Salesforce.com Administrator
Located in Tucson, AZ, Ventana Medical Systems, Inc., a member of the Roche group, is one of the world’s leading cancer diagnostic companies and innovator of tissue-based tests that enable the delivery of personalized healthcare to cancer patients. We develop and manufacture medical diagnostic instruments and reagent systems that provide leading-edge automation technology for use in slide-based tissue diagnosis of cancer and infectious disease. In addition, the company offers premier workflow solutions designed to improve laboratory workflow efficiency, providing automated safeguards to enhance the quality of patient healthcare worldwide.
As the Salesforce.com Administrator you will be responsible for the implementation and optimization of Salesforce.com and its utilization for the commercial organization. Primary duties will include implementing programs and training to increase user adoption, effectiveness, streamline workflow, and optimizing overall usage.
ESSENTIAL FUNCTIONS:
Manage the Salesforce.com CRM application.
Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports.
Maintain user roles, security, profiles, workflow rules, etc.
Responsibilities include design business process, rapid user interface configuration, user provisioning, data transfer and cleansing, report / dashboard design, user training, documentation and marketing campaign support.
Train new and existing end users on the salesforce.com application
Design and implement sales force automation including activity management processes
Execution and maintenance of automated customer communications at various stages of the customer lifecycle
Implement programs to increase user adoption and effectiveness
Maintain system metrics to track trends in usage and data integrity
Identify usage problems and craft technical / communication plans to remedy
Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
MINIMUM QUALIFICATIONS:
Formal Training/Education:
Bachelor’s degree in Marketing, Finance, IT or related field
Experience:
The ideal candidate will have excellent verbal and written communication skills, along with the ability to multitask and complete tasks in a timely manner.
Must have excellent interpersonal skills with a demonstrated ability to work in a team oriented sales driven, metric intense environment.
SQL Server experience strongly preferred
Non-Salesforce web development skills strongly preferred
2+ years experience implementing and configuring Salesforce.com is required
Fluency in Microsoft Office applications
Ability to translate customer requirements into specifications
Ability to blend technical, operational, sales and marketing requirements into a well run CRM system
Business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line.
- Location: Relo to Tucson
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.