Charles Schwab’s purpose is to help everyone become financially fit. Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all. For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them.
At Schwab, we respect the unique differences of our employees, our clients and the communities we serve – striving to create a consistent and rewarding employee experience. If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there’s a place for you at Schwab!
Organization Objective/Purpose:
Platform Publishing & Usability is a part of the Platform Services under the Shared Strategic Services Organization.
Our Mission: To help drive greater efficiencies across the platforms used by both clients and client-facing colleagues. We are accountable for the client experience within specific platforms as well as the cost efficiency across platforms.
This team's charter:
Ensure the firm’s publishing priorities are delivered flawlessly and on time
Realize cost savings efficiencies through centralization and standardization
Champion and apply consistent user interface design standards and editorial standards within web and email to ensure a “best in class” online user experience
Create user experience solutions that are extendable across platforms as appropriate
Brief Description of Role:
As Director / Lead, you will have responsibility for managing our Publishing Product Development efforts, and will report to the VP of Platform Publishing & Usability within Platform Services.
You will identify and specify requirements, and coordinate implementation of enhancements to our publishing suite, including our content management systems, recently integrated 3rd-party applications such as Targeted Messaging, Live Person, and Cogix, and other attractive emerging technologies that support our core business & client experience objectives.
The scope for these efforts includes all client facing web experiences, both secure and unsecure, that support the full range of Schwab clients, including individual investors, advisors, plan sponsors, and plan participants. The product development efforts will have a similar broad scope, helping to enable new capabilities, drive increased leverage/efficiency from available technologies, simplify our overall publishing environment, and reduce our unit publishing cost.
This role requires close coordination and partnership with Schwab Technology Services (STS) as well as other Product Development (PD) teams within Platform Services.
You’ll also partner closely with Central Marketing and will continue to play a key role in working with us to identifying and selecting new capabilities. Central Marketing will also retain responsibility for on-going Program Management for those applications placed into production. Product development, implementation, vendor management, and Technology resourcing / coordination will be the responsibility of our/your Publishing Suite PD team.
Level of authority and responsibility:
Partner with Central Marketing (especially Digital Marketing) to define, prioritize and size product development efforts.
Responsible for understanding marketing concepts and determining solutions to introduce & optimize capabilities while not compromising site performance.
Strong "applications focused" understanding of current and emerging web 2.0 technologies.
Management of 4 current LEs (repurposed from other roles) and project funded contractor staff, with proven ability to provide support and direction in:
Solution evaluations, including architectural fit
Written requirements
RFP process management
Contract negotiations
Vendor management
Technical/Functional Qualifications:
Bachelor’s degree plus 12+ years of management and web product development experience; On-line marketing experience a plus
Demonstrated ability to manage team, while simultaneously leading large project initiatives
Ability to articulate platform vision, develop associated business case & requirements, and coordinate implementations
Demonstrated attention to detail and disciplined approach to developing web applications
Demonstrated ability to effectively liaison between marketing, vendor, and technology partners
Strong experience in development process standards, visual design, and usability
Strong written and verbal communication skills
Proven team management abilities
Track record of successful product implementations
Those interested
http://jobsearch.schwab.com/frameset.html?goto=er-viewjob&erjob=177326&eresc=Craigslist
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