplace for how large companies hire and retain their employees. And this is a fantastic opportunity for someone to roll up their sleeves, take real ownership of delivering super-star quality support to our customers, and who is motivated by the opportunity to work for a ground-breaking company at an early stage.

About Us
We have built a unique solution that solves an age-old recruiting problem for employers of large, entry-level/hourly workforces: the inability to successfully identify, hire, and keep top-performing employees. Utilizing a software-as-a-service platform, our solution embeds calibrated, predictive assessments within an automated job application process so that our customers can identify employees who have a higher likelihood of staying on the job and performing at high levels of productivity. We have a team of PhDs developing our �predictive analytics� based solution, which is revolutionary in that it uses actual post-hire data to optimize itself and become �smarter� over time as it learns and becomes increasingly predictive.

We are fortunate that our product is uniquely attractive in tough economic environments and we are well positioned to be an industry leader supported by a world-class team. We are also venture-backed by two of the most reputable venture funds in the Valley, and are well-capitalized to add to our already significant customer base into 2010.

What You Will Do Each Day
On a daily basis you will be working closely with customers, consulting with them on best practices for utilizing our technology platform and identifying product enhancements that can be delivered to optimize the customer experience. It is our belief that companies all-too-often invest in expensive technologies, but under-utilize these technologies because their end-users do not fully appreciate/understand the available capabilities. For this reason, we invest significant resources in ensuring that our customers are fully utilizing our platform to gain maximum value.

The Service Delivery Consultant is a key component of this vision � you will live and breathe our customers� needs and so we as a company can proactively support our customers through the lifecycle of an account.

On a daily basis, key responsibilities will include:
- Trouble-shoot support requests and then work with internal teams to resolve outstanding support issues (generally this requires responding to technical support telephone calls and emails and then identifying, researching, and resolving these requests)
- Serve as the primary point of contact for end-users of our web-based, high availability SaaS platform, and work closely with our Account Management team to identify risk areas on any account, as well as opportunities for improvement
- Regularly travel to client locations in order to provide on-site training and supplemental support to customers
- Drive improvements to our service delivery infrastructure and support channels, so that we are able to honestly say that service delivery is a key differentiator of our company � we want our team to anticipate clients needs almost before they occur, and because you will be on the front lines you will be the primary source of new ideas to make this goal a reality
- Support the Professional Service Organization in delivering additional value-added projects outside of our core technology solution

Interested Candidates
Please submit your resume and a cover letter that addresses specifically how you meet the criteria listed in the �Requirements� section below.

Requirements
We are seeking someone with the following key abilities/skills:
1) Experience
  a. 1-2 years in a client facing support position where you were directly interacting w/client teams
  b. 1-2 years in a technical support role (desirable, not required)
2) Technical Skills
  a. Exposure to Software-as-a-Service delivery model
  b. Salesforce.com or equivalent helpdesk case management system
  c. Expert user of Microsoft Office
  d. SQL experience
  e. Big plus if you have experience in database architecture and principles of software development
3) Bi-lingual in Spanish (big plus if you are bilingual)
4) Ability and willingness to travel 1-2 weeks/month
5) Entrepreneurial
  a. Interest in working for an early stage company
  b. �Get it done, whatever it takes� attitude � you will be a critical support channel, and we need someone focused on delivering results to our clients and who fundamentally enjoys coming up with solutions to potential challenges

Looking forward to reviewing your responses � we�re hiring immediately, and top candidates will be contacted shortly after we review your application.

Search Engine Quality Rater (Near San Jose)

2009-11-11T11:32:11-08:00

Randstad is recruiting individuals with a strong interest and familiarity with the American culture. Applicants must be self motivated and internet savvy. In this role you should be able to evaluate the quality of search results and use various resources to determine the best possible results. This is great opportunity for you to help improve that area of business for one of the world's largest internet search engine companies.

Search Engine Quality Raters will need to combine a passion for analysis and understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests.
Ideal Search Engine Raters will possess the following skills:
Have in-depth, up-to-date familiarity with American social culture, media, and web culture.
Excellent web research skills.
Analytical abilities.
Strong communication skills.
Ability to work independently under minimal supervision.

Requirements:
College degree preferred, however, candidates currently working towards a degree will also be considered.
You must be willing to take an extensive test related to this position to measure your skills prior to receiving an interview offer.
A gmail account will be necessary to have access to the tests link.

This is a temporary assignment with a possible duration of up to two years based on performance and business needs. If you are interested in this position please go to www.randstadjobs.com to complete a profile and submit a copy of your resume. You can also reply to this posting and instructions will be e-mailed to you.

Randstad Inhouse Services
408-998-0286

Virtualization Support Representative (redwood city)

2009-11-11T10:44:30-08:00

Virtualization Support Representative

We are looking for a talented and driven Technical Support Engineer to join our high-powered team. We are a Silicon Valley startup creating the next generation of desktop virtualization products. This is an extraordinary opportunity for someone who wants to play a high-impact role in a fast-paced project with exciting technologies and top-notch engineers.

The primary responsibilities of this position are the following:

� Support customers, prospects and field sales engineers through emails, knowledge base and phone support for our Virtual Desktop solution.
� Maintain records of activities including support calls, presentations, POC/Pilot deployments, and follow-up activities via existing CRM
� Maintain contact with all clients to ensure high levels of client satisfaction.
� Contribute to and maintain external and internal knowledge base
� Demonstrate ability to interact and cooperate with all company employees
� Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
� Maintain professional internal and external relationships that meet company core values

Requirements/Skills:

� Minimum 3+ years enterprise customer support and/or IT helpdesk experience.
� Strong VMware Player and/or VMware workstation experience
� Strong Windows knowledge (XP, Vista, 2003 Server)
� Some MAC and\or Linux experience required
� Strong troubleshooting skill set
� Hardware and networking troubleshooting experience required
� Experience in all aspects of customer relationship management
� Willingness to work in fast paced start-up environment, occasional travel required.

Technology Support Specialist II San Rafael City Schools (san rafael)

2009-11-10T17:18:07-08:00

JOB DESCRIPTION
TECHNOLOGY SUPPORT SPECIALIST II
Classified Range 46
8 hours per day � 5 days per week - 12 months per year-Deadline for application is 11/18/09 at 4:30 pm

TO APPLY:
Please visit our website at www.srcs.org to download an application, or apply online at www.edjoin.org. Please include with your application:
A cover letter detailing your interest in and experience for the position
A resume
3 recent letters of recommendation from those who have supervised your work

Submissions which do not include the above will not be considered.

DEFINITION: This is a District Classified position and is supervised by the Director of Technology

EXAMPLES OF DUTIES:

Performs a wide variety of technical duties relating to the application of technology to classroom learning
Provides Macintosh and Windows hardware and software repair
Provides technical guidance and support to students and staff at school sites and District Office using independent judgment and initiative
Supports District servers and school site Local Area Networks (LAN)

Employment Standards, Education and Experience:

Any combination of experience and training which would indicate possession of the knowledge, skills and abilities listed below.

1. Completion of the 12th grade or equivalent
2. Two years of college with major course work or related experience in computer technology (Local Area Network, data processing, telecommunications).
3. Two years of experience operating computer input systems, or four years of experience in a computer environment
4 .Bilingual (Spanish) preferred

Knowledge and Abilities:

Experience in Mac OS X/OS X Server
Dual Platform environment (Windows XP, MS Server 2003)
Database management (SQL, File Maker Pro)
Ethernet networks, LANs
Router configuration
Computer hardware and software
Practices, procedures, documentation and causes of microcomputer user downtime
Routine maintenance methods and procedures
Proper office methods, practices and procedures
Analyze data situations and reason logically
Draw sound conclusions and develop solutions to system problems
Determine origin of computer malfunctions and resolve them
Perform general repairs on microcomputer and related hardware and software
Install, configure and network computer equipment
Communicate effectively in both oral and written form
Perform mathematical calculations
Work independently
Interpret rules and regulations
Exercise good judgment, flexibility, creativity and sensitivity in response to changing situations and needs
Meet the physical requirements necessary to perform the job
Establish and maintain co-operative relationships with those contacted during the course of work, including school personnel, students, parents and outside contractors

Desirable:
Experience in Mac OS X/OS X Server
Dual Platform environment (Windows XP, MS Server 2003)
Database management (SQL, File Maker Pro)

Support and Solution Engineer for Windows Platforms at Zmanda (Backup) (sunnyvale)

2009-11-10T16:49:57-08:00

Zmanda is the leader in open source backup and recovery software. We have received multiple awards and recognitions. Byte and Switch magazine named Zmanda as one of the top storage startups to watch.

Job description

The job involves working with Zmanda customers to design, implement and test Zmanda backup solutions for Windows platform and Windows applications. The engineer will also identify customer requirements for future Zmanda products for Windows. The engineer will have to communicate with customers and prospects to present Zmanda products and how the products fit into their backup and recovery processes. The candidate will be part of engineering team and will work other groups in Zmanda organization.

Skills required:

Bachelors degree with three or more years of relevant experience.
The candidate must have Windows, Active Directory and Windows applications (SQL server, Exchange, SharePoint) administration experience especially in the areas of storage management, backup and recovery, and security processes.
Troubleshooting skills to identify, isolate and correct issues on Windows.
Coding and Debugging C++ code is desired.
Working knowledge of UNIX (Solaris) and Linux.
Good verbal and written communication skills
Ability to work technical details with Zmanda support and sales teams.

Technical Support position with room to grow - Learn on the Job! (SOMA / south beach)

2009-11-10T15:39:48-08:00

Salary is $30k-$40k depending on experience and qualifications, plus benefits, plus stock - at a well funded software start-up (www.3vr.com). This is a great opportunity for a smart, energetic, self-starting person who wants to break into a higher paying, technology oriented job but perhaps doesn't have the right degree or maybe has stopped-out in the middle of a degree program. Major requirements are intelligence, flexibility, initiative, commitment, responsibility, teamwork, and to be clear - intelligence. We are very interested in talking to you if you are bright and fit the profile we've drawn below - we will be asking what your SAT scores were, where you went to school, etc. Positions available to start immediately, initial hourly rate between $15-$20 an hour depending on experience and qualifications; benefits and stock options offered after 4-6 months of successful employment.

We are a software startup of about 50 people located in the SOMA/South Beach area of San Francisco, around the corner from AT&T Park and the CalTrain station. 3VR makes digital video surveillance products for the physical security industry - our product won the "Best New Product of the Year" award at the Security Industry's big trade show in Las Vegas three years in a row! We are a very fun group of bright, energetic technology people � we�re funded by Tier 1 VCs (including Kleiner Perkins and Menlo Ventures), our sales are healthy and increasing every year, and we will be growing substantially throughout 2010 and beyond, so this is a great opportunity to get in on the ground floor of a terrific company.

Responsibilities: A mixture of several of the following tasks (no one person needs experience in or would be asked to do all of these) - customer service/technical support, technical writing, software tools, etc. Familiarity with Salesforce or other CRM software is a plus. One person who held this position recently had a Linguistics degree, with a strong interest in software development - she has played a key role in developing documentation and Technical Support processes, and has moved up quickly in the 3VR world to become a Technical Writer. Another person who started with this entry level position had a background in academic grant administration and office management - she started out doing technical writing and software testing, worked her way up in the technology organization, and was promoted to Technical Support Manager!

Profile: You are a software and/or hardware enthusiast - you like computers and computer applications - you care about your computer and what's on it. You are organized and thorough and detail oriented. You are a good communicator, you write clearly and quickly. You enjoy learning to use new software applications and tools. You like being around smart, high energy people. You've often wondered what it would be like to have a job where you are surrounded by people you respected and people you could learn a lot from and who were motivated to teach you things and help you move up in the world. You've dreamed of breaking into technology, especially at an awesome start-up, but have been rebuffed (or been afraid you would be) because you don't already have all of the necessary credentials. You are smart, ambitious, high energy, a voracious learner (especially via Googling anything and everything). You know this is the job for you if reading this has made you very excited to meet the people who wrote this wacky job description and to come and see the company and culture they've built together.

Send us a resume and a cover letter explaining why this is exactly the job for you and why you know you'll do great things for us.

Must be a U.S. citizen or permanent resident.

Competitive salary and bonus with medical and dental benefits offered.

We are an Equal Opportunity Employer.

Senior Publisher Account Manager (santa clara)

2009-11-10T13:57:51-08:00

Job Description

As Netseer's Publisher Account Manager, you will have complete responsibility for the successful on-boarding and growth of new publisher accounts. While great customer service is critical, you must also have a sales mindset as you work to optimize our publisher�s deployments for their benefit and ours.

Responsibilities:
� Provide high-quality customer service to our network publishers
� Manage account setup, including monetization goals, ad tag creation, and ad trafficking
� Establish and grow relationships with NetSeer publisher accounts by understanding their needs and business objectives
� Increase NetSeer and publisher revenue by effectively optimizing NetSeer placements on publisher�s site
� Provide daily support to publishers and work with internal teams to find resolutions to technical and non-technical issues
� Establish communication channels to provide our publisher partners with timely and up-to-date information necessary for their success
� Provide input to product and business teams to improve the quality and appropriateness of NetSeer�s offerings
Skills

Desired Qualifications:
� Excellent relationship skills and ability to build rapport with publisher partners
� Outstanding organizational skills, attention to detail and the ability to juggle multiple tasks in a fast-paced environment
� Analytic mind and comfort sorting through data to find opportunity
� Strong understanding of and experience with Internet advertising operations: ad management systems, account setup, ad tag creation, and ad trafficking
� Outstanding organizational skills, attention to detail and the ability to juggle multiple tasks in a rapidly changing environment
� Strong existing relationships and experience with affiliates, advertising networks and potential partners a big plus.
� 3+ years of account management experience
� BA/BS degree
Company Description

NetSeer is an internet advertising firm focused on next generation contextual advertising. Based upon pioneering work by Professor Vwani Roychowdhury and his team at UCLA, NetSeer�s technology builds upon a significant body of intellectual property, and uses proprietary mathematics and unique algorithms to make advances that were previously unattainable in Internet advertising. The company is expanding its publisher team as it rapidly signs on new customers.

Media Services Analyst: audio/video/photo/computer equipment (sunnyvale)

2009-11-10T13:33:42-08:00

Please read the entire ad before applying. You must have the required experience to be considered for the position.

The Art Institute of California- Sunnyvale has a position available for a Media Services Analyst

The incumbent will manage the Shared Media Services facility under the direction of the Technology Supervisor. Will provide leadership and supervision and support for equipment which may consist of (or combination of) any of the following: video, audio-visual, photographic, and/or computer equipment. Coordinates the technology support, acquisition, and implementation activities of either a portion or entire Media Services realm. Maintain inventories, provide training on policies and usage for our digital audio and video facilities as applicable, and be responsible for checking in and out equipment and keeping the media cage in an orderly fashion. May be responsible for scheduling equipment usage. Responsible for adhering to quality services to clients; sound economic principles; and an environment which is conducive to innovation, and positive thinking. This position may require some evening and weekend work.

Reports to: the Technology Supervisor
Interacts With: Central services systems staff, technology department, outside vendors, students and staff.

Key Job Elements:
� Manage the daily operation and support of the school Media Services equipment areas. This may consist of video, audio-visual, and/or photographic equipment or any combination thereof
� Manage inventory for media cage, securing new equipment when it arrives.
� Manage and assist with the daily activities of Media Services and its staff including budget, staffing, and training plans
� Oversee student workers who check equipment in and out to students, staff and faculty.
� Provide technical assistance to students, faculty, and staff as needed.
� Schedule repairs and preventative maintenance so as to assure that all equipment remains in reliable and effective working order for student and faculty loan.
� Assist in orienting new faculty to studio and lab procedures. Ensure compliance with facility policies. Keep Technology Supervisor apprised of lack of compliance with studio/lab policies
� Assist with maintaining software library, license agreements, including tracking of master disks, registration of warranty cards and tracking of upgrades.
� Assist in maintaining video/audio production facilities and/or labs.
� Assist in periodic maintenance to include forms creation for student use, cleaning and optimizing hard disks, upgrading software, etc.
� Other duties as assigned.

