A San Diego based Biotech company is looking for a Field Service Engineer to join our team up in San Francisco.
Job Summary
The Service Engineer schedules and performs on-site installation, servicing, and repair of the companys products, which consist of complex optical-based electro-mechanical instrumentation used in cell-based life science applications. Works with other departments to troubleshoot system issues and develop new tools to diagnose and resolve issues quickly. Works with Field Applications Specialist to support customers in biological applications of the products.
Primary Duties and Responsibilities
Install, upgrade, and maintain instrument systems
Align optical and mechanical systems used for imaging and laser-based manipulations.
Troubleshoot and repair system problems
Submit service and problem/troubleshooting reports
Maintain service database & spare parts inventory
Work with multi-disciplinary development teams to characterize and validate new products
Develop and revise SOPs and Service Manuals
Train Service Personnel covering overseas territories
Take ownership of issues to satisfy customers by providing assistance and effective problem resolution
Provide instrumentation support for Field Applications Specialist
Provide a high level of service to customers, ensuring that installed systems meet or exceed specifications and minimize instrument down time
Investigate complaints, provide scheduled maintenance and assist customer training
Work with business development to identify potential customers and/or collaborators
Minimum Job Qualifications/Experience - Requirements
BS in Electrical/Electronics Engineering, Mechanical Engineering, related degree with experience in the life sciences instrumentation industry
Minimum of 3 years of field experience in the installation and servicing of life science research instrumentation involving optical and opto-mechanical elements
Demonstrated experience with excellent customer interaction skills
Must be highly motivated and have strong problem solving ability
Must have excellent verbal and written communications skills
Computer experience and literacy is a must
Must be able to work independently when in the field
Strong interest and passion in serving customers
Preferred Job Qualifications/Experience
Experience with troubleshooting of optical systems and alignment of optical systems.
Experience with motion control systems, linear actuators, and galvanometers.
Experience with lasers, alignment of laser systems and troubleshooting of lasers a plus.
Special Working Conditions
Domestic and some international travel required. 50% travel
- Compensation: Open
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