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Do you want to a career that will:

• Provide best of class industry training and product certification
• Empower you with the necessary skills to move into client support management, product management, consulting, sales, or development
• Enable you to grow a career that bridges Technology & Wall Street

Advent Software, Inc., the world's leading provider of automated solutions for investment professionals since 1983, is seeking experienced and talented professionals to become Client Support Representatives for the Investment Management Group (IMG). Join a talented and hard working SCP-certified Client Support team at Advent's San Francisco headquarters, focused on providing great service to optimize our clients’ use of our solutions.  This position is scheduled to begin in February, 2010.
 
Advent’s IMG Client Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.   IMG Client Support has traditionally been the launching pad for long term careers at Advent that span multiple business units.  Advent will provide new IMG Client Support Representatives with 8 weeks of extensive and formalized training.  Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment. 
 
Job Responsibilities 

• Provide high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving financial industry landscape, learn new product releases, and increase your value to the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use. 
• Work on projects which provide value to the department, the company, and the client base.

Qualification Requirements

• Strong customer focus and ability to manage and exceed clients’ expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Ability to understand and convey client business requirements to Tier 2 and Tier 3 support teams for escalation.
• Working knowledge of MS Windows, MS Office, system architecture and environments.
• Flexibility to support Market hours.

The following qualifications are advantageous and preferred:

• Education in MIS, computer science, other technical degree, economics, business management, or finance.
• Prior experience with client/server applications and relational databases (MS SQL, .NET, VMware, Clustering, CITRIX, Oracle).
• Basic knowledge of the financial industry, including different domestic and foreign financial instruments.
• Previous technical support or client services experience. 

 Why work for Advent?

• Experience
  • 25+ years of successfully providing mission critical, reliable, trusted solutions to investment management organizations of all sizes.
• Stability
  • 4,500 clients worldwide with over $16 trillion managed with our systems.
  • 2nd largest software company headquartered in San Francisco with offices located in New York, Boston, London, Amsterdam, Stockholm, and Dubai.
• Innovation
  • Commitment to innovation, which is inspired by client and industry needs.
• Reputation
  • Ranked in the top 20 on the list of 100 Best Places to Work in the Bay Area by the San Francisco Business Times. 
  • Recognized by CRO Magazine as one of the top 100 Best Corporate Citizens with regard to corporate responsibility and business ethics.

This is a full time, salaried staff position with Advent Software, Inc., where highly skilled professionals power the market in automated solutions for investment professionals. A competitive compensation and comprehensive benefits package includes equity compensation, 401(k) w/match, employee stock purchase, and domestic partners coverage. For over 25 years, Advent has revolutionized professional money management. Join us as we shape the future of the financial services industry.

 Click here to apply.
 
Local San Francisco Bay Area Applicants only; relocation assistance is not available for this position.
 
Principals only please.  NO AGENCY CANDIDATES WILL BE CONSIDERED.  Please apply directly to Advent.   No phone calls please.  Advent Software, Inc. is an equal opportunity employer, committed to a diverse workforce. 
 
 
 
 
 
 
 
 

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• Principals only. Recruiters, please don't contact this job poster.
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