Job Requirements (Knowledge, Skills and Abilities):
� Related Associate�s degree or equivalent in experience and certifications.
� Three years of solid technical support experience with audio/video/photographic equipment and electronic maintenance experience with computer equipment preferably in a post-secondary institution is REQUIRED
� Experience with software on both Macintosh and PC systems REQUIRED
� Strong MS Office skills
� Experience with cabling of computers and interconnection of video systems and video racks, etc.
� Knowledge of preventative maintenance techniques on audio visual, video and/or photo equipment preferred
� Experience with special art and technology hardware and software such as Premiere, Final Cut Pro, Adobe After Effects, QuickTime Pro, Avid Express, Protocols, among others. Peripherals such as mackie mixers, S-VHS decks, beta decks, digital beta decks, etc. preferred but not required
� Excellent written and verbal communication skills.
� Strong interpersonal skills with both faculty and student populations.
� Superior organization, prioritization, self-motivation, and problem resolution skills.
� Ability to analyze problems and recommend solutions.
� Ability to interact effectively as a member of a team and work collaboratively with other departments.
� Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
� Ability to work without close supervision and to set one�s own priorities.

Environment:
The intent of this job description is to provide a representative of the duties and responsibilities that will be required and not as a declaration of the total of the specific duties and responsibilities. Employees may be directed to perform job-related tasks other than those specifically presented in this description. While performing the duties of this job, the employee is regularly required to communicate professionally in person, by telephone, email and other electronic means, move about the school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds.

The Art Institute and Education Management LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Qualified candidates who have at least three years experience may submit a resume and cover letter to:
aicasunstaffing@edmc.edu
Please include the position of interest in the subject line of your e-mail

Support Systems Analyst-Ex'pression College (emeryville)

2009-11-10T11:46:52-08:00

Ex�pression College for Digital Arts is looking for a Support Systems Analyst to join our IT staff. This position will primarily support our Macintosh computers and sound production consoles. We are a private college specializing in sound arts and visual arts. We offer interesting IT systems work without a stuffy, corporate environment. Here you will find the opportunity to work in the visual effects and sound production industries without the grinding production schedules. We work with artists and students who are pursuing their dreams to turn their passion into their profession.
We have hundreds of computers, several recording studios, a sizeable render farm, a large campus network and plenty of opportunities for growth and exploration.

Responsibilities:
The Systems Analyst works primarily on our over 200 Macintosh computers plus several specialized Mac-based sound consoles. The analyst is responsible for supporting the users of these systems, keeping the software configurations up-to-date, and improving the automation of the environment as a whole. Most work takes place during normal business hours, but after hours and weekend work is occasionally necessary and you will be required to participate in an on-call rotation. No travel is required.

Requirements:
� a minimum of 5 years of Macintosh administration in a professional environment
� experience using Mac�s in an active directory environment
� expertise in managing automated software deployments
� scripting ability in at least one scripting language
� familiarity with the use of Mac�s in sound recording and production
� clear understanding of TCP/IP networking
� Excellent customer service skills
� Excellent written and oral communication skills

Preference will be given to candidates who also can demonstrate expertise in:
� Sound production software, such as Pro Tools, Logic Studio, Reason, and MIDI-related functions.
� Visual production software, such as Aftereffects, Photoshop, Cinema 4D, and Final Cut Studio.

If you would like to help our students turn their passion into a profession, please email or fax your resume, cover letter, references, and salary requirements to;
(Please put Support Systems Analyst in the subject line of your email.)

Email: jobs@expression.edu
(F) (510) 658-3414
Equal Opportunity Employer

Ex�pression College for Digital Arts
Make your passion your profession �

Technical Support Representative (SOMA / south beach)

2009-11-10T05:54:12-08:00

Are you a brilliant Tech Support Representative interested in helping revolutionize IT infrastructure management for local, SaaS, and cloud computing environments? PacketTrap Networks (www.packettrap.com) is a provider of next generation, cutting edge network management solutions for Enterprise IT departments and Managed Service Providers. We are located in the SOMA district of San Francisco and one block from BART.

We are seeking a Technical Support Representative to join our team. You must have a passion for providing outstanding technical product support to our customers and the capability of answering a range of simple to complex customer questions or problems, over telephone or email, in the areas of system configuration, setup and functionality for our award-winning network management products.

RESPONSIBILTIES
� Document all relevant technical data for every customer interaction. Assume the role of direct liaison between the customer and the engineering group. Communicate clearly (both phone and email) with all concerned parties in a timely manner with the latest update and overall progress of each case.
� Take ownership of support cases from web, phone and email and drive them to resolution on the first call if possible. Escalate common and / or severe issues with appropriate evidence.
� Perform the role of customer advocate. Maintain the customer�s needs as the prime directive. Expect and set expectations of excellence through all facets of the customer support experience.
� Constantly work with the Engineering, SE and other cross functional teams to provide explicit feedback to improve the product quality and reliability.
� Maintain current and document upcoming features for technical support guides, FAQs and community resources. Become and always be a product expert.
� Constantly attempt to reproduce and test customer reported issues to allow R&D to create solutions and future enhancements
� Must be flexible with work shifts to accommodate both the customer�s schedule and development�s schedule to promote quick customer issue resolution as needed.

REQUIRED SKILLS
� 2+ years of technical support experience.
� A strong customer orientation and possess an excellent work ethic.
� Excellent communications skills. Must work well under pressure while maintaining calm and composure.
� Strong troubleshooting and diagnostic skills applicable for medium and distributed networks
� Strong understanding of LAN & WAN Networks, in-depth knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols.
� Excellent understanding of Linux, Microsoft applications, Active Directory and protocols such as SMTP, FTP, Telnet etc.
� Must work well independently and also in a team setting.

DESIRED SKILLS
� Experience in SNMP, SNMP Traps, WMI and related protocols
� Knowledge of common Internet/network protocols such as DNS, FTP, HTTP, etc
� Experience working with NMS solutions such as Solarwinds Orion, HP Openview, Kaseya, N-able
� Configuration and management of network security products (Firewalls, IPS, VPNs), Routers, Switches, Load Balancers, Application Proxies ..etc., is considered a plus
� BSCS/EE or equivalent is preferred
� Preference will be given to candidates with professional certifications from Cisco, Microsoft, SonicWALL, ICS2, etc.

PERSONAL SKILLS
� Must be able to adapt to rapidly changing business demands
� Must be eager to quickly learn new technologies
� Must be a self starter and take initiative at every opportunity

COMPENSATION
We provide very competitive salaries, stock option incentives, medical /dental PPO, and flexible working hours and accommodations.

Sr. Copier Tech (san jose downtown)

2009-11-10T02:05:01-08:00

Accepting resumes for immediate employment. Considering those with in depth experience in field connectivity and experience as an application specialist. Fiery experience and training desired. ICS (Integrated Copy Solutions, Inc) is located in SJ and services the entire bay area. Pay and benefits are very strong.

Client Support for Young Technology Company (SOMA / south beach)

2009-11-09T16:41:57-08:00

Apply to: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUANTCAST&cws=1&rid=37

Quantcast�s business development team is looking to hire a Client Support Representative. This representative will be the first line of customer support and service for our organization and will be responsible for responding to publisher clients in an efficient and professional manner. This individual will also be responsible for managing and streamlining all support operations within Salesforce. In this role the Client Support Representative will work closely with some of our major publisher partners as well as senior Quantcast team members.

Customer support experience provided with a cool head and professional manner are requirements for this role. The ideal candidate will work to standardize our messaging and reduce response time to urgent client requests. This is a high growth opportunity for a hard working, dynamic individual.

Quantcast provides publishers, agencies and marketers unmatched abilities to measure, segment, and target audiences based upon inference models that couple machine learning with massive quantities of directly measured audience and reference data. This approach overcomes the challenges and limitations of traditional media measurement services that rely on panels and expands the limited delivery of retargeting approaches to reach a larger, more qualified audience.

Responsibilities:
� Respond to all inbound client calls and emails
� Significantly reduce Quantcast�s response time to client issues
� Standardize Client Support messaging
� Manage and streamline Client Support process and operations in Salesforce

Requirements:
� 1 to 3 years customer support experience in a digital media or technology company
� Extensive CRM experience (preferably Salesforce)
� Professional phone presence, patience and a thick skin are necessary
� Bachelors Degree from a top university
� Web development or QA experience is a plus

About Us
Quantcast measures and organizes the world�s audiences in real-time so advertisers can buy, sell and connect with the people who matter most to them. Right now we engage all 220 million U.S. Internet users, providing detailed audience profiles that help ad buyers and sellers understand their consumers online. We also provide advertisers with a new way to evaluate their target customer profiles against the entire U.S. Internet population, so they can identify prospective customers numbering in the millions, even tens of millions.

Launched in 2006, Quantcast is currently used by 9 of the top 10 media agencies and more than half of the top advertising supported publishers. Marketers from every major vertical use us to define and buy the audiences that matter to them most. Quantcast connects the planning, buying, and media fulfillment processes, delivering the marketplace's most consistent and accountable audiences for the industry�s leading quality destinations.

Quantcast is based in San Francisco and New York with data centers around the globe. The leadership team consists of top talent across technology, advertising, and media. Come get Quantified at www.quantcast.com

Apply to: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUANTCAST&cws=1&rid=37

Energy Efficiency Engineer II (half moon bay)

2009-11-09T16:09:46-08:00

ENERGY EFFICIENCY ENGINEER II

Resource Solutions Group (RSG) is a dynamic company focusing on energy and overall resource efficiency, with programs focused in sectors that include wineries, dairies, industrial and schools/colleges. The Energy Efficiency Engineer II will help to assess energy savings potential and provide hands-on assistance to program participants throughout the efficiency upgrade process. The best candidate will offer building science skills, strong ability to work with key decision makers and capability to work in project teams.

Responsibilities:

� Conduct basic on-site resource efficiency evaluations, including on-site data gathering, analysis, and report development. Work with team to develop and document energy savings estimates for recommended technologies and practices
� Assists with design and implementation of basic engineering projects including building systems upgrades and HVAC, refrigeration, lighting, motors, wastewater treatment, air compressors, pumping, boilers, and process equipment improvements. Successfully and independently track and implement large/significant engineering assignments within a project or program.
� Draft customized engineering calculations for standard resource efficiency recommendations.
� Develop and execute basic plans for on-site monitoring to verify calculated resource efficiency improvements.
� Evaluate customer or vendor upgrade proposals for cost effectiveness.
� Present resource efficiency findings and recommendations to customers in a credible, professional, clear, concise, and persuasive fashion and communicate the engineering and technical aspects of recommended resource efficiency improvements.
� Provide basic engineering support during customer project implementation, which may include project financing support, bid package development, bid support and evaluation, contracting and project management, technical support, custom measure documentation and other technical assistance to customers throughout design and installation process.
� Independently conduct focused and efficient technical research and write clear and accurate technical content.
� Develop and implement quality assurance plans for basic technical processes and prepares accurate, thorough, and well-written deliverables.
� Serve as a technical resource for the team across multiple projects.
� Forge strong contacts within the targeted industry and building sectors and communicate programs to target market through meetings, presentations, events, and tradeshows.
� Identifies new business development opportunities and communicates them to senior staff.

Qualifications:

 Degree in Engineering is mandatory, EIT a benefit
 Minimum 3 years experience in building science, energy efficiency, and/or a relevant engineering role
 Knowledge of HVAC, Refrigeration, and/or Lighting technologies, preferred
 Experience with building energy audits and energy systems (HVAC, lighting, motors, process equipment) a plus
 Strong presentation, writing and customer relationship skills
 Ability to multi-task and attention to detail essential

This is a full time position based in Half Moon Bay, CA that requires a willingness to travel, the ability to multitask, a positive attitude and technical aptitude in the building science sector. Salary and job assignments will be commensurate with experience. We offer great benefits, opportunity for growth, competitive salary and a relaxed work environment.

EOE.

Send cover letter, salary requirements and resume to careers@rsgrp.com please include Engineer II in the subject line when submitting. No phone calls please!

Tech Support/Help Desk - Long-term contracts available (south san francisco)

2009-11-09T16:08:39-08:00

Bay Area IT Consulting company is seeking field technicians to provide desktop and end-user support on a contract basis. Contract length is 6 � 12 months, with a standard 9 � 5, M - F workweek throughout, to be performed onsite at various Bay Area locations.

Candidates must possess the following technical skills:

� Be able to provide basic IT support for Macintosh and Windows operating systems on a variety of hardware configurations.
� Be proficient with the Google suite of enterprise applications, including Google Mail, Google Calendar, Google Docs, and others.
� Have a solid understanding of the underlying foundations of email technology, including knowledge of IMAP, POP, SMTP, and SSL/TLS protocols, as well as a familiarity with a wide range of email clients, including Apple Mail, Outlook, Thunderbird, webmail clients, and others.
� Be experienced with configuring and troubleshooting iPhones, Blackberrys, and other PDAs, specifically with regard to email/address book/calendar integration and desktop syncing.
� Be able to provide classroom training to end-users in these areas.

Additionally � and with equal, if not greater, importance � candidates must meet the following requirements:

� Have excellent social and communication skills; be able to clearly and concisely communicate directly with end-users in a patient and friendly manner; be able to easily explain technical issues to non-technical individuals.
� Have strong organizational skills; be able to efficiently summarize and report all findings and accomplishments.
� Be comfortable working as part of a team within a large organization, and to integrate into an enterprise-level helpdesk system.
� Be able to respond to and resolve helpdesk requests with immediacy, and to handle and prioritize multiple simultaneous requests.
� Be extremely reliable, punctual and consistent; hires will be expected to report to work daily and on-time throughout the duration of the contract.
� Be professional-minded, both in dress and in attitude; hires will be expected to conform to enterprise-level standards of conduct and appearance.
� Have access to a car or other reliable transportation.

Please send a resume and cover letter in the body of your reply.

Senior Project Manager needed at SF Armory (mission district)

2009-11-09T15:55:42-08:00

Kink.com is currently seeking a Senior Project Manager. This position reports directly to our Chief Operating Officer.

ABOUT KINK:

The premier producer of adult media is expanding operations. This is a chance to work with a creative group of fun people utilizing the latest and greatest technology to push the envelope.

JOB OBJECTIVE:

The Senior Project Manager will drive the planning and successful execution of key cross functional projects, delivering consistently on schedule and performance goals. Projects will involve the launching of new digital properties; planning and coordinating resources across multiple departments including IT, Marketing and Production. The Senior Project Manager will typically manage 2-3 concurrent projects of moderate to high complexity, as well as 8-10 projects of low complexity and mentor more junior project managers and core team members as needed.

ESSENTIAL JOB FUNCTIONS:

� Work with IT, Marketing and Production to turn out websites on a monthly basis

� Manage schedules and asset flow from

� rapid cyclical content production team to waterfall user experience

� user experience to agile engineering/front end development

� agile affiliate marketing and sales to user experience

� Understand and drive projects through their product lifecycle phases to successful completion according to the project�s charter.

� Work with project team members to define project specifications, communicate schedule and progress, and follow-up to ensure desired results.

� Develop and maintain overall project plans, schedule and monitor progress, manage risk, and identify and drive resolution of problems.

� Develop and build project workflow and templates for concurrent production and marketing lifecycles.

� Apply and participate in the continued improvement of Kink.com�s project management and product development processes.

ESSENTIAL JOB REQUIREMENTS:

Education and Experience:

� 5+ years experience as Project Manager for an online company.

� Strong understanding of waterfall and iterative (Agile) methodologies � in particular, managing projects in an environment where both coexist.

� Demonstrated experience successfully managing multiple, concurrent projects.

� Demonstrated experience leading cross-functional project teams on very large or complex projects.

� Experience in fast past online technology environment

� Experience communicating between engineers, marketing, user experience design, and executives.

� Maturity and experience necessary to work with internal/external customers at various levels of the organization, especially executive sponsors, product managers, user experience, engineering tech leads, and QA leads.

� Bachelor's degree from four-year college or university or sufficient related experience and/or training.

� Entertainment and video content production industry experience a plus.

Knowledge, Skills and Abilities:

� Excellent project management fundamentals, including project planning and scheduling (WBS/PERT/GANTT), risk management, and project reporting required.

