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Customer Service Escalations Rep.
Mercantila is a rapidly growing and profitable online retail company doing millions in revenue running hundreds of sites like LoftBedsInc.com. We’re seeking a talented multi-tasker who enjoys working in a frenetic environment.
You can also look forward to snacks of dubious provenance, wickedly strong coffee, and random pizza parties. We like to have fun!
RESPONSIBILITIES
- Interface with our payment processors to escalated payment issues
- Look for ways to automate common issues through technology solutions
- Work with customers on escalated issues to ensure resolution
REQUIREMENTS & SKILLS
- BA/BS/MS or similar, from a competitive institution
- Previous Customer Service experience helpful; phone skills a must.
- Retail experience preferred (Online or Offline).
- Self-motivated, always seeking to improve everything around you.
- Great multi-tasker; you can spin ten plates at once!
DETAILS
- Location: San Francisco (Map)
- Start Date: Immediate
- Job Type: 3mo Contract-to-hire
- Comp: $15/hr
HOW TO APPLY
1. Email jobs@mercantila-inc.com quoting “Super Customer Escalations” as subject
2. Cover letter & résumé
http://www.mercantila.com
- Compensation: 15/hr
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.