Covington & Burling LLP is one of the world’s leading law firms, representing some of the world’s most sophisticated clients in cutting-edge technology, white collar defense, litigation, transactional, government affairs, international and life sciences matters. We are currently recruiting for a
Sr. Desktop & Network Technician in our San Francisco office.
The Sr. Desktop & Network Technician is responsible for the day to day activities of supporting network and desktop hardware and software functions for the end user community of Covington & Burling. This position is primarily user problem resolution focused, requiring excellent customer service and communication skills, technical knowledge, network engineer certification, and PC/Laptop, network and server expertise.
Duties & Responsibilities
• Configures and deploys desktop hardware and software including but not limited to laptops, printers, hand held devices.
• Performs backup operations, works with network switches, server operating systems, and troubleshoots CitrixVPN remote access.
• Maintains network switch, router, server, and desktop hardware and software directly or through equipment manufacturer warranty.
• Performs initial orientation training for all new employees and attorneys in the office. Must be conversant and knowledgeable on a user level with all standard office applications.
• Maintains specialized knowledge in the information technology area. Improves user’s learning experience and teaches the best use of our systems.
• Responds to help calls, diagnoses and resolves desktop hardware and software problems reported by end-users or through the Help Desk in a timely manner.
• Provides effective client service and presents the firm in a positive light. Remains calm and focused in pressure situations.
• Escalates technical issues timely and appropriately.
• Performs other duties as deemed necessary and assigned by the Information Technology Manager or Firm Management.
Qualifications
• Minimum five years experience in a desktop PC maintenance position in a
professional services organization (law firm preferred).
• Experience maintaining Cisco network switches and routers, and HP servers.
• Experience in troubleshooting and repairing DELL/Lenovo PCs and HP Laser printers in a network environment.
• Thorough understanding of current PC operating systems, hardware configurations, and peripheral hardware.
• Knowledge of Deltaview, iManage, Unity preferred.
• Ability to work in confined spaces, lift up to 50 pounds, and use various hand tools.
• Strong communication organizational, training and interpersonal skills.
• Familiarity with XP Workstation, Office XP, Microsoft Office 2003 Suite (Word/PowerPoint/ Excel), Windows 2003 server, Exchange 2003, etc.
• Two years post-secondary education in computers or equivalent work experience.
• Microsoft Certified Professional for Windows NT Workstation preferred. Microsoft Certified Systems Engineer Certifications preferred
To apply, please send an email with “Sr. Desktop & Network Technician” in subject line and include cover letter/resume as well as salary expectations.
Please, no phone calls or recruiters. We will not respond to such inquiries.
Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.
- Compensation: Competitive
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 1450005089