� Excellent analytical, problem-solving, and decision-making skills required; able to drive decisions and forward progress in the face of obstacles.

� Excellent written/verbal communication skills required.

� Proficiency with MS Project and MS Office applications or Macintosh equivalents required.

� Good working knowledge of different development methodologies required.

� Solid working knowledge of software engineering, and quality assurance processes and �best practices� required.

� Excellent matrix management, team building and motivation skills required; able to effectively work with many different personalities to build a cohesive team.

� Proven ability to juggle multiple projects (at least 3 concurrent) and priorities.

� Proven ability to work in a fast-paced, dynamic environment and deliver on time results; grace under pressure.

Qualified candidates who are comfortable working in the adult entertainment industry should submit a cover letter and resume to jobs@kink.com

For more information about Kink.com please visit our website at http://www.kink.com

Network Administrator, IT (Kanab, UT)

2009-11-09T14:54:21-08:00

Position Summary:

Responsible for design and support of the Best Friends campus Fiber Optic and Ethernet computer data network including Cisco VoIP telephony system. This position will be responsible for the daily maintenance, upgrade and administration of the existing network infrastructure for the campus network, including all Fiber, Ethernet and Wireless infrastructure. Will work on projects, as assigned, to integrate new systems into, as well as update and enhance, the existing network infrastructure.

Essential Duties:
� Supports the Ethernet and Fiber networks and attached devices to configure and control the network elements
� Analyzes problems and recommends the best solutions or corrective actions
� Develops and maintains accurate network documentation
� Performs routine system operations and diagnostic tests to identify and isolate system fault
� Participates in the maintenance and support for entire infrastructure
� Performs system software and hardware installations, upgrades to production and development network infrastructure as directed by the department manager or supervisor
� Assists in the engineering, planning and coordination of campus network
� Responsible for providing support and architectural design for VoIP telephony infrastructure

Experience / Skill Requirements:
� Strong technical knowledge of current network hardware, protocols, and standards, including Cisco routers, Catalyst switches, Internet firewalls including Cisco ASA
� Cisco CCNA/CCNP Certification a plus or equivalent knowledge and experience with Cisco routers and switches or similar networking equipment
� Strong experience and knowledge of Microsoft Operating Systems, applications and services - Server, Workstation, SQL, ISA, Active Directory, DNS, etc)
� Experience with Cisco VoIP telephony, including Cisco Call Manager and Cisco Unity
� Outstanding communication and initiative
� Strong analytical and troubleshooting skills
� Valid Driver�s License with access to transportation

Physical Requirements:
� Extended periods of time at a computer with repetitive typing, arm and hand motion
� Bending, stooping, reaching, lifting, twisting while moving equipment

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Short Term Disability, Long Term Disability, Vision, Child Care, Cafeteria Plan, Life Insurance, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, etc.

To apply, please visit our website at http://www.bestfriends.org/aboutus/employment/currentjobs.cfm.

Immediate Position - Technical Support Engineer - Korea (milpitas)

2009-11-09T14:37:44-08:00

We are looking for a motivated self-starter that can work with the team to deliver outstanding customer service. Candidate will work closely with engineers to support customers and help them troubleshoot problems in a mixed Korean and US Windows environment.

Skills/Experience:

- Must be fluent in both oral and written technical communication in both Korean and English.

- Must be well organized and able to manage multiple issues in a complex fast paced environment.

- Must be willing to dedicate themselves to learning the product.

- 3+ years of experience in software engineering support or related field.

Preferred:

- 1+ years of experience in a structured programming language.

This is a full-time position. Principals only. No Recruiters.

Salesforce.com Administrator (Relo to Tucson)

2009-11-09T14:07:55-08:00

Salesforce.com Administrator

Located in Tucson, AZ, Ventana Medical Systems, Inc., a member of the Roche group, is one of the world�s leading cancer diagnostic companies and innovator of tissue-based tests that enable the delivery of personalized healthcare to cancer patients. We develop and manufacture medical diagnostic instruments and reagent systems that provide leading-edge automation technology for use in slide-based tissue diagnosis of cancer and infectious disease. In addition, the company offers premier workflow solutions designed to improve laboratory workflow efficiency, providing automated safeguards to enhance the quality of patient healthcare worldwide.

As the Salesforce.com Administrator you will be responsible for the implementation and optimization of Salesforce.com and its utilization for the commercial organization. Primary duties will include implementing programs and training to increase user adoption, effectiveness, streamline workflow, and optimizing overall usage.

ESSENTIAL FUNCTIONS:

Manage the Salesforce.com CRM application.

Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports.

Maintain user roles, security, profiles, workflow rules, etc.

Responsibilities include design business process, rapid user interface configuration, user provisioning, data transfer and cleansing, report / dashboard design, user training, documentation and marketing campaign support.

Train new and existing end users on the salesforce.com application

Design and implement sales force automation including activity management processes

Execution and maintenance of automated customer communications at various stages of the customer lifecycle

Implement programs to increase user adoption and effectiveness

Maintain system metrics to track trends in usage and data integrity

Identify usage problems and craft technical / communication plans to remedy

Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations

MINIMUM QUALIFICATIONS:

Formal Training/Education:
Bachelor�s degree in Marketing, Finance, IT or related field

Experience:
The ideal candidate will have excellent verbal and written communication skills, along with the ability to multitask and complete tasks in a timely manner.

Must have excellent interpersonal skills with a demonstrated ability to work in a team oriented sales driven, metric intense environment.

SQL Server experience strongly preferred

Non-Salesforce web development skills strongly preferred

2+ years experience implementing and configuring Salesforce.com is required

Fluency in Microsoft Office applications

Ability to translate customer requirements into specifications

Ability to blend technical, operational, sales and marketing requirements into a well run CRM system

Business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line.

OCS Tech support for leading telecommunications company (danville / san ramon)

2009-11-09T11:40:16-08:00

Expanding global telecommunication equipment company is seeking an individual to provide technical pre, and post sale support in the SF bay area. This is a work from home office position with ability to travel up to 30%.

Requirements:
+ 3 plus years experience in providing 2nd & 3rd tier technical support(diagnosis & fault isolation)
+ Experience in configuring/deploying Microsoft OCS IP voice solution(s)
+ Commanding knowledge of SIP protocol
+ Experience with open source IP PBXs and network environments
+ Excellent communications skills

Please attach your resume for consideration.

Thank you.

IT Tech Support & Software Trainer (oakland downtown)

2009-11-09T11:19:34-08:00

Logiciel. Inc. is a software company specializing in providing world class business applications for the wholesale and retail industries. Our products include state-of-the-art, highly innovative solutions in Wireless Mobile Computing, Sales Force Automation, Inventory Control and Retail Point-of-Sales. We are expanding and have an immediate opening for an entry to mid level IT Tech Support & End-User Trainer of our applications. Qualified individual without work experience will be considered.

Duties and responsibilities:
- Gain and demonstrate expert level knowledge of Logiciel Applications within 2 months of employment and be able to apply that knowledge effectively towards training and advising end-user on using our applications
- Troubleshoot and resolve technical support calls
- Train end-users on the use of our applications, both in-house and on-site
- Configure mobile devices (PDA), access points, computers and peripherals
- Proactively ensure that client is ready for the anticipated event where application will be used
- Write user manual, training guide and procedural documents
- Test applications for both PC and PDA, including function modifications, new features and bug-fixed
- Keep track testing results, versions and releases
- Provide rotating after-hours and week-end emergency support calls
- Out-of-State travel during peak Trade Show seasons to participate in Trade Shows throughout the US on weekdays and weekends.

Required Skills:
- Training, Tutorial and Technical support experience
- Excellent analytical skills in troubleshooting problems is a MUST
- Excellent oral and written communication skills is a MUST
- Capacity to gain expert working knowledge of all aspects of Logiciel software within 2 months
- Strong working knowledge of Computers and Wireless Networking
- Ability to communicate with end user of varying degrees of technical expertise
- Strong attention to details, excellent organizational and time management skill, outstanding resourcefulness and professional work ethics
- Ability to work independently, multi-task and excel under pressure in a small group environment
- A professional, patience and friendly attitude with strong desire to help resolve issues
- Functional knowledge of Relational Database Concepts
- Knowledge of the Wholesale and Retail Trade a plus
- Knowledge of programming language a plus

Logiciel offers a casual, small group working environment. Our focus and passion is on providing state-of-the-art business software solutions backup by superb technical support service. We offer competitive salary with health benefits.

For immediate consideration, please e-mail your response including a cover letter with salary expectations and resume to jobs@logiciel.com. Application without stated salary expectations will not be considered. No phone calls.

OPEN-11/12! Windows System Administrator at Web 2.0 Industry Leader (mountain view)

2009-11-09T09:50:36-08:00

Linux Systems Administrator

Simply Hired is looking for a great Windows Systems Administrator to help make our corporate IT infrastructure secure, accessible, hassle-free, and reliable.

This position is open as of November 12th at 9:00 AM

This opening is a full-time contract position with potential for permanent hire.

Qualifications

* A thorough understanding of Active Directory and Exchange design, operation, and tools

* Expert at system management tools, corporate antivirus solutions, VPNs (esp ISA server), Ghost, backup & recovery solutions

* Significant experience building and supporting desktop hosts & applications

* Background in TCP/IP networking, monitoring, and troubleshooting

* Experience with VOIP telephony, including switches, phone setup, Asterisk configuration

* Good interpersonal skills, including strong verbal communication skills

* Attention to detail and strong written communication skills

* You see projects through to their completion

Responsibilities

* Actively participate in the engineering process we have established

* Help improve our uptime and scalability through better processes, infrastructure, and documentation

* Handle end-user requests, troubleshoot issues with hardware, software, applications and network

* Configure servers, desktops, phones, etc.

* Continually document and expose configuration, processes and policies

* Prioritize tasks and work independently, while closely with CTO on broader IT projects

* Be available on-call for urgent issues that occasionally arise

This position is located in Mountain View, CA.

We are an EOE employer.

Company Description

Simply Hired is a great place to work. We're one of the fastest growing, most successful Web 2.0 companies out there. We�ve had 15 consecutive quarters of revenue and traffic growth and been cash flow positive since last year. We are a Top 100 site, and yet still consider ourselves a startup at heart. We have a passion for building technology that makes a difference in people's everyday lives and having fun along the way. We're nimble, hard working and entrepreneurial. We offer employees a stimulating work environment, opportunities for career advancement, and excellent benefits, like medical/dental/vision, stock options, 401k, and an endless supply of tasty snacks.

Application Information

Submit your resume and cover letter here: https://www.jobscore.com/jobs/simplyhired/windowssystemadministrator/cqsgBEYlSr3QtTeJe4aGWH

Apple Desktop Support / Network Technician (sunnyvale)

2009-11-09T09:33:29-08:00

Help us make you one of the highest paid technicians in the business. ClickAway Computers and Networking offers a unique, performance-based compensation structure that handsomely rewards first-rate customer service and a �just say yes� attitude.

We are looking for self-starters who can work with a given set of tools and can think quickly on their feet. This is not a typical helpdesk environment � applicants will need to excel in both phone and interpersonal skills, follow standard procedures and invent new ones, meet our expectations and surpass their own.

Profit sharing, stock options, management opportunities, and the usual assortment of health and dental benefits are offered to all employees. If you�re ready for an exciting and dynamic IT position unlike any other you�ve seen before, we�d love to hear from you.

In addition to good communication and customer service skills, applicants should be proficient in the following areas:

� Diagnosis of Apple software/hardware and user problems.
� Configuration and installation of Apple equipment, peripherals, operating systems and application packages.
� Installation and support of wired and wireless networks.
� Evaluation and testing of new hardware and software packages.
� Applications experience and familiarity including Apple Operating Systems, Apple applications, virus and spyware removal programs.
� Interpretation of technical documentation.
� Answering computer users� inquiries concerning systems operations and use of applications.
� Answering telephones and offering assistance.
� Multi-tasking in a fast-paced environment.
� Writing invoices, letters and performing basic administrative duties.

Preferred certifications strongly recommended: Apple ACDT & ACPT (Knowledge and experience of Apple GSX is a plus)

Other certifications: A+, Network+, MCP, MCSE, CNA

For consideration, you must have a clean DMV record.

Applicants must be flexible and available to work various retail hours as business needs require (this may include weekends, evenings, and holidays). Technicians must be capable and willing to move and lift at least 50lb of weight while performing jobs at ClickAway. Please visit our website at http://www.clickaway.com for additional information about our Company.

Application Engineer - embedded computers (mountain view)

2009-11-09T06:37:38-08:00

Diamond Systems Corporation (www.diamondsystems.com) is a US-based manufacturer of embedded computers and I/O boards whose products are used in industrial, medical, military, and scientific applications around the world. We have an immediate opening for a Field Application Engineer (FAE). This person plays a key role in the development and support of business opportunities for Diamond Systems.

In this role you will act as the technical authority to help customers select and use Diamond Systems� products and services. This position may require occasional overnight domestic and/or international travel to customer or sales partner sites. This position is a direct report to sales management.

Responsibilities include, but are not limited to:

� Acts as technical liaison and facilitator for the sales channel interfacing with customers as well as internal support and engineering staff.
� Reviews customer requirements and recommends appropriate solutions using the company�s products.
� Participates in customer presentations, product introductions, and technical sales training where and when required.
� Contributes technical content for formal written proposals.
� Works closely with sales channel partners� application engineers and sales representatives to provide the best solution to the customer.
� Works in a cross-functional team environment with field sales management, technical support group, sustaining engineering and marketing managers.
� Provides pre- and post-sales technical support for embedded board level products and solutions from DSC.
� Maintains contact reports in CRM tracking database, updates new design win opportunities, and provides various reports to account management teams.
� Assist with diagnosis of returned products (RMAs).
� May take on an internal program management role on some projects.

Minimum Qualifications:

� Minimum BSEE or equivalent of 3-5 years of hands-on experience
with various embedded board�level products, or equivalent applications engineering experience.
� Working knowledge and design experience with embedded systems, firmware, development tools, microcontrollers, and analog circuits.
� Diverse experience and familiarity with major semiconductor suppliers' products and technologies.
� Basic understanding of the embedded computing market and the open architectures which serve it.
� Superior communication, interpersonal and presentation skills.

Web moderation for a heatlh community web site (SOMA / south beach)

2009-11-08T19:25:05-08:00

An active and fast growing online health website is looking for a person to help us moderate our forums and keep them a safe and helpful place for our members. If the following applies to you, then you might be what we are looking for:

* Internet-savvy and like spending time online
* Familiar with online communities
* Can communicate well and gently guide people through challenges
* Self-organized and feel comfortable in sometimes-chaotic environments
* Posses a sense of urgency and can get things done
* Fast learner
* College educated (fresh grads welcome as well).

Our team is small, energetic, fun and friendly. Our environment is relaxed and our office has a very cool atmosphere with snacks and a pool table. But we are all hard working and expect the same of anyone joining our team.

This will start as an hourly paid job ($12/hour), with the potential of converting to full time in the future.

If you think this is a good fit, and you would like to give it a try, please drop your resume in person at 142 10th Street, in San Francisco.

This job will not require providing or assessing medical advice, so while having medical experience of any kind is a big plus, it is not necessary.

AUTO SMOG /REPAIR TECH (brentwood / oakley)

2009-11-08T13:55:38-08:00

IMMIDIATE OPENING FOR LIECENCED SMOG REPAIR TECH MIN 2 YEARS EXP BE ABLE TO PERFORM SMOG FAIL REPAIRS ,GENERAL AUTO REPAIR CHECK ENG LITE DIAGNOSTIC DRIVERBILITY DIAG , WORK AS A SHOP FOREMAN AFTER DIAGNOSE DELEGATE RAPAIR TO TECHS HELP STORE MANAGER WITH REPAIRS & SALES VERY HIGH VOLUME AUTO LUBE & REPAIR SHOP 150 TO 200 CARS PER WEEK LOTS OF POTENTIAL MUST HAVE OWN TOOLS AT MEINEKE CAR CENTER ,1701 AUTO CENTER DR, ANTIOCH, CA, 94509 FAX 925 754 3250, PHONE 925 754 3250 CELL 925 382 2435 CAN CALL ANY TIME ON CELL PHONE BUISNESS HRS MON TO SAT 8AM TO 6PM

IT Consulting Firm seeking Field Services Technician! (emeryville)

2009-11-08T09:16:55-08:00

For over a decade, ICS has been creating and maintaining smoothly operating IT environments around the Bay Area with a managed approach emphasizing clear, measurable results designed to combine deep technical expertise with best practices, proactive maintenance, and strategic decision support.

