AUXILIO is a leading outsourced provider of document imaging process management for the Health Care Market. At Auxilio we strive to invent, develop and improve systems for managing document activity in hospitals. It is our objective to translate these systems into value for our customers through our onsite teams. We are currently looking for a Technical Service Representative.
Required Experience
• Demonstrated Experience in printer repair
• Demonstrated Experience in fax repair
• Demonstrated Experience in scanner repair
• Demonstrated Experience in copier repair
• Demonstrated knowledge of LAN/WAN, TCP/IP Ethernet and network connectivity related to printer, fax, scanner and copier equipment
Job Duties and Responsibilities
• Proactively seek to improve service and bring added value to the client and to Auxilio.
• Communicate in a professional, cordial and helpful manner with hospital employees.
• Provide on-site preventative and emergency repair service on Printers, Copiers, Fax machines and Scanners.
• Troubleshoot, repair and/or replace equipment (printers, copiers, faxes and scanners) and/or components as necessary.
• Follow up with service partner technicians and dispatcher regarding status of service repair.
• Review and maintain manufacturer' schematics and service manuals for all assigned devices in order to implement the latest equipment revisions.
• Correctly configure, install and maintain document imaging equipment in a network environment.
• Track all device exchanges, replacements, upgrades and relocations within Auxilio database.
• Demonstrates continual improvement of job skills through self-directed study, correspondence and classroom course work, in-house training and attendance of manufacturer-sponsored technical training seminars.
Business Skills and Educational Requirements
• A positive attitude and good work ethic
• Must be a self-starter and a team player
• Ability to show flexibility with job duties and scope of work
• Responsive and resourceful with the aptitude to anticipate needs
• Ability to work and prioritize under pressure in order to meet tight deadlines
• Strong task/time management and organizational skills
• Stable work history and ability to provide good references
• High school diploma or GED, college graduate preferred.
• Prior Technical Service experience (Required)
• Professional certifications preferred (Xerox, HP, Lexmark, Brother, Etc)
• Proficient in computer applications (Outlook, Word, Excel, Etc)
Benefits
• If you seek an excellent benefits package including competitive salary and company stock option participation, and training as needed to help boost your career then please apply!!!
- Location: SF bay area
- Compensation: $40 - 50k/yr
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.