Apply to:
http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUANTCAST&cws=1&rid=37
Quantcast’s business development team is looking to hire a Client Support Representative. This representative will be the first line of customer support and service for our organization and will be responsible for responding to publisher clients in an efficient and professional manner. This individual will also be responsible for managing and streamlining all support operations within Salesforce. In this role the Client Support Representative will work closely with some of our major publisher partners as well as senior Quantcast team members.
Customer support experience provided with a cool head and professional manner are requirements for this role. The ideal candidate will work to standardize our messaging and reduce response time to urgent client requests. This is a high growth opportunity for a hard working, dynamic individual.
Quantcast provides publishers, agencies and marketers unmatched abilities to measure, segment, and target audiences based upon inference models that couple machine learning with massive quantities of directly measured audience and reference data. This approach overcomes the challenges and limitations of traditional media measurement services that rely on panels and expands the limited delivery of retargeting approaches to reach a larger, more qualified audience.
Responsibilities:
· Respond to all inbound client calls and emails
· Significantly reduce Quantcast’s response time to client issues
· Standardize Client Support messaging
· Manage and streamline Client Support process and operations in Salesforce
Requirements:
· 1 to 3 years customer support experience in a digital media or technology company
· Extensive CRM experience (preferably Salesforce)
· Professional phone presence, patience and a thick skin are necessary
· Bachelors Degree from a top university
· Web development or QA experience is a plus
About Us
Quantcast measures and organizes the world’s audiences in real-time so advertisers can buy, sell and connect with the people who matter most to them. Right now we engage all 220 million U.S. Internet users, providing detailed audience profiles that help ad buyers and sellers understand their consumers online. We also provide advertisers with a new way to evaluate their target customer profiles against the entire U.S. Internet population, so they can identify prospective customers numbering in the millions, even tens of millions.
Launched in 2006, Quantcast is currently used by 9 of the top 10 media agencies and more than half of the top advertising supported publishers. Marketers from every major vertical use us to define and buy the audiences that matter to them most. Quantcast connects the planning, buying, and media fulfillment processes, delivering the marketplace's most consistent and accountable audiences for the industry’s leading quality destinations.
Quantcast is based in San Francisco and New York with data centers around the globe. The leadership team consists of top talent across technology, advertising, and media. Come get Quantified at www.quantcast.com
Apply to:
http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUANTCAST&cws=1&rid=37
- Compensation: Market comp. Full benefits. Stock option plan
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.