We are a dynamic team experiencing rapid economic and opportunity growth, and we need exceptional customer-facing IT people like you to fuel that growth.

We are seeking a full-time Field Services Technician for our clients in the SF Bay Area. Your primary focus will be delivering scheduled onsite services along with support and solutions for emergent break-fix issues. Secondary duties will involve remote support, internal systems administration and help desk management.

We need you to be mature, smart, flexible and people-centric. You need to be capable of working independently among rapidly shifting priorities, and you need to know when to call in the cavalry. You must be able to handle a large volume of detailed information; sifting out what is important and needs attention now and what needs it later. Being able to recognize, prioritize, plan and execute against this data stream is a critical skill in this job.

Because you will be in front of our customers, your personality is as important as your technical knowledge and skills. You must be able to communicate effectively, verbally and in writing, to all levels of an organization from receptionist to partner. Being a super-geek is great, -we want those skills, but you must come with the ability to relate to real world people as well as network assets.

As a consultant for ICS, your most important skill is the ability to form, maintain and strengthen client relationships through outstanding, professional and personable technical service delivery. You will be doing high-value IT work for our clients, but also have to be willing to provide desktop support if the need is there. We value our clients and our relationship with them more than we value keeping our chinos from getting dirty.

You must meet all of the following qualifications to be considered:

Windows Server 2003 Administration (minimum 2 years experience)
Microsoft Exchange Administration (minimum 2 years experience)
Windows Network Administration (minimum 2 years experience)
Windows XP/2000 Support (minimum 3 years experience)

Products:
Exchange 2003 & 2007, Symantec Backup Exec & System Restore, Symantec Antivirus Corporate & Endpoint Security, VMWare ESX and Server, Sharepoint 2 & 3, SQL Server 2000 & 2005, IIS 6, MYSQL, MS Office 2003 & 2007

Technologies:
Active Directory, DHCP, DNS/DDNS, WINS, POP, SMTP, PPTP, L2TP, TCP/IP, VLAN, SNMP, RPC/HTTP, VoIP, firewall configuration, NAS, SAN

Skills:
Communications Excellence
Professionalism
Time management
Problem Solving
Follow through
Prioritization judgment

Desirable Extras:
Bachelor's Degree
Relevant Certifications
Linux knowledge
Mac knowledge

Please send your cover letter with resume in MS Word format to the e-mail address listed above. The subject line of your response should read �ICS FT � [your name]�. Please include your salary requirements in your cover letter.

Please visit www.irvineconsulting.com for more information. Irvine Consulting Services is an equal opportunity employer.

Sales Engineer Job Description (santa clara)

2009-11-07T09:00:11-08:00

Tegrity, Inc., a leading provider of an award-winning enterprise cloud-based (SaaS) lecture capture and retrieval solution to the higher education market that improves learning outcomes, impacts retention, and advances enrollment is seeking a Sales Engineer to act as the primary technical resource for its field sales force.

The Sales Engineer will be responsible for actively driving and assisting the Regional Sales Directors in the management of the technology evaluation stage of the sales process, and will be the key technical advisor and product advocate for our service. The Sales Engineer must be able to articulate technology and positioning to both technical and end users. He or she must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The successful candidate will have proven success in establishing and maintaining strong relationships throughout the sales cycle.

The Sales Engineer will report directly to the Vice President of Sales and will work from the company headquarters in Santa Clara, California.

Responsibilities

� Actively drive and manage the technology evaluation stage of the sales process.

� Analyze the prospect�s infrastructure to identify the right integration points such as dataset integration, authentication, SSO, etc.

� Drive proof of concept programs/pilots to successful completion from both the technical level and by managing communications.

� Articulate technology and positioning to both technical contacts and end users.

� Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

� Do ad-hoc write-ups such as competitive analyses, RFP responses, slides and technical responses.

� Provide engaging and thorough presentations online and onsite at client sites, national conferences, etc.

� Support all the technical needs of the sales team.

� Travel to prospect and customer sites as needed, up to 50% of the time.

� Represent the needs of the Sales team to Product Management, Client Services and Marketing teams.

Required Skills, Knowledge and Experience

� Must have 3 years of experience in selling/supporting enterprise SaaS services.

� Must have 5 years of experience in supporting the sales of enterprise solutions, all of which must have included technical writing and communications support.

� Must be willing to travel 50% of the time.

� Must live within 25 miles of Santa Clara, CA.

� Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

� Strong presentation skills and ability to communicate professionally and effectively in written responses to e-mails, RFPs, proposals, and reports.

� Ability to interpret customers� requirements through active listening skills and the use of astute questioning to understand, anticipate and respond to their needs beyond expectations.

� Experience in sales to the Higher Education market a significant plus.

� Siebel CRM experience a plus.

� BS/BA in Computer Science or IT or a related field required.

� This position requires a candidate with solid understanding of the following:

o Providing services over the Internet.

o In-depth networking understanding of protocols, firewalls and proxy servers.

o Solid understanding of XML structure.

o Some programming and scripting background.

o Methodology of deployment of enterprise systems and typical related issues.

Tegrity is an Equal Opportunity Employer, and offers a competitive compensation package that includes base salary plus commissions, benefits and stock options. Please send your resume and a brief cover letter highlighting your accomplishments to: resumes@tegrity.com. No faxes or phone calls, please.

Laboratory safety and IT operations manager (palo alto)

2009-11-06T15:22:08-08:00

The Carnegie Institution for Science has an immediate opening for a full time professional to support four classes of activities for a not-for-profit basic research laboratory located on the campus of Stanford University. The successful applicant for this potentially long-term position will have responsibility for (1) laboratory safety (including hazardous materials safety and biological safety), (2) maintenance contracts on major equipment, (3) support for networking, and (4) support for desktop computing, in an organization that includes approximately 150 faculty, staff, students, and post-doctoral researchers.

Each of the four areas of responsibility is important. The time commitment for each will vary through time. To a first approximation, the expectation is that the position will be 30% laboratory safety, 10% instrument maintenance, 30% network support, and 30% support for desktop computing. The position reports directly to the business manager.

Specific tasks will include:
1) Laboratory safety
� Serve as a liaison to Stanford University EH&S
� Oversee the management of a wide range of hazardous chemicals, including training, acquisition, inventory, storage, use, and waste collection
� Oversee training and safe use of radioisotopes
� Oversee the infrastructure and safe operation of BSL2+ biohazard facilities

2) Instrument maintenance
� Manage service contracts on 20-50 major pieces of equipment, including high speed centrifuges, ultracentrifuges, confocal microscopes, electron microscopes, mass spectrometers, fluorimeters and scanners

3) Network support
� Coordinate network operations with Stanford University IT
� Manage network infrastructure
� Manage network access for several hundred individual machines

4) Desktop computing
� Setting up and maintaining approximately 20 departmental desktop computers
� Manage software licenses to insure compliance
� Insuring that users adhere to agreed upon standards for virus and malware protection
� Overseeing software acquisition and licensing
� Providing a help desk for PC and Mac systems questions
� Manage backup, serving web pages, and shared storage

In addition to these specifics, we are looking for an individual willing to be broadly invested in the overall safe and smooth operations of the facility. This may involve willingness to help with occasional night or weekend emergency repairs or willingness to help individuals come up to speed with new instruments or techniques. The position does not entail supervising a dedicated staff, but it does entail interacting effectively with about a dozen lab points of contact for the laboratory safety issues, about 50 people for radiation safety training, and about 100 people for computer and network issues.

Qualifications
The successful candidate should have:
� at least a bachelor�s degree in a relevant field
� at least 3 years experience in a laboratory environment
� solid experience in a position with responsibility for laboratory safety
� solid experience with hazardous chemicals
� solid experience with radioactive materials
� solid experience with biohazards
� broad knowledge of chemistry, physics, and computing
� good people skills and comfort working with a wide range of different people

The Carnegie Institution for Science has a strong institutional commitment to the principle of diversity. In that spirit, we particularly encourage applications from women, members of ethnic minorities, and individuals with disabilities.

Support Engineer at Atlassian (potrero hill)

2009-11-06T14:34:05-08:00

Support Engineer

Do you have the Support gene?
Are you passionate about customer service?
Is your perfect day when you make the customer happy?
Do you love to tackle complex technical issues?

You have 2-3 years of support experience in an enterprise support environment. The customer is always your greatest passion and you love troubleshooting in a Java/J2EE environment.

If this is you, it's your lucky day!

This is your opportunity to join an awesome software company that has grown to over 15,000 customers in just seven short years. We'll let you wear what you want to at work, let you choose your operating system, keep you going with food and drinks and give you an opportunity to play games with your fellow Atlassians.

And we're not just concerned about ourselves. Through the Atlassian Foundation we also want to look after the society and environment around us. We give 1% of company revenues to charity, allow employees to take 5 days paid volunteer leave per year and we match employee donations to their favorite charities.

Position Summary

To handle rapid growth, we are looking to hire a support engineer to join our San Francisco support team. As a support engineer you will be focused on providing support for Atlassian products used by thousands of customers worldwide. Working in our awesome San Francisco office, you will be responsible for identifying, troubleshooting and resolving customer reported issues relating to Atlassian products. This role will involve daily interaction with customers, support engineers and developers to provide solutions for our customers. It requires the ability to identify root cause for reported customer issues and to provide appropriate solutions to minimize customer down time and customer business impact.

Responsibilities

Communicate via web-based applications, live chat and phone to resolve customer issues
Improve product documentation to help customers and minimise support load
Replicate customer environments to enable the replication and debugging of customer issues
Help improve and streamline internal processes
Verify bugs raised against products
Create and publish knowledge-based articles

Required Skills

Excellent written and verbal communication skills
Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
Proven ability to solve problems and learn new technologies
Solid Operating Systems knowledge (UNIX ie. Linux, OSX, Solaris etc., or Windows)
Demonstrated Java/J2EE environment troubleshooting experience
Demonstrated experience with 1 or more Application Servers (ie. Tomcat, WebSphere, JBoss etc.)
Demonstrated database and SQL experience
Ability to work a 6am - 3pm shift

Typical experience

Bachelor's Degree in Computer Science or equivalent demonstrated experience
2 years programming or Java/J2EE troubleshooting history

Love Going to Work?

Imagine working in a place where you get to do what you love every day. We are a seven-year young software development company revolutionising the way software is sold and used by businesses world-wide. With a range of innovative software products, we have over 15,000 customers globally including NASA, Sony, the Apache Foundation and the United Nations. We are building a different kind of software company � one that listens to client needs, values innovation and solves customer problems with brilliant simplicity.

We are not your typical company and proud of it! If you start your career with Australia's fastest growing global software company, you can expect a fast paced and exciting work environment which stays true to our entrepreneurial roots. You won't get frustrated with bureaucracy and slow decision making, and we encourage creative thinking. We want to know your opinion � on everything we do!

Your Dream Job

With offices in Sydney, San Francisco, Amsterdam and Gdansk we offer global opportunities and the chance to work with like-minds from different cultures. Each day you come to work at Atlassian, you will be coming to work in an open plan office filled with lots of natural light. When you are not sitting in your comfy ergonomic Aeron chair, working on your large LCD monitors and the operating system of your choice, there will be plenty of decisions to make. Maybe you'd like to participate in a lunchtime card game? Would you rather play a Wii Sports game or be a guitar hero? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more. Your choice!

Check out a short video created by Atlassian staff on our values.

"The culture is so refreshing compared to my previous employment in large corporations. The openness of information, the willingness to use new technology (such as using wikis instead of Word documents), daily stand-up meetings to promote communication without the drudgery of long meetings, the honesty of the product offering---they make me love coming to work each day." John Rotenstein, internal systems

"It's been fun from the first interview ... I still can't quite believe that this qualifies as 'work'." Kate Ellingburg, sr. developer

"Working for Atlassian honestly makes me wonder why other companies can't get it right . . . this is how work should be." Michael Seager, sales team member

To apply, go to our website

Sr. Technical Support Specialist 3rd Shift

2009-11-06T14:12:45-08:00

Sr. Technical Support Specialist M-F 12am-8am-work from home
Boston, MA; New York, NY; Washington, DC; San Francisco, CA; Chicago, IL;

Information Technology – Oct 30, '09

About Ropes and Gray:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.

The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo and Hong Kong.

Job Description:
Looking for a highly qualified and motivated Senior Technical Support Specialist to provide first tier phone support for the efficient resolution of technology problems and requests.

This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices.
Receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 12am to 8am, Monday through Friday and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.

An ideal candidate has experience providing support in a legal environment where there is high volume. The Senior Technical Support Specialist position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.

ESSENTIAL CAPABILITIES:
*Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear & focused manner are necessary
* Ability to understand and assimilate to the organization's culture, philosophy and values
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools in minimal time
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to relate to non-technical users in user-friendly language
* Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
* Ability to manage multiple and sometimes competing priorities to meet all deadlines

Requirements:
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
* Minimum of 5 years of experience with Help Desk work in a law firm or relative experience.
* Associate's Degree in Computer Science or completion of a program at a recognized technical institute required
* Prior experience and proven success in a work from home capacity
* Microsoft Certified Applications Specialist Certification within 12 months of hire * Prior experience with troubleshooting enterprise and desktop applications
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system
*Strong written & oral communication skills
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

ESSENTIAL FUNCTIONS:
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
* Works with callers and other help desk specialists to resolve simple to complex information system problems
* Perform day-to-day activities within established service levels & metrics
* Create balanced & comprehensive strategies * Provide expert level document formatting skills in Word in support of heavy document production environment ( Styles, Outlines, Numbering, Table of Contents, etc)
* Monitor types of incoming calls and common resolutions to gain knowledge of other resolution avenues
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
* Participates in analysis of client trouble ticket data which may require changes to procedures, standards and systems

Additional Information:
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions into User Support
* Proactively seeks out and attends on-going training for career development
* Ability to work in a multi-office environment
* Ability to work effectively in a culturally and educationally diverse environment
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits as necessary
* Ability to quickly process information with high levels of accuracy
* Ability to maintain strict confidentiality of the firm's internal and personnel affairs

Apply Online

Technical Support Engineer (san carlos)

2009-11-06T13:52:04-08:00

Technical Support Engineer
CT-CSE-06-SS
Contactual

Contactual is a global provider of on-demand contact center solutions. Delivered 100% as Software as a Service (SaaS), the Contactual OnDemand Contact Center provides robust call center functionality with an innovative User Interface.

Contactual�s contact center solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful platform to improve customer interactions, call center efficiency, and eliminate customer frustration.

Summary:

Contactual is seeking a Technical Support Engineer (TSE) for our San Carlos, CA headquarters. This entry level position requires a degree in computer science or related field. The TSE's primary responsibility is to provide excellent customer service to Contactual�s customers, partners and internal teams by responding to issues quickly and communicating clearly and effectively; to solve technical problems involving VOIP telephony, PCs, and networks in complex systems. Careful, methodical analysis of problems is essential: collect information about symptoms, diagnose the root cause of the underlying problem, provide a solution or workaround, test the solution, and escalate internally or externally as needed.

Requirements:

� Excellent communication skills with written and spoken English
� Methodical analytical skills � applying the scientific method to troubleshooting
� Technical understanding of PC operating systems and applications
� Desire and ability to work directly with customers and gain their confidence, building positive relationships
� Desire and ability for fast-paced professional and technical growth
� Ability to multitask between multiple issues and activities
� Experience in networking, telephony, or web based software is a plus
� Experience with CRMs is a plus

To apply, please send a resume and cover letter to job-20090626@contactual.com

IT Specialist, Phone Support

2009-11-06T13:49:27-08:00

IT Specialist, Phone Support- M-F 8am-4pm work from home
Boston, MA; San Francisco, CA; New York, NY; Washington, DC; Chicago, IL;

Information Technology – Oct 30, '09

Job Description:
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests.

This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices.
The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 8am to 4pm, Monday through Friday and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.
An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.

ESSENTIAL CAPABILITIES:
*Excellent listening, questioning and analytical skills
*Ability to remain calm under pressure & work in a concise, clear & focused manner
* Ability to understand and assimilate to the organization's culture, philosophy and values
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to relate to non-technical users in user-friendly language
* Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
* Ability to manage multiple and sometimes competing priorities

Requirements:
ESSENTIAL FUNCTIONS:
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
* Works with callers and other help desk specialists to resolve simple to complex information system problems
* Perform day-to-day activities within established service levels & metrics
* Create balanced & comprehensive strategies to achieve goals through careful preparation & organization
* Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc)
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
* Develops a knowledge of Firm's total computing environment & the quality management processes and practices

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
* Minimum of 2 years of experience with Help Desk work in a law firm or relative experience.
* Associate's Degree in Computer Science or completion of a program at a recognized technical institute required
* Prior experience and proven success in a work from home capacity
* Microsoft Certified Applications Specialist Certification within 12 months of hire
* Prior experience with troubleshooting enterprise and desktop applications
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system
*Strong written & oral communication skills
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

Additional Information:
ESSENTIAL CAPABILITIES CONT:
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits
* Ability to quickly process information with high levels of accuracy
* Ability to deal with changes and adapt to a changing environment
* Ability to maintain strict confidentiality of the firm's internal and personnel affairs
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions
* Proactively seeks out and attends training
* Ability to work in a multi-office environment
* Ability to work effectively in a culturally diverse environment

Apply Online

Job Recruitment Fair (Santa Cruz County)

2009-11-06T12:35:58-08:00

Shoreline Workforce Development Services
Job Recruitment Fair - 10 am � 2 pm
Nov 13th� Shoreline, 350 Encinal Street, Santa Cruz
Nov 17th and Nov 20th - Watsonville Career Center, 18 W. Beach St, Watsonville
Nov 24th - Capitola Career Center, 2045 40th Ave., Capitola
FT & PT Temporary Positions: Administrative Assistants, Teacher�s Assistants, Custodians & Groundskeepers, IT Techs, and more�
Stimulus funded positions-
visit www.shorelineworks.org to see if you qualify

Technical Support Scientist (santa clara)

2009-11-06T11:45:46-08:00

Cell Biosciences is a private life sciences company focused on revolutionizing protein research through the use of nanoproteomics. Our capillary-based nanofluidic immunoassay platforms are designed for ultrasensitive detection and characterization of proteins in ultra-small biological samples.

We are currently seeking an experienced technical support scientist to provide superlative customer service for digital imaging systems and revolutionary protein analysis instrumentation. The ideal candidate is both an experienced bench level scientist/application scientist with a strong background in proteomics/immunoassays and an experienced customer support specialist. Candidate will be a key member of a small team responsible for supporting customers. Candidate will analyze and evaluate customer issues, troubleshoot, and respond to customer with the appropriate solution. Travel between our Santa Clara and San Leandro office my be required.

Work experience requirements:
� Proven customer-oriented skills in technical support and problem solving.
� Ability to diagnose and independently provide corrective action.
� Creative problem-solving: be able to address barriers and see a way forward
� Succinct decision making: be able to analyze situations, gather information, and make decisions
� Hands on experience with cell culture, immunoassays. Experience performing Western blot, immunohistochemistry, ELISA, and FACS and a solid understanding of cancer biology. Substantial knowledge of current scientific literature and life science methods and applications.
� Excellent time management, organizational, and verbal and written communication skills with demonstrated ability to communicate effectively, both orally and in writing, to customers.
� Ability to work with geographically dispersed teammates and organizations.
� Ability and willingness travel up to 20-40% domestically
� Ability to prepare samples for instrument testing
� 5+ years of experience in a life science field.
� BS in life sciences required, MS/PhD desired

To apply, please send your cover letter, resume and salary requirements to the email above.

Please NO RECRUITERS and NO PHONE CALLS

Project Manager (danville / san ramon)

2009-11-06T10:41:30-08:00

Technical Support Manager (dublin / pleasanton / livermore)

2009-11-06T07:01:02-08:00

ABOUT THE COMPANY
Quickly growing, funded software company based in Pleasanton is looking for the right player/coach to lead our Technical Support Team. AlarmPoint System serves Fortune 500 and Global 2000 customers with the leading Actionable Information Delivery Platform for IT Service Management, Disaster Recovery and other business applications.

GENERAL POSITION SUMMARY
The Technical Support Manager is responsible for managing a geographically distributed team of Technical Technicians/Engineers. This role�s primary goal is to continually improve the customer�s experience with AlarmPoint�s products and organization. This position reports to the Vice President of Services and works closely with all areas of the organization.

MAJOR DUTIES AND RESPONSIBILITIES
� Directly manage a Technical Support team with multiple call centers to support a global customer base
� Function as an escalation and communication point for cases requiring management involvement
� Develop, direct, and lead technical team to achieve customer service level goals
� Conduct regular reviews of cases & case management for continuous improvement
� Assist the organization in focusing on problem and call prevention, resolution documentation, and efficiency of workforce to achieve excellence in all areas

QUALIFICATIONS / NECESSARY SKILLS
� Bachelor's degree or equivalent education/experience required
� Three or more years experience directly managing a global support organization for an enterprise software application (no help desk please)
� Excellent written and presentation skills; proven facilitation, leadership and interpersonal skills
� Ability to multi-task, strong sense of ownership, strong sense of urgency, ability to improvise, good problem-solving skills, ability to respond in a crisis, ability to rally a team, and proven leadership skills
� Demonstrated strong attention to detail
� Experience with Oracle, SQL, Java, SOAP, XML preferred

IMAGING ANALYSIS SPECIALIST ( Job Code 197-09 ) (San Diego)

2009-11-05T22:13:43-08:00

This is an immediate opening at one great company......

IMAGING ANALYSIS SPECIALIST ( Job Code 197-09 )

Pre Sales Technical Specialist
Installations, Training ,Sales

Our Image Analysis Specialist will provide Advanced Technical Support with extensive experience in advanced imaging. Our Analysis will work in tandem with our sales teams to manage and deliver technical support and solutions. Our Image Analysis Specialist will be a top performing professional with extensive experience and verifiable achievements in pre and post- sales technical and support, sales, installation and training of optical microscopes and other high-end imaging systems. Technical specialist and relationship builder with career-long record of selling ideas and concepts, negotiating and closing deals worth several hundred thousand dollars to hospitals, research centers universities and biotech industry. A collaborative team leader, trainer and team builder producing top performing employees and team. Must be willing to travel.

Desired Experience

Configure customized imaging systems.
Perform customer demonstrations with microscopy, pathology imaging systems, whole slide imaging .
Quote imaging systems and close imaging systems sales.
Install, train, and support new installations.
Troubleshoot hardware, software, and optical problems.
Attend 5-10 trade shows per year to demonstrate imaging systems.
Attend sales meetings.
Perform other related duties as assigned.
Digital Pathology-Image Analysis Experience
Understand image analysis tools
Project Management
Experience Histology/Pathology applications
Sales Support
Strong verbal and witting skills
Customer Service
Client engagement
Laboratory Experience
Previous Sale experience
Image Analysis background
Medical or Clinical Setting
Reference Laboratory
Histology Laboratory Work flow
Science Educational Background
MS or PhD Preferred
40% to 60 % Travel
Immunohistochemistry
Customer Interaction Experience
Customer Services
Knowledge of IHC workflow
Knowledge of CLIA, CAP and GLP guidelines is a plus

Compensation & Benefits

We offer an exceptional salary and a full benefits package, plus bonus.

Please forward your resume salary details with the following ( Job Code 197-09 ) .

Paid Internship Opportunities � San Mateo County Green Jobs Corps (redwood city)

2009-11-05T15:41:00-08:00

Paid Internship Opportunities � San Mateo County Green Jobs Corps (Redwood City)

SAN MATEO COUNTY GREEN JOBS CORPS � REDWOOD CITY
Participants, ages 18-24 and eligible under the Workforce Investment Act youth requirements, will prepare for the IT Help Desk field in an evening six-month program. Participants will learn recycling, refurbishing, rebuilding, software installation, and trouble-shooting. Upon completion of the program and a successful test score, participants are able to receive A+ certification and assistance in finding employment opportunities in the IT field.

A $10/hr. internship wage and placement is offered for 3 months, 10 hours/week, in this 6-month program.

Recruitment Dates � two locations!
November 11, 4:00-6:00 PM, Goodwill Training Center, Redwood City
November 12, 11:00 AM-1:00 PM, JobTrain, Menlo Park

Recruitment meeting space is limited and guaranteed by RSVP, initial screening, and early reply. Email GreenJobsCorps@co.sanmateo.ca.us with no longer than a half page description regarding your interest in the program and recruitment date of choice. Eligibility assessment will be offered at the recruitment meetings and continue through the selection process.

Visit www.stimulusatwork.org for San Mateo County Green Jobs program information in seven County regions.

All participants in the San Mateo County Green Jobs Corps must meet requirements under the Workforce Investment Act (WIA) and be within the ages of 16-24. All Green Jobs Corps participants must meet the low income requirement* and one or more of the following criteria:

� Out of school
� Foster youth or emancipated foster youth
� Have committed an offense
� Have a disability
� Are the child of a migrant and seasonal farm worker
� Are the child of incarcerated parents
� Are of Native American heritage
� Require additional assistance to complete an educational program or to secure and hold employment

*Participants, ages 19-24, do not need to meet the low income requirement.

Information Technology Specialist (Belmont)

2009-11-05T14:47:24-08:00
Untitled Document

Information Technology Specialist

ePC Computer Solutions, Inc. is seeking a detailed, customer service oriented IT Support Specialist to be a key member in a small IT support team. Qualified individuals will have experience in troubleshooting multiple desktop environments as well as excellent customer service skills. This person will also demonstrate excellent problem solving abilities and be able to work efficiently under pressure at client locations and over the phone. The ideal candidate will have a strong preference for working in an intimate, collaborative, and open work environment.

Job Responsibilities:

Provide On-Site / Remote / In-Shop I.T. support and complete work orders using ticket system.

Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, smart phones, etc.

Install, configure, upgrade, and maintain Windows operating systems: Windows 2000 Pro, XP Pro, Vista, Windows 7

Install, configure, upgrade, and maintain Windows PC applications: MS Office, Quickbooks, Quicken, ACT!, etc.

Resolve PC hardware issues: hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs.

Install CAT5 cabling, trace and activate network data ports on network switches.

Work with vendors to obtain price quotes and warranty replacements.

Assist and train clients in MS Office, specifically Outlook

Document PC and network configuration, maintenance procedures, and PC inventory.

Respond to the IT Help Desk Emergency support line after hours including weekends.

Create and manage user Email accounts and general mailboxes in Active Directory�s Exchange
Management System.

Configure and support email, printing, file sharing, and access to network resources.

Data Migration: Transfer data from workstations to assigned network directories (Outlook email, PST files, desktop data, bookmarks, etc.)

Perform other help desk duties as needed.

Requirements:

MCSE or MCP ( Highly Desirable)

5+ years hardware/ software troubleshooting skills

Strong verbal and written communication skills

Outstanding customer service and interaction skills

Superior organization and analytical problem solving skills

Strong knowledge of Windows XP/Vista/Windows 7, PC hardware and software installation and
configuration

Full Time Salary Position - Will Require 1 to 2 Saturdays per Month - Medical - Paid Vacation - 90 Day Probation Period

GreenVolts - Tech Support Intern (fremont / union city / newark)

2009-11-05T14:07:44-08:00
GreenVolts �Entrepreneurs-in-training� Internship program

GreenVolts is a solar energy company based in San Francisco. Our concentrating photovoltaic (CPV) solution is a state-of-the-art technology designed to achieve the highest solar-to-electricity conversion efficiency through an innovative integration of optics and solar tracking. Similar to central station power plants, GreenVolts� technology enables a low levelized cost of energy, and yet it can be built close to load, further increasing efficiency and reducing costs.

We currently have an opening in the IT Department:

Time Commitment: Full Time (40 hours per week); available immediately
Compensation: $12 per hour
Experience Level: Entry Level; open to majors in all areas.

Ideal Candidate skills:

� Attention to detail;
� Get things done;
� Can take direction easily and is a true team player ;
� Skilled in Excel, Word, Power Point experience preferable;
� Strong Computer skills and general geekiness preferred.

Duration: 6 months (possibly longer: one year maximum)
Location: San Francisco, Fremont, CA

We invite you to send your resume to internship@greenvolts.com (with subject line: GreenVolts Internship - IT Support) and include a brief introduction about yourself. Please also attach writing samples and letters of recommendation. Selections will be based on experience, academic success, interview, and creativity of project ideas.

EQUAL EMPLOYMENT OPPORTUNITY
This Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company does not unlawfully discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, family care status, sex (which includes sexual harassment, gender harassment, and harassment based on pregnancy, childbirth, or related medical conditions), gender identity, political activities or affiliations, or any other basis protected by law. In addition, the Company prohibits the harassment of any individual on any of the bases listed above. For information about the types of conduct that constitute unlawful harassment and the Company's internal procedures for addressing complaints of harassment, please refer to the Company's Policy Prohibiting Discrimination, Harassment and Retaliation in this Handbook. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make

Technical Support Analyst (morgan hill)

2009-11-05T10:44:17-08:00
NewEra Software, an industry leader since 1990 located in Morgan Hill, has an immediate opening for a Technical Support Analyst. Candidate must have MVS-z/OS experience. Strong JCL knowledge is also required. Duties include phone and email support for domestic and international customers, working with them to analyze, troubleshoot and resolve software support issues. Must be able to work closely with Account Managers on new evaluations and walk prospective customers through download and installation processes. Good oral and written communication skills required. Candidate will be expected to host webcasts that demonstrate the capabilities of NewEra products to technical users and prospects. LINUX, UNIX, Windows and Network experience a plus. 401K, Medical, Dental and Vision offered.

Support Technician (san leandro)

2009-11-05T09:27:17-08:00
Support Technician

I am looking for someone who can start the morning running and keep going all day. You�ll be doing primarily tech support, using a helpdesk ticketing system when possible, responding to urgent requests, proactively preparing for planned deployments, and working on projects.

A typical day might involve troubleshooting and repairing a broken nextel radio, then clearing a jam/changing toner on a copier, then issuing loaner equipment, then checking in inventory received. You�ll then replace a broken laptop screen, figure out why someone can�t access a department share, and help a remote user reinstall his broadband wireless card so you can take control of his PC in order to diagnose his secondary issue of a corrupt email profile.

45-50 hrs/week, full range of IT/IS skills required. Hands on experience in technical support of end users, with some administration of network/systems.

You will be part of a team that does it all.

Your experience should include:

Microsoft Windows Server, Active Directory, Group Policy, WSUS, Physical Wiring, TCP/IP, understanding of routing, VPN, Remote Support, Acronis, Scripting, CAD support, Audio Visual equipment and switching, Avaya Communications Manager, VoIP,

You should be expert in supporting end users with:

Windows Desktop OS through Windows 7, Symantec Endpoint Security, Wireless devices including BES 4/5 and Blackberry, Phone swaps with all major wireless carriers, Office Machines, Printers.

You will be expected to:

Create and maintain inventory/asset management data. Image hard drives. Prune active directory accounts. Roll out software using both manual and automated means. Teach others how to make better use of the software they have. Create documentation. Broaden your skillset. Keep up with practical technology.

If you can persevere in the face of overwhelming odds, if you can keep smiling when the chips are down, if you are resourceful in solving problems, and if you are never satisfied with doing the minimum required, I would like to talk to you.

Supervisor/Manager - Desk Top Support-Help (fremont / union city / newark)

2009-11-05T08:40:42-08:00
We are looking for a Desk Top Support/Help Desk Supervisor to work on a long term W2 contract basis. You must have been a Desk Top Support/Help Desk Supervisor for at least 3 years. The hours are 8:00AM to 5:00PM, Monday through Friday. You are running a 24x7 operations. This is a XP environment with MS, Dell, HP, LT, DT, etc. You are supervising around 10 people.

If you have the experience and are interested in this position, please e-mail your resume to hansL@onlinetechnical.com

Client Support Representative- Advent Software

2009-11-05T08:27:49-08:00

Do you want to a career that will:

Provide best of class industry training and product certification

Empower you with the necessary skills to move into client support management, product management, consulting, sales, or development

Enable you to grow a career that bridges Technology & Wall Street

Advent Software, Inc., the world's leading provider of automated solutions for investment professionals since 1983, is seeking experienced and talented professionals to become Client Support Representatives for the Investment Management Group (IMG). Join a talented and hard working SCP-certified Client Support team at Advent's San Francisco headquarters, focused on providing great service to optimize our clients� use of our solutions.  This position is scheduled to begin in February, 2010.

Advent�s IMG Client Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.   IMG Client Support has traditionally been the launching pad for long term careers at Advent that span multiple business units. Advent will provide new IMG Client Support Representatives with 8 weeks of extensive and formalized training. Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment.

Job Responsibilities

Provide high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.

Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Continue internal education, training and certifications to stay ahead of an evolving financial industry landscape, learn new product releases, and increase your value to the company and the client base.

Own and address client needs and product issues from inception to resolution.

Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.

Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.

Work on projects which provide value to the department, the company, and the client base.

Qualification Requirements

Strong customer focus and ability to manage and exceed clients� expectations for support.

Excellent interpersonal skills and ability to work well within a team environment.

Superior troubleshooting and analysis / resolution skills.

Proven aptitude to learn complex technical and theoretical information quickly.

Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.

Excellent written and verbal communication skills in English, with a strong attention to detail.

Ability to understand and convey client business requirements to Tier 2 and Tier 3 support teams for escalation.

Working knowledge of MS Windows, MS Office, system architecture and environments.

Flexibility to support Market hours.

The following qualifications are advantageous and preferred:

Education in MIS, computer science, other technical degree, economics, business management, or finance.

Prior experience with client/server applications and relational databases (MS SQL, .NET, VMware, Clustering, CITRIX, Oracle).

Basic knowledge of the financial industry, including different domestic and foreign financial instruments.

Previous technical support or client services experience.

Why work for Advent?

Experience

25+ years of successfully providing mission critical, reliable, trusted solutions to investment management organizations of all sizes.

Stability

4,500 clients worldwide with over $16 trillion managed with our systems.

2nd largest software company headquartered in San Francisco with offices located in New York, Boston, London, Amsterdam, Stockholm, and Dubai.

Innovation

Commitment to innovation, which is inspired by client and industry needs.

Reputation

Ranked in the top 20 on the list of 100 Best Places to Work in the Bay Area by the San Francisco Business Times.

Recognized by CRO Magazine as one of the top 100 Best Corporate Citizens with regard to corporate responsibility and business ethics.

This is a full time, salaried staff position with Advent Software, Inc., where highly skilled professionals power the market in automated solutions for investment professionals. A competitive compensation and comprehensive benefits package includes equity compensation, 401(k) w/match, employee stock purchase, and domestic partners coverage. For over 25 years, Advent has revolutionized professional money management. Join us as we shape the future of the financial services industry.

Click here to apply.

Local San Francisco Bay Area Applicants only; relocation assistance is not available for this position.

Principals only please.  NO AGENCY CANDIDATES WILL BE CONSIDERED. Please apply directly to Advent.   No phone calls please. Advent Software, Inc. is an equal opportunity employer, committed to a diverse workforce.

Community / Payments Support (SOMA / south beach)

2009-11-04T21:19:48-08:00
Justin.tv is looking for a Community / Payments support person. This person will answer email support about general site questions and billing issues. We are looking for someone who can not only do the job as it exists today, but identify areas in the job to apply scalable technical solutions, investigate new tools for support ticket management, and figure out how to scale the support team as the site and company grows. This job has the potential to turn into a management position.

Responsibilities
� Answer customer support emails about site issues and payments questions
� Investigate new tools / new methods for streamlining the support process at Justin.tv
� Identify site issues and pass along relevant feedback to the QA and Product teams

Qualifications
� Excellent written communication skills
� Good working knowledge of the Internet
� Previous support experience a plus

To apply, please send your resume along with a very concise (one to two sentence) reply to each of these questions:

1. What do you think is your most impressive accomplishment? (Doesn't need to be work related.)

2. What websites do you use most online?

3. Why do you think you'd be the best fit for this job?

4. Why do you (really) want this job?

Please put the questions, along with your answers at the top of your email.

-----------------------------------------------------------------------------------------------------------------

Justin.tv is the largest live video site on the internet and is growing at an exponential rate. Our mission is to make live video fun and easy to use and for the past two years we've been doing exactly that. Since we opened up our broadcasting service in October 2007, we have registered over 8 million users. In the past twelve months, our traffic doubled four times; recently jumping into the Alexa Top 250 Global websites.

The people here are smart, friendly and driven. We have MIT dropouts, robot-builders, and PhDs. We come from a wide range of backgrounds and experiences. You'll find us very welcoming, and you'll definitely learn a lot from the people around you.

We treat ourselves well. Everyone sits down to a free catered lunch together on week-days. Full-time employees enjoy great benefits, including a fantastic health plan that includes dental and vision and subsidies for gym memberships and commuting costs. Our office is comfortable, naturally well-lit, and one block from SF Caltrain. Check out the live stream at http://www.justin.tv/officecam.

If you want to work on a massive, consumer-facing product that is enjoyed by over 30 million people every month, Justin.tv is the right place for you.

Business Applications Support (santa clara)

2009-11-04T16:28:42-08:00
Fragomen, Del Rey, Bernsen, and Lowey, LLP, a leading global immigration law firm, is seeking a full time Business Applications Support position for our Santa Clara office.

Main responsibilities are to provide first -level technical and applications support. This position responds to requests for technical assistance via phone and email. Diagnose and resolve technical hardware and software issues. Diagnose and resolve issues relating to firm proprietary applications. Create tickets following defined procedure. Identify and escalate requests that need urgent attention. Research problems using available information resources. Assist with maintaining Help Desk documentation.

Ability to provide clear written instructions in email. Stay current with changes and updates to IT system and applications. Provide after hours support for emergency calls. Ability to take on projects assigned to the Help Desk.

Ideal candidates must have the following qualifications:

1 yr. experience with Lotus Notes
Windows XP, Advanced Excel and Word, PowerPoint, Adobe Acrobat, IE
VPN, Proxy, Citrix, RSA, FTP
Basic HTML, JS, web design
Ability to learn new applications quickly
Excellent verbal and written communication skills
Excellent customer service skills
Applications support experience preferred
Help Desk experience preferred

Interested candidates should send resumes to northerncaliforniacareers@fragomen.com.
Please include Business Applications Support � SC office in the subject line.

Customer Support Asst-Bi Lingual-Call Center (fremont / union city / newark)

2009-11-04T16:18:01-08:00
You will be responsible for providing support to customers for one of the largest manufacturers of optical-storage drive products in the world. You will coordinate/process customer inquiries, problem solve, initiate repair, replacement, return or other action to ensure customer satisfaction. You will assist with monitoring/reporting of complaint/failure/repair trends. This is a Part-Time call center position.

The position prefers an AA degree level, Technical or related field. Customer Support or call center experience is desired. Good communication skills and diplomacy to interface effectively with customers is required. Bi-lingual skill in Spanish is required.

Lite-On Sales & Distribution Inc. is headquartered in Fremont California providing sales and customer service for North and South America customers. Its production facilities are in China and Taiwan, maintaining competitive quality and pricing for worldwide sales and distribution. The Fremont Office maintains a friendly work environment emphasizing teamwork to achieve goals.

This is a Part-Time position from 25-30 hours per week. No benefits are provided. Hourly pay is $11-13 per hour depending on experience.

Send Resumes to robert.masik@pldsnet.com (Preferrred) or fax 510-687-1900

Sr. Technical Support Manager (Solar Industry Exp. Mandatory) (sunnyvale)

2009-11-04T14:22:53-08:00
About CaliSolar:

CaliSolar is a rapidly growing private company engaged in the development and manufacturing of high efficiency solar cells using 100% UMG Si. Positioned at the intersection of one of the hottest growth categories, renewable solar energy, CaliSolar has made a major breakthrough in photovoltaic (PV) technology. Are you passionate about delivering new clean energy products that inspire and improve the world? Do you want a work in a fun, fast-paced hyper growth environment? Then, look no further�we want to meet you!

CaliSolar is actively hiring creative professionals interested in making a dramatic impact on the growing solar energy industry. We want your help in delivering breakthrough solutions and encourage you to contact us.

Summary: CaliSolar is s currently looking for an experienced Senior Technical Support Manager with solar industry experience to join our sales team. You will be responsible for leading the worldwide technical support function supporting CaliSolar�s customers in line with our overall business strategy and scalable with the company�s growth plans. The right candidate will work with a broad cross-section of customers to strengthen adoption; identify opportunities to expand our footprint, and to help ensure fiscal goals are met.

Responsibilities:
� Manage and lead the Worldwide technical support function for CaliSolar�s customers
� Respond to customer queries on technical issues relating to CaliSolar products
� Become a trusted advisor to our customers, helping ensure customers achieve success with their implementation and return on their investment.
� Conduct technical investigations and or customer/site visits to collect and investigate problems and interface with CaliSolar engineering to assess root cause and implement resolutions
� Act as key interface on quality issues for all CaliSolar product lines
� Provide pre and post sales support at customer meetings, trainings, and technical updates
� Provide CaliSolar Engineering and Product Management with customer recommendations on product requirements, product quality, product design as well as for improving competences and support
� Act as technical expert for the sales teams on RFQ/tender inquiries, offer preparations, and contract negotiations
� Understand international certification requirements and manage 3rd party testing relationships
� Manage the development, localization, and distribution of all applications engineering and related technical documentation in applicable local languages.

Qualifications/Requirements:
� Bachelor�s degree (B.S. / B.Eng.) in photovoltaics, electrical engineering, energy technologies, power control or related field. Masters degree (M.S. / M.S.E.E. / MBA) preferred
� Must have a minimum of 2 years in an engineering function or in a technical support organization directly supporting solar cell or and/or module customers. Experience working with downstream installation networks a plus
� 3 + years of customer training experience preferably with responsibility for developing and managing the training infrastructure
� Experience working in an ISO9001, 9002 organization with direct experience in institutionalizing customer support processes and systems
� Strong customer focused attitude and excellent business acumen, experience working in a sales support role a strong plus
� Demonstrated experience in creating customer documentation, including application notes, product manuals, data sheets, as well as sales collateral
� Experience in managing projects and leading teams
� Superior written and oral communication skills as well as excellent listening skills
� Fluency in English is required. Fluency in European languages is highly desired (most applicable being Italian, French and German).
� Flexibility to travel up to 50% domestically and internationally to company, vendor, and customer sites

To apply for this position, please send your resume to recruiting@Calisolar.com.

CaliSolar, Inc. is an EOE.

Information Systems Specialist - Temporary (redwood city)

2009-11-04T11:12:51-08:00
Maxygen, Inc. is committed to the discovery, development and commercialization of improved next-generation protein pharmaceuticals for the treatment of disease and serious medical conditions. We have a great pipeline of clinical candidates through our joint ventureship with Astellas, which we have named Perseid Therapeutics. We still have great people, ample resources and a serious, but fun working environment. We offer access to and use of cutting-edge technology and the opportunity to work with other great people.

There is an immediate opening within our Information Technology Department for an experienced individual with the background, talents and interests listed below. This is a "temp to perm" position which could be converted to a regular position as early as three to four months after hire, depending upon the demonstrated performance during that timeframe. If you are interested in applying for this position, please email your resume/CV to jobs@maxygen.com and be sure to include "HT-450" in the subject line of the email. Local candidates only, please, as relocation will not be supported for this position. Thanks! We look forward to hearing from you!

Job Duties:

� Maintain workstation hardware, software, printers, and connectivity, in a Windows XP LAN/wireless environment.

� Support company employees and contractors in their use of workstations, desktop applications and I.T. systems.

� Manage the company�s Nortel Meridian phone system.

� Perform daily I.T. operations, e.g., backup, and troubleshooting.

� Administer user accounts.

� Provide end user and system support for finance system: Navision

� Manage the company�s VPN for remote access.

� Manage workstation procurement, setup, inventory, and repairs.

� Interact with I.T. and telecommunications vendors

Qualifications:
* 2-4 years experience supporting networks and IT users
* Bachelor�s degree
* Microsoft certification desirable
* Good knowledge of Windows XP, Active Directory, Exchange, Microsoft Office 2007
* Understanding of TCP/IP networking
* Strong PC/Laptop/Windows troubleshooting skills
* Good interpersonal and communication skills
* Initiative and ability to work with little supervision

IT Help Desk Intern Position at Wind River (Alameda, CA)

2009-11-04T10:37:10-08:00
Wind River Systems in Alameda has an IT Help Desk Intern opportunity for an enrolled student or a recent grad.

PLEASE NOTE: ** This is a paid 40-hour per week internship role. You must be able to work 40hrs a week during regular business hours. **

The IT Help Desk Intern will serve as the first point of contact and first-level troubleshooter supporting internal Wind River employees globally via the telephone, email, remote access tools and through our ticketing system to provide necessary support on IT related issues.

Please use the following link to apply:
http://careers-windriver.com/WindRiver/jobboard/NewCandidateExt.aspx?__JobID=3021

Major Responsibilities:
- Provide support services to Wind River employees with technical problems and information technology issues including, but not limited to Microsoft products, Adobe products, VPN, mobile devices, calling cards, conferencing cards, etc, involving desktop, laptop, communication devices or network services from local personnel or from employees using remote access.
- Troubleshoot and resolve minor hardware, software and networking issues.
- Respond to Help Desk calls and problem tickets (CSRs), following in-house procedures and escalation processes utilizing our ticketing system (Altiris).
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate support teams.
- Assist the Desktop team to perform installations, configurations, upgrade tasks and basic repairs.
- Maintains password security, data integrity, and file system security for the desktop environment.
- Creating, maintaining and deleting user accounts (Windows, UNIX, VPN, Voicemail, etc.)
- Support and troubleshooting of printers, copiers and fax machines.
- Assist in coordinating and performing telecom moves, add and changes, or termination of service, acting as liaison between the telephone operating companies and Wind River employees in matters dealing with their telecom needs, and providing some degree of technical expertise.
- Setup and manage the phone numbers and voice mailboxes for various sites.
- Supports and maintains effective relationships with users.
- Respond to voicemails left on the Help Desk line.
- Performs other related duties as assigned.

REQUIREMENTS:
- Customer service experience.
- Excellent written and verbal communications skills.
- Must be an enrolled student or a recent grad to qualify for this internship.
- Typically requires a minimum of 1 - 2 years of related experience.
- Must be capable of supporting a large number of employees with Help Desk support that may include troubleshooting, repair and/or configurations on work stations and peripherals.
- Be able to work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Knowledge of Windows environment, desktop applications, PC & printer hardware repair.

Preferred skills/experience:
- A+ or Microsoft certification desired.

Technical Support Engineer (san jose north)

2009-11-03T19:02:09-08:00
COMPANY

CDNetworks is the world's 3rd largest full-service Content Delivery Network (CDN). Over 1,000 top world-wide companies in multiple industries � including Gaming, Media/Entertainment, Social Networking, Software/Technology, e-Commerce, e-Learning and Enterprise � trust CDNetworks to provide reliable content delivery at blazingly fast speeds. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure build out and technical staffing costs for customers.

With nearly a decade of experience, CDNetworks has pioneered the development of many of the latest CDN technologies. The company provides a comprehensive suite of innovative technology for video streaming, large-volume-files downloads, image caching, application acceleration and business analytics, while providing unparalleled quality of performance, service, and reliability. With more than 80+ full-service PoPs in 50+ cities around the world, CDNetworks provides global bandwidth capacity of more than 1,100 Gbps to its customers.

JOB DESCRIPTION

* Title: Technical Support Engineer
* Job Type: Full time, Non-Exempt
* Department: Operations
* Location: San Jose, CA

Summary

CDNetworks Technical Support Engineers ensure a high level of customer satisfaction by monitoring, maintaining and troubleshooting CDNetworks' global CDN infrastructure 24x7x365, and handling customer support issues promptly, effectively and conclusively. In this role, you will work closely with CDNetworks customers, infrastructure service providers, network and systems engineers, and software developers to perform root-cause analysis and prompt resolution of hardware, network and software issues affecting the CDNetworks CDN. As part of the position you will get to contribute to future system design and processes for improving current and new services all while running a geographically distributed 24x7 critical network relied upon by many global companies.

Essential Duties and Responsibilities

* Serve as primary escalation point for identifying, troubleshooting, and resolving CDN issues affecting mission-critical production customer traffic
* Solve complex issues related to various components of the CDNetworks global CDN infrastructure
* Create and document system processes and tasks related to keeping the network up and performing optimally
* Perform daily Systems Administation tasks to keeping the network up and performing optimally
* Provide notification to customers and the Company in the event of CDN infrastructure issues
* Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades for the CDNetworks CDN infrastructure
* Perform Desktop support internally for CDNetworks team

QUALIFICATIONS

Required

* Minimum 1-2 years of experiencing working in a Technical Support/NOC role
* Ability to speak and write clearly, concisely and thoroughly in order to quickly and accurately convey complex information regarding mission-critical production issues to varying audiences
* Ability to seek, identify and analyze data in order to solve complex issues
* Solid understanding of networking protocols, including TCP/IP, HTTP and DNS
* Experience with Unix (preferably Linux) systems, as an operator or administrator
* A detail-oriented, process-focused and inquisitive nature
* High-bandwidth, self-motivated self-starter who works well with minimal supervision

Preferred

* Experience in CDN technologies/services
* Knowledge of scripting (e.g., shell, Perl, Python, etc.) and command-line utilities (curl, dig, traceroute/MTR, etc.)
* Familiarity with webserver technologies (e.g., Apache, lighttpd, IIS, etc.)
* Experience performing Help Desk/Desktop/Blackberry support

Pluses

* Knowledge of Korean language

APPLICATION PROCESS

1. Apply via email to jobs cdnetworks com
2. You must include a cover letter detailing why your education, professional experience, skills and career goals make you a top candidate for the position
3. Include an updated copy of your resume (PDF format is preferred)

NEED EXP. IT PERSON - ASAP!!! (walnut creek)

2009-11-03T18:42:05-08:00
WE ARE LOOKING FOR AN EXPERIENCED I.T. PERSON:

-EXPERIENCE WITH XP / MICROSOFT SOFTWARE AND PROGRAMS
-KNOWS HOW TO RETRIEVE LOST DATA FROM HARDDRIVE
-WORKING WITH OUTLOOK
-CAN BUILD COMPUTERS AND REPAIR THEM
-KNOWS ON WETWORKING
-WE NEED SOMEONE WITH A WELL ROUNDED BACKGROUND IN THE I.T. FIELD THAT DEALS WITH SERVERS, ROUTERS, PRINTERS, DESKTOPS AND LAPTOPS
-KNOWS COMPUTERS INSIDE AND OUT
-KNOWS OF SECURITY PROTOCOLS
-ABILITY TO USE VARIOUS SOFTWARE AND HARDWARE DUBUGGING TOOLS
-KNOWS ENCOMPASS PROGRAM (THIS WOULD BE A PLUS, THIS IS A REAL ESTATE PROCESSING PROGRAM)
-ANY OTHER KNOWLEDGE A PLUS

PLEASE EMAIL ME IMMEDIATELY AT LISETTE@PRIND.NET

*OPEN - 11/6!* Windows System Administrator at Web 2.0 Industry Leader (mountain view)

2009-11-03T14:22:12-08:00

Linux Systems Administrator

Simply Hired is looking for a great Windows Systems Administrator to help make our corporate IT infrastructure secure, accessible, hassle-free, and reliable.

This position is open as of November 6th at 9:00 AM

Qualifications

* A thorough understanding of Active Directory and Exchange design, operation, and tools

* Expert at system management tools, corporate antivirus solutions, VPNs (esp ISA server), Ghost, backup & recovery solutions

* Significant experience building and supporting desktop hosts & applications

* Background in TCP/IP networking, monitoring, and troubleshooting

* Experience with VOIP telephony, including switches, phone setup, Asterisk configuration

* Good interpersonal skills, including strong verbal communication skills

* Attention to detail and strong written communication skills

* You see projects through to their completion

Responsibilities

* Actively participate in the engineering process we have established

* Help improve our uptime and scalability through better processes, infrastructure, and documentation

* Handle end-user requests, troubleshoot issues with hardware, software, applications and network

* Configure servers, desktops, phones, etc.

* Continually document and expose configuration, processes and policies

* Prioritize tasks and work independently, while closely with CTO on broader IT projects

* Be available on-call for urgent issues that occasionally arise

This position is located in Mountain View, CA.

We are an EOE employer.

Company Description

Simply Hired is a great place to work. We're one of the fastest growing, most successful Web 2.0 companies out there. We�ve had 15 consecutive quarters of revenue and traffic growth and been cash flow positive since last year. We are a Top 100 site, and yet still consider ourselves a startup at heart. We have a passion for building technology that makes a difference in people's everyday lives and having fun along the way. We're nimble, hard working and entrepreneurial. We offer employees a stimulating work environment, opportunities for career advancement, and excellent benefits, like medical/dental/vision, stock options, 401k, and an endless supply of tasty snacks.

Application Information

Submit your resume and cover letter here: https://www.jobscore.com/jobs/simplyhired/windowssystemadministrator/cqsgBEYlSr3QtTeJe4aGWH

Experienced Pool and/or Spa Service Technician. (san jose south)

2009-11-03T13:11:22-08:00
Experienced Pool and/or Spa Service Technician

Job Description:
The service technician will perform maintenance tasks on residential swimming pools and spa equipment, including but not limited to heaters, pumps, cleaners, filtration systems, motors and electronic control boxes. This position is directly related to ensuring a strong customer relationship with our service company. Communication with customers and management regarding all work performed, on a timely and regular basis is critical to the success of this position. A professional appearance must be maintained at all times. Minimum 2 years spa or pool related experience.

Skills Required:
Strong work ethic with excellent attendance.
Ability to work independently.
Excellent communication skills.
AC/DC HVAC circuits.
PVC plumbing repairs.
Prior experience in Hot tub repairs a plus.
Is responsible and empathetic to customer needs.
Able to work efficiently with minimal supervision.

Computer Skills:
MS Excel and Word.

DMV:
Must have drivers license with clean record, no DUIs.
Must be able to successfully pass a drug test (random testing may still occur).

Notes:
Prior experience maintaining proper water chemistry, prior experience in pool industry servicing and maintaining equipment, service experience on portable self contained spas preferred.

Send Resume to jobs@sfspas.com

Leading Law Firm Seeks Sr. Desktop & Network Technician (financial district)

2009-11-03T12:41:30-08:00
Covington & Burling LLP is one of the world�s leading law firms, representing some of the world�s most sophisticated clients in cutting-edge technology, white collar defense, litigation, transactional, government affairs, international and life sciences matters. We are currently recruiting for a Sr. Desktop & Network Technician in our San Francisco office.

The Sr. Desktop & Network Technician is responsible for the day to day activities of supporting network and desktop hardware and software functions for the end user community of Covington & Burling. This position is primarily user problem resolution focused, requiring excellent customer service and communication skills, technical knowledge, network engineer certification, and PC/Laptop, network and server expertise.

Duties & Responsibilities
� Configures and deploys desktop hardware and software including but not limited to laptops, printers, hand held devices.
� Performs backup operations, works with network switches, server operating systems, and troubleshoots CitrixVPN remote access.
� Maintains network switch, router, server, and desktop hardware and software directly or through equipment manufacturer warranty.
� Performs initial orientation training for all new employees and attorneys in the office. Must be conversant and knowledgeable on a user level with all standard office applications.
� Maintains specialized knowledge in the information technology area. Improves user�s learning experience and teaches the best use of our systems.
� Responds to help calls, diagnoses and resolves desktop hardware and software problems reported by end-users or through the Help Desk in a timely manner.
� Provides effective client service and presents the firm in a positive light. Remains calm and focused in pressure situations.
� Escalates technical issues timely and appropriately.
� Performs other duties as deemed necessary and assigned by the Information Technology Manager or Firm Management.

Qualifications
� Minimum five years experience in a desktop PC maintenance position in a professional services organization (law firm preferred).
� Experience maintaining Cisco network switches and routers, and HP servers.
� Experience in troubleshooting and repairing DELL/Lenovo PCs and HP Laser printers in a network environment.
� Thorough understanding of current PC operating systems, hardware configurations, and peripheral hardware.
� Knowledge of Deltaview, iManage, Unity preferred.
� Ability to work in confined spaces, lift up to 50 pounds, and use various hand tools.
� Strong communication organizational, training and interpersonal skills.
� Familiarity with XP Workstation, Office XP, Microsoft Office 2003 Suite (Word/PowerPoint/ Excel), Windows 2003 server, Exchange 2003, etc.
� Two years post-secondary education in computers or equivalent work experience.
� Microsoft Certified Professional for Windows NT Workstation preferred. Microsoft Certified Systems Engineer Certifications preferred

To apply, please send an email with �Sr. Desktop & Network Technician� in subject line and include cover letter/resume as well as salary expectations.

Please, no phone calls or recruiters. We will not respond to such inquiries.

Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Brilliant-Customer Service-Information Technology (Training Provided) (redwood city)

2009-11-03T11:13:10-08:00
Brilliant Customer service � Information technology (training provided)

Working for one of the world�s foremost pharmaceutical companies, you will train to become a Service Desk/IT Support consultant to provide onsite and remote technical support to end users (95% via phone and 5% face-to-face). on both Windows and Macintosh machines. You do not need to have experience in IT provided you are great at customer service and you have an interest and aptitude for technology. Full training will be provided.

This is truly a unique opportunity to jump start your career in IT. We strongly support diverse applications and particularly encourage women to apply.
PLEASE NOTE that our hiring process requires you to complete a short questionnaire and assessment which will take about 20-30 minutes to complete.

***How To Apply:***

Please CUT AND PASTE the following link into your browser:

http://www.integriteaminc.com/jobs/job_description.php?JobID=RQ00000562

Please note we cannot accept your application unless you have completed the questionnaire.
Thank you!!!

Application Support Analyst (san mateo)

2009-11-03T10:51:03-08:00
MUST HAVE ORACLE CLINICAL EXPERIENCE TO BE CONSIDERED.

Job Description:
Support all help desk activities for BioPharm clients and internal resources. Must have at least 1+ years experience with Oracle Life Science applications/Functional Experience.

Job Responsibilities:
� Manage tickets in the online Help Desk support system
� Handle and resolve incoming requests and tickets from internal resources and external clients
� Maintain Knowledge Base
� Enter Service Requests into the Oracle Metalink system for BioPharm hosted and support clients
� Monitor Oracle Metalink for new releases and patches for the Life Sciences applications and inform interested parties as appropriate
� Search Metalink for known issues, bugs or patches as necessary
� Provide RDC site support to BioPharm clients as required

Job Requirements:
Education and Experience:
Mandatory
� 1+ years experience with Oracle Life Science applications
Desirable
� 1+ years experience with Help Desk Support
� Bachelor degree or equivalent

Technical Requirements:
Mandatory
� MS Office
� Experience with ticket management systems
Desirable
� SQL
� HTML
� Application administrator skills

Other:
Mandatory
� Reference Team Player Job Description

Technical Support Engineer, Qualys Inc. (redwood shores)

2009-11-03T10:33:50-08:00
About Qualys
Qualys, Inc. is the leading provider of on demand IT security risk and compliance management solutions � delivered as a service. Qualys� Software-as-a-Service solutions are deployed in a matter of hours anywhere in the world, providing customers an immediate and continuous view of their security and compliance postures. The QualysGuard� service is used today by more than 3,500 organizations in 85 countries, including 35 of the Fortune Global 100 and performs more than 200 million IP audits per year. Qualys has the largest vulnerability management deployment in the world at a Fortune Global 50 company. Qualys has established strategic agreements with leading managed service providers and consulting organizations including BT, Etisalat, Fujitsu, IBM, I(TS)2, LAC, SecureWorks, Symantec, TELUS and VeriSign.

The Technical Support Engineer is an integral and strategic part of the development process at Qualys, and also serves on a team that is part of the strategic advantage that Qualys provides to our customers. The Technical Support Engineer provides email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering, Sales, Operations and QA teams to facilitate feedback. Qualys staffs our Technical Support team such that we answer all incoming calls live, with a senior technical engineer. We are looking for strong technical individuals that have the desire and capability to think on their feet and work on complex problems.

Required Skills/Experience:

* 2-4 years of technical support experience
* 2+ years working in web application security testing or using web application scanning products
* SAAS experience is a Plus
* BA/BS degree in a technical field
* Excellent written and verbal communication skills.
* Ability to communicate technical concepts clearly and effectively.
* Solid understanding of web related technologies: Web application firewall, web application penetration testing, web servers, application servers, Javascript, AJAX, HTTP and SSL.
* Analysis, troubleshooting, and problem solving expertise.
* Ability to effectively prioritize and escalate customer issues.
* Strong web application background and ability to debug web application related issues
* Ability to write Shell Scripts, Data Analysis of Production logs and creating log Analyzing scripts
* Team player and demonstrated strong work ethics

Interested candidates please apply here: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUALYS&cws=7&rid=121

Operations Engineer/Systems Administrator - Endicia (palo alto)

2009-11-03T10:23:03-08:00
Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia.

Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information. Our global technology brands platform includes DYMO�, label/CD/DVD printers and file scanning software (www.dymo.com), CardScan�, business card scanners and contact management software featuring AtYourServiceTM (www.cardscan.com), EndiciaTM, online shipping, mailing and customized postage solutions (www.endicia.com and www.pictureitpostage.com) and MimioTM, interactive whiteboards and digital ink recorders (www.mimio.com).

We're looking for a smart, experienced team player who is passionate about keeping production operations running smoothly in a high-volume, 24/7 Windows Server environment. In this role, your responsibilities will include Endicia Application administration, Windows Server administration, Application and system maintenance, application deployment, and overseeing the on-call operations schedule.

Essential duties of the role include the following:

� Maintain Endicia's 24/7 production online environments and software-as-a-service applications
� Work with release engineering team to deploy and troubleshoot Web and platform applications
� Troubleshoot and resolve hardware/software problems, work with vendors as necessary
� Implement Microsoft best practice security on Windows servers including PCI compliance
� Design and automate server deployment strategy
� Schedule and oversee the deployment of software and system updates to production
� Coordinate with IT and Engineering to ensure availability, reliability, and scalability of infrastructure components
� Devise and implement policies and procedures to enforce separation of production, testing and development environments
� Be part of a team on call 24/7 rotation and participate in monthly production maintenance
� Maintain SQL Server related hardware (cluster, storage) in cooperation with 3rd party DBA service
� Work within IT to come up with recommendations to engineering on ways to improve the reliability and manageability of the system

Required Knowledge, Skills and Abilities:
� 5+ years experience providing 24x7 support to production Software-as-a-Service infrastructure, including understanding of on-call responsibilities and procedures
� Very strong knowledge of Windows systems administration (Active Directory, Exchange, DNS, MSCS, WLBS)
� Familiar with backup strategies and backup procedures
� Familiar with retrieving data with SQL queries
� Familiar with basic network configuration and protocol (Cisco switches, Cisco routers, Brocade Sans Switches)
� Experience monitoring systems health (SCOM, Orion, Cacti, MRTG, Sitescope)
� Experience deploying new releases (IIS applications, Cold Fusion)
� Experience with hardware and software RAID solutions including SANS storage (EMC, HP)
� Familiar with Vmware.
� MCP or MCSE preferred

Acceptable Experience and Training:
� BS in Computer Science or other technical field or equivalent work experience
� This is an ideal position for a team-player who thrives in a dynamic environment and is ready to hit the ground running
� Experience with databases and SQL Server Clustering is a plus
� Strong analytical and troubleshooting skills
� Enthusiasm for tackling complex problems
� Strong communication skills, both written and verbal
� Enjoy working with intelligent, talented, and hard-working colleagues, but self-motivated

Qualified Candidates please apply via: http://nwl.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=JB-11160&job=0901208

Technical Support Specialist

2009-11-03T09:34:11-08:00
Infinium Securities Inc. is an affiliate of Infinium Capital, one of Toronto, Canada�s leading Equity and Derivatives trading firms with a proven track record of delivering results. Our success begins with strong principles, the best people, and an ongoing commitment to excellence. Along with partner offices in Barbados and London, Infinium continues to add new markets and strategies as traditional trading methods become saturated.

We are currently seeking experienced candidates for the following role in Larkspur, CA:

Technical Support Specialist

The candidate will work closely with members of Desktop Support, Network Engineering and Trade Support staff to provide world class support including but not limited to:
� General Helpdesk Support
� Data and Trading Application Support
� Trading desktop and IT Operations Support

Applicants should have:
� Minimum 3 -5 years Helpdesk related experience
� Strong trouble shooting / problem solving skill set
� Excellent communication, organizational and documentation skills
� Experience with managing vendor relationships
� Ability to work independently in a fast paced, high energy environment
� Technical knowledge required
o Windows Desktop and Server Administration
o Network Switches, Routers & Firewalls
o Must understand application interaction with Protocols and Network Impact.
o Database programming (C++, Excel VB) and Database Administration experience
� Previous Trading Floor experience desired but not required

If you or anyone you know are interested in this opportunity, please forward your cover letter, resume and salary expectations by email to infiniumjobs@infiniumgroup.com.

We thank all applicants for their interest, however only those who qualify for an interview will be contacted.

No agencies please.

Sales and Implementation Engineer (palo alto)

2009-11-03T09:16:35-08:00
Digilabs is a profitable growing software company. We develop software and services to printers, labs and professional photographers. Our solutions are sold worldwide.

We are looking for a system/sales engineer. In this position, you will:

Provide pre-sale support to our sales people during the sales. You will provide to answer customers during the sales process. Suggest solutions, up sells, 3rd party solutions.

Implementation � once a customer signed, you will assist our implementation team in the implementation of the delivery to the customer.

Post sale support and account management� combine account management and technical support to our customers for years to come.

You will be a professional with strong client-facing skills and deep technical expertise. You'll be lending your expert knowledge on pre-sales calls, supporting the implementation, and providing post-sales support as the client's requirements change. You will manage the customer relationship over time, identify ways to expand and improve the services we offer, sell ongoing service contracts, and provide sales with new sales opportunities.

You will be

Proven experience in a similar position.

Fluent in English, spoken and written. Bilingual an advantage

Love (and live on) customer interaction. You can speak on the phone for hours and love it.

Energetic & self motivated.

You have all the patience it takes when speaking to customers. You don�t get angry and they love you.

Although you love to speak, you always listen. You really understand what they need and can help.

Multi Tasker with infinite ability for details.

Sales experience (even a soft one) a big plus.

Light travel might be involved.

Very strong Technically background.

Diversifies technical background. Experience in any of the following a plus: printing, digital printing, commercial printing, workflow, production, digital imaging, photography, pre-press.

You will be part of a small team and will be expected to be able to work in a result oriented non structured environment, deal with real customers issues, solve problems on the fly, and work with limited direction in a rapidly changing environment.

Now Hiring - PC and MAC Field Technicians (menlo park)

2009-11-03T09:01:54-08:00
Neighborhood Tech is seeking motivated, customer-oriented, inhome and small business computer technicians. Candidates should live in the Mtn View / Sunnyvale area to service local Neighborhood Tech clients. If you have worked in IT for a large corporation, here is an opportunity for something more rewarding. Neighborhood Tech wants to give you a successful career servicing household and small business clients. We are currently hiring technicians on the Peninsula and Los Gatos!
Compensation: $35-$50/Hour.
Hours: 20 - 50 hours/week
Location: Peninsula/Southbay

Qualifications:
* Excellent communications / customer facing skills
* 2-5 years experience in IT Support
* Strong problem solving skills with PC's,MAC's and Home Networking
* Computer Science or Engineering Degree (or persuing)
* Car + Insurance, Cellphone, Mobile Email, Laptop

Qualified Candidates please send resume and cover letter to jobs@neighborhood-tech.com.

Customer Support Engineer (emeryville)

2009-11-03T07:00:15-08:00
The Company

Lithium Technologies provides market-leading solutions for building successful enterprise communities, including proven forums, blogs, and other social networking tools. Founded in 2001, Lithium Technologies boasts an impressive client roster that started with Dell and has grown to over 50 market-leaders like Cingular, Comcast, Sprint, Nintendo, Symantec, and lots more. With its corporate office in Emeryville, Lithium offers a unique opportunity to be a part of the exciting social networking space in a fast-paced start-up environment. For more information, visit www.lithium.com.

The Position

We are seeking a Customer Support Engineer (CSE) to join our support team in working with our enterprise customers. CSE is a critical part of our corporate initiative to ensure ongoing success of our customer-base. It is a role that entails customer support, SLA-driven case management, technical troubleshooting, and excellent verbal and written communication skills. If you love working with customers on technical problem solving and love the excitement of learning new technologies in social networking, this role is for you.

You will:

� Serve as a member of our front-line Customer Success Team
� Triage incoming customer issues and route them promptly
� Provide regular support and guidance to the customers related to Community Management best practices
� Coordinate efforts across sales, implementation, and support teams
� Identify and advocate for new product features on behalf of the customers
� Document and report business and technical issues in the CRM system and effectively prioritize and escalate the issues
� Develop and deliver technical solutions to customers
� Provide the best-in-class support and drive for high customer satisfaction

This position requires a blend of customer relationship development skills and technical skills. Further, it requires a firm grounding and passion for Web 2.0 technologies.

About You

You are a Web 2.0 savvy technophile. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, Blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.

Qualifications
� BA/ BS plus 5+ years of technical support / customer support experience.
� Excellent communication, presentation, and relationship management experience
� Positive, results-oriented, detail-oriented, and success-driven attitude
� Community software experience, including forums, blogs, social bookmarking, and social networking
� Technical support or QA experience in web services APIs, database technologies (MS-SQL), Linux, Apache, other general web technologies (HTML, CSS, Java), and stack trace information
� Technical support or QA experience in CRM, CMS, and other enterprise software systems
� Moderation and/or management of online communities experience a plus

To Apply
Respond to this listing or send your resume to 4jobs@lithium.com with CSE2009 in the subject line (your resume will not be read otherwise). We look forward to hearing from you.

IT Desk Top Support Manager/Supervisor (san jose north)

2009-11-02T14:15:50-08:00
We have a full-time, Monday through Friday, 8:00AM to 5:00PM, 40+ hour a week Desk Top Support / Help Desk Supervisor position available. This is an on-going W2 contract position. In order to qualify for this position you must have been a Desk Top Support / Help Desk Supervisor for several years managing a group that supports 1000 users or more. This is a Hands On supervisor position where you are both supervising employees and helping out at the help desk whenever necessary. You must have excellent know of XP and all the Microsoft Products. You must be excellent at supervising others. You must have excellent communication and people skills. This is a 24x7 operation.

IT Director of Physician Systems (san jose north)

2009-11-02T14:07:08-08:00
We are actively recruiting for a Director of Physician Systems for a Hospital here in the Bay Area. While this position works for the hospital (IT Department Specifically) this position will focus on the ambulatory community and clinics associated with the hospital. Our client is specifically looking for someone who has a strong background in the ambulatory environment (as opposed to a strong background in a hospital environment). A strong preference is recognized for candidates that have been on Director of IT roles in large clinics or medical groups. Strong experience in implementing systems (EMR and EPM applications) into clinics and medical groups is required. This position will develop the overall integration strategy and support model for the ambulatory clients working with the hospital. This position is a champion of support for the clinics. The position pays up to $150K per year depending on experience.

Systems & Applications Manager (south san francisco)

2009-11-02T12:40:56-08:00

The Systems & Applications Manager is responsible for managing both the physical hardware and software applications environment for a growing services company. The individual we are seeking will have demonstrated experience in developing business solutions in MS Office / MS SQL Server environment as well as keeping our small data center up and running. We are seeking an IT professional comfortable with a broad range of IT applications and systems needs.

Applications:

Experienced in supporting the business and automation needs of users ERP and Accounting packaged Systems

Report writing using our ERP Package in conjunction with MS SQL Server, Access and Excel

Managing, prioritizing and supporting company helpdesk

Database and network backup, connectivity, disaster recovery

Enhance our basic vendor supplied customer web-portal to one we can evolve independently

Systems:

Desktop Support � PC, mobile laptop users in XP, MS Office, Outlook environment

Providing technical training and support

Network Support

Diagnosis and resolution of user issues, configuration of devices, installation of approved software and trouble shooting for technical problems encountered by in-house and field personnel

Identify and monitor critical system resources to avoid potential system downtime

Maintain network security, patches, virus definitions

Maintain Outlook mail server

Operating and maintaining uptime of Small XP based data center

We are a small company transitioning from using outsourced technology support to having these skills in house. We seek somebody who can work with the business on our applications needs while at the same time keeping our physical infrastructure up and running. We are looking for an individual who is efficient in managing time and knows when to bring in outside help.

Standards and Qualification

The successful candidate will have:

A minimum of three years technical support experience

Applicable Microsoft Certified Professional certifications

SQL Reporting experience

Strong network administration experience

Ability to demonstrate organization skills and to prioritize multiple projects

Compensation: $55K-$65K

We offer:
Outstanding Benefits Package
Generous 401(k) Plan
Paid Holiday/Vacation/Sick
Ongoing Training Opportunities

About Us

Advantage Enterprises is a national Managed Print Services organization serving major law firms by providing them with tailored bundled solutions that keep attorneys and their support teams working at their highest and best purpose. We manufacture environmentally friendly products and deliver exceptional service to exceed the demands of our Clients� mission critical operations.

Field Engineer(RF) (redwood city)

2009-11-02T11:07:34-08:00
This position will work under the direction of a Project Manger to assist in all aspects of deploying Silver Spring Networks (SSN) hardware. Employee must have the ability to work independently to perform radio frequency range and coverage testing, and GPS data gathering for pole and endpoint locations. This employee will also be responsible for performing system diagnostics to identify and resolve SSN network problems and assist in training and quality assurance in the installation of meter and network equipment. This position is based in Redwood City but will cover the Northern California region.
_____________________________________________________________________________________________
MAJOR AREAS OF ACCOUNTABILITY
1. Perform field site surveys prior to project deployment to assess best gateway and relay placement.
2. Interfaces with customer and contractor installation teams during the installation phase. Work with and support outside contractors and customer installers to ensure project deployment timeliness and quality.
3. Assist in training installers for meter end-point devices, network relays, gateways and related SSN software.
4. Assist as needed in all aspects of field deployment.
5. Document and communicate all project issues, potential solutions and recommended actions to Project Manager.
6. Must be knowledgeable of project scope, contract requirements, customer union contracts (if applicable) and required training programs.
7. Identify and recommend improvements to Operating standards, policies, procedures and equipment related to SSN projects to increase efficiency, improve consistency of operating standards, decrease operating costs and improve overall customer satisfaction.
8. Participate in industry related training programs and other self-improvement programs each year.
9. Prepare yearly performance goals.
QUALIFICATIONS
� Demonstrated analytical, organizational and problem solving skills.
� Ability to travel as much as 80% of the time
� Technical training and knowledge of radio frequency test equipment used in planning and installing radio network equipment
� Ability to organize, prioritize and manage multiple tasks.
� Experience and knowledge of gas, water and electric utility meter reading and related technologies is desirable.
� Must possess excellent written and verbal communication skills.
� Experience in personal computer operations and use of mapping tools, word processing, project management and spreadsheet systems.
� Possess a valid driver�s license.

Help Desk / Tech Support / Entry Level IT (dublin / pleasanton / livermore)

2009-11-02T10:28:39-08:00

Description Looking for dedicated, driven professionals who desire a career in Information Technology.

Our clients and hiring partners have multiple entry to mid-level Information Technology positions to fill in their help desk, PC/Network repair, and desktop support departments. We are also looking for energetic, deployment technicians to satisfy large projects throughout the SF Bay Area. Positions require a range of experience from no current IT Experience to those already in the IT industry looking to take their career to the next level. Positions and projects are based on individual skills, knowledge and abilities.

Many of the top IT employers in the SF Bay Area staff their departments with our IT professionals. It is our job to make that perfect match of personality and position based on your career goals.

By submitting this application for Tech Support, Networking, Developer and other IT positions in your area; you agree to be contacted by one of our Microsoft affiliates regarding IT certification and placement opportunities. If you wish to be considered for one of these opportunities, submit your resume and include contact preference-home phone or cell phone? Qualified individuals will be contacted by one of our staffing and training Career Consultants to arrange a career assessment to determine the best career match for you.

Requirements *1-5 years of experience a plus but not necessary. Windows 2000/2003, XP, TCP/IP, SQL, VB,.NET, Exchange.
Education: High School Diploma or GED is required.

Experience: Some computer experience preferred. Qualified individuals without experience will be considered.

Other: Strong communication skills and superior customer service skills are required.

LOCAL CANDIDATES ONLY

Qualified candidates will demonstrate strong drive, dedication and commitment to success.

Positions Available from $25,000 to $82,000/Year

NuCo Is hiring Semi Equipment Engineers (Silicon Valley)

2009-11-01T15:56:24-08:00
NuCo Corporation USA is hiring Semiconductor Equipment Engineers to fulfill service contracts.
We are looking for top level engineers with troubleshooting and process experience.

This will be to support service contracts in the Bay Area.
The working time can vary from day to day and week to week depending on demand.

For more information, apply at: http://www.nuco.pro/index_employment_application.html

About NuCo Corporation USA

NuCo was founded by experienced equipment engineering professionals who recognized the market need for a new approach after years of first hand challenges with major engineering projects. We believe that having an experienced management team is vital to ensuring that your needs are met. Our management team has over 50 years of experience in the areas of project management, new technology, and technical training.

Our overall depth of experience extends to all corners of the industry, from Global 1000 multinational corporations, to government and institutional R&D, to instructional partnerships with universities. This breadth affords NuCo the ability to bring all the required skill sets to the table when addressing customer satisfaction, designing revenue generating products, or architecting infrastructure solutions to ensure organizational security, continuity, and growth.

NuCo leads the way in Semiconductor & Solar products, services and training.

www.nuco.pro

Information Technology Specialist
ePC Computer Solutions, Inc. is seeking a detailed, customer service oriented IT Support Specialist to be a key member in a small IT support team. Qualified individuals will have experience in troubleshooting multiple desktop environments as well as excellent customer service skills. This person will also demonstrate excellent problem solving abilities and be able to work efficiently under pressure at client locations and over the phone. The ideal candidate will have a strong preference for working in an intimate, collaborative, and open work environment.

Job Responsibilities: Provide On-Site / Remote / In-Shop I.T. support and complete work orders using ticket system. Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, smart phones, etc. Install, configure, upgrade, and maintain Windows operating systems: Windows 2000 Pro, XP Pro, Vista, Windows 7 Install, configure, upgrade, and maintain Windows PC applications: MS Office, Quickbooks, Quicken, ACT!, etc. Resolve PC hardware issues: hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs. Install CAT5 cabling, trace and activate network data ports on network switches. Work with vendors to obtain price quotes and warranty replacements. Assist and train clients in MS Office, specifically Outlook Document PC and network configuration, maintenance procedures, and PC inventory. Respond to the IT Help Desk Emergency support line after hours including weekends. Create and manage user Email accounts and general mailboxes in Active Directory�s Exchange Management System. Configure and support email, printing, file sharing, and access to network resources. Data Migration: Transfer data from workstations to assigned network directories (Outlook email, PST files, desktop data, bookmarks, etc.) Perform other help desk duties as needed. Requirements: MCSE or MCP ( Highly Desirable) 5+ years hardware/ software troubleshooting skills Strong verbal and written communication skills Outstanding customer service and interaction skills Superior organization and analytical problem solving skills Strong knowledge of Windows XP/Vista/Windows 7, PC hardware and software installation and configuration

Full Time Salary Position - Will Require 1 to 2 Saturdays per Month - Medical - Paid Vacation - 90 Day Probation Period

craigslist | technical support jobs in SF bay